Receptionist - Devon and Torbay - Barnstaple - Full Time - Part Time - Job Share (Ref: 90779)

HM Prison and Probation Service

Sep 20

Applications are closed

Job
Full-time
Entry Level
Hospitality & Retail
People, HR & Administration

Requirements

GCSE A*-C Grade (or equivalent) including Maths and English or proven track record in commensurate role
Access to learning and development
A working environment that supports a range of flexible working options to enhance your work life balance
A working culture which encourages inclusion and diversity
A Civil Service pension with an employer contribution of 28.97%
Annual Leave
Public Holidays
Season Ticket Advance

Responsibilities

To be first point of contact for Probation Service and greet people on probation and visitors professionally both face to face and via telephone and email, logging their arrival and departure, ensuring the appropriate member of staff is notified and issue visitor passes and security fobs as necessary.
Through observation and situational awareness to use tact and diplomacy to diffuse potentially violent situations and recognising where additional support is required, be that internal management or external security/policing presence, and to be alert to conversations that might indicate a safeguarding/risk issue and take appropriate remedial action such as emailing the Probation Practitioner and updating Delius.
Answer all enquiries, while on Reception, relating to basic information about the Probation Service and local Person on Probation support services such as the provision of food banks, referring more technical enquiries to an appropriate manager.
To deal with all logistics for a building including managing all mail items, ordering PPE and office stationery, meeting room equipment, taking delivery of items and ensuring they get to the right destination and managing room, hot desk and car parking bookings, support and service meeting rooms including preparing for events and event registration as required.
To pay bus fares/travel warrants to people on probation and handle day to day petty cash including collection and transport of petty cash and travel warrants between Probation properties.
To assist in maintaining Health and Safety and security aspects of the building, including acting as key holder, operating the physical security of the building, the testing of fire alarms, testing panic alarms, monitoring CCTV and assisting evacuation measures and where necessary to act as Fire Warden/First Aider and in the absence of a line manager to support risk assessments where trained.
To log building faults and incidents and keep a log of maintenance and repairs escalating issues through the appropriate channels and making decisions (within guidelines) on the urgency of the faults in order to maintain the security of the building. In the absence of the Senior Admin Officer escorting contractors and visitors around the building.
Where necessity arises to support the case administration of Person on Probation by providing a confidential and high-level administrative support service to operational teams, to include:
Process and update computer based and manual files and filing systems
Use a range of computer software in providing comprehensive administration support
Produce a range of documentation and correspondence
To access databases for information as necessary and input information as required
Scanning and archiving data, some of which is sensitive and highly confidential

FAQs

What is the job title for this position?

The job title is Receptionist for the Devon and Torbay area, specifically in Barnstaple.

Is this position full-time or part-time?

This position offers options for full-time, part-time, and job share arrangements.

What does the Receptionist role entail?

The role involves providing reception duties and a range of administrative support services within the Probation Service, including greeting visitors, managing logistics, and supporting case administration.

Are there any specific working hours required?

Yes, core hours include regular unsocial hours (evenings and/or weekends) as determined by business needs.

What qualifications are required for this position?

Candidates must have GCSE A*-C Grade (or equivalent) including Maths and English, or a proven track record in a comparable role.

Is training provided for this role?

Yes, training will be provided for the necessary duties and functions of the role, especially for covering absences.

What behaviors will be assessed during the selection process?

Applicants will be assessed based on Delivering at Pace, Changing and Improving, Managing a Quality Service, and Communicating and Influencing.

Will successful candidates undergo any background checks?

Yes, successful candidates must undergo a criminal record check and complete baseline personnel security standard checks.

Are benefits provided for this role?

Yes, benefits include access to a Civil Service pension with an employer contribution, annual leave, public holidays, and other allowances such as a season ticket advance.

Is the job open to nationals outside of the UK?

Yes, the job is open to UK nationals, nationals of the Republic of Ireland, Commonwealth countries, and certain EU nationals with settled or pre-settled status under the EU Settlement Scheme.

Who should applicants contact for more information?

Applicants can contact the SSCL Recruitment Enquiries Team via email at Moj-recruitment-vetting-enquiries@gov.sscl.com or by telephone at 0845 241 5358 for more information.

HM Prison and Probation Service

Preventing victims by changing lives.

Government

Industry

10,001+

Employees

Mission & Purpose

The Prison and Probation Service in the UK is responsible for the management of prisons and the supervision of offenders in the community. Their ultimate mission is to protect the public by reducing reoffending and ensuring offenders are safely and securely managed. Their purpose is to support rehabilitation, provide opportunities for offenders to reform, and ensure they are prepared for successful reintegration into society. The service is committed to maintaining safety, security, and effectiveness in the criminal justice system.