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Receptionist GTU

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Nottingham University Hospitals NHS Trust

1mo ago

  • Job
    Full-time
    Entry, Junior, Mid & Senior Level
  • Customer Relations
    Healthcare
  • Nottingham

AI generated summary

  • You must provide efficient reception services, maintain confidentiality, use Medway PAS, manage health records, handle enquiries, and assist with appointments and interpreting services.
  • You will greet visitors, manage inquiries, maintain health records, schedule appointments, and liaise with patients and healthcare professionals, ensuring accurate data entry and service efficiency.

Requirements

  • To provide a professional, efficient and comprehensive reception service within the Obstetrics and Gynaecology unit on GTU - Gynaecology Triage Unit.
  • Staff are expected to always be courteous and considerate and have excellent customer care skills.
  • After appropriate training the post holder will be required to utilise the hospital Medway PAS computer system to capture and update necessary data, and to use the case note tracing system to accurately record the movement of paper-based health records.
  • Given the nature of the department the post holder must maintain all patients’ privacy and confidentiality.
  • This post is to cover Twi-light and night shifts.
  • To provide a welcoming, friendly and courteous reception to patients, visitors, carers and internal users of the service.
  • Deal with enquiries in person or by telephone in an efficient and polite manner.
  • To record patient attendances and accurate data on Medway PAS.
  • To Create and file health record folders.
  • To locate and retrieve health records from around the Trust.
  • To prepare the required health records ready for the consultation together with any relevant diagnostic, social and personal information required.
  • To organise Interpreting Services as required.
  • To accurately record the outcome of patient’s appointments on Medway PAS.
  • To organise and direct patients to attend diagnostic tests/other departments.
  • To be responsible for making follow up appointments, alterations and cancellations of appointments promptly and within the Consultant’s booking rules.
  • To liaise by telephone with patients, General Practitioners, Community Midwives, secretaries, ward receptionists etc, regarding hospital appointments.
  • To screen all new patients on arrival for Overseas Visitor status, contacting the Private Patients Officer as necessary.
  • To confirm at each patient visit that all recorded details are complete and accurate e.g. GP, address, telephone number, and to amend these on Medway PAS and within written health records as required.

Responsibilities

  • To provide a welcoming, friendly and courteous reception to patients, visitors, carers and internal users of the service.
  • Deal with enquiries in person or by telephone in an efficient and polite manner. To record patient attendances and accurate data on Medway PAS.
  • To create and file health record folders.
  • To locate and retrieve health records from around the Trust.
  • To prepare the required health records ready for the consultation together with any relevant diagnostic, social and personal information required.
  • To organise Interpreting Services as required.
  • To accurately record the outcome of patient’s appointments on Medway PAS.
  • To organise and direct patients to attend diagnostic tests/other departments.
  • To be responsible for making follow up appointments, alterations and cancellations of appointments promptly and within the Consultant’s booking rules.
  • To liaise by telephone with patients, General Practitioners, Community Midwives, secretaries, ward receptionists etc, regarding hospital appointments.
  • To screen all new patients on arrival for Overseas Visitor status, contacting the Private Patients Officer as necessary.
  • To confirm at each patient visit that all recorded details are complete and accurate e.g. GP, address, telephone number, and to amend these on Medway PAS and within written health records as required.

FAQs

What is the main role of a Receptionist in the GTU?

The main role of a Receptionist in the GTU is to provide a professional, efficient, and comprehensive reception service within the Obstetrics and Gynaecology unit, including handling clerical, administrative, and general tasks to facilitate patient treatment.

Where will the Receptionist be based?

The Receptionist will be based at Queens Medical Centre.

What kind of shifts will the Receptionist be required to work?

The Receptionist will be required to cover Twi-light and night shifts.

What are the main responsibilities of the Receptionist regarding patient data?

The main responsibilities include recording patient attendances and accurate data on the Medway PAS system, confirming and amending patient details, and accurately recording appointment outcomes.

Is training provided for using the Medway PAS computer system?

Yes, appropriate training will be provided for utilizing the Medway PAS computer system.

How does the Receptionist assist with patient documentation?

The Receptionist creates and files health record folders, locates and retrieves health records, and prepares required health records ready for consultations.

Will the Receptionist need to arrange interpreting services?

Yes, the Receptionist will be required to organize interpreting services as needed.

Is there a focus on diversity in hiring for this position?

Yes, the organization particularly welcomes applications from individuals who identify as Black, Asian and Minority Ethnic, or Disabled, as part of their commitment to diversity.

Can the Receptionist be responsible for scheduling follow-up appointments?

Yes, the Receptionist is responsible for making follow-up appointments, as well as altering and cancelling appointments in accordance with the Consultant’s booking rules.

Who should be contacted for further details or informal visits regarding this position?

For further details or informal visits, Kayleigh Greaves, AGTU Ward Manager, can be contacted via email at kayleigh.greaves1@nhs.net or by telephone at 0115 9249924.

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Nottingham University Hospitals NHS Trust

We lead and support the NHS in England to deliver improved care for patients.

Science & Healthcare
Industry
10,001+
Employees
1948
Founded Year

Mission & Purpose

The NHS (National Health Service) provides comprehensive healthcare services across the United Kingdom, offering a range of medical care, from general practice to specialised treatments. Its ultimate mission is to ensure that all UK residents receive high-quality, accessible, and free healthcare at the point of use. The NHS aims to improve public health outcomes by delivering patient-centred care, advancing medical research, and promoting health and wellbeing across diverse communities. Its purpose is to offer equitable health services that support and enhance the lives of individuals, irrespective of their financial circumstances.