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Receptionist - Mon - Fri 9:30am-6:30pm

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Williams Lea

3mo ago

  • Job
    Full-time
    Junior Level
  • Customer Relations
    People, HR & Administration
  • New York

AI generated summary

  • You need a high school diploma, 2+ years as a receptionist, strong customer service skills, detail-oriented, proficient in Word/Excel, and effective communication abilities in a fast-paced environment.
  • You will manage incoming calls, greet clients, provide excellent service, update staff on visitor arrivals, communicate job issues, and handle confidential information and special projects.

Requirements

  • High school diploma or equivalent.
  • Minimum of two-year receptionist, switchboard or administrative assistant experience required preferably in a banking, legal or large corporate environment.
  • Exceptional customer service skills to effectively great and communicate with callers and visitors.
  • Ability and willingness to learn in-depth knowledge of the company (the business and employees) to more efficiently handle calls and great visitors.
  • Ability to work in a fast-paced team environment.
  • Ability to effectively and professional communication with co-workers and clients.
  • Attention to detail with an emphasis on accuracy and quality.
  • Intermediate computer skills including Microsoft Word and Excel.
  • Ability to prioritize work to balance multiple projects and deadlines.
  • Excellent verbal and written communication skills.
  • Self-motivated and the ability to multi-task.

Responsibilities

  • Answer incoming calls, received on a multi-line phone system, in a cordial, professional and timely manner. Transfer calls to appropriate individuals.
  • Greet clients and visitors to the office with warmth and professionalism. Notify employees of visitor's arrival when necessary.
  • Provide high level services to staff, clients and guests.
  • Communicate with manager and client on job or deadline issues.
  • Handle additional projects as assigned. Handle sensitive and/or confidential document and information.

FAQs

What is the work schedule for the Receptionist position?

The work schedule is Monday to Friday from 9:30 am to 6:30 pm.

What is the pay range for this position?

The pay range for the Receptionist position is $23.50 to $24.00 per hour.

What types of benefits are offered?

Benefits include various health insurance options, a 401k Retirement Savings Plan with employer match, paid time off, life insurance, paid parental leave, short-term and long-term disability, flexible spending accounts, commuter benefits, legal assistance, and an employee assistance program, among others.

What qualifications are required for the Receptionist role?

A high school diploma or equivalent is required, along with a minimum of two years of receptionist, switchboard, or administrative assistant experience, preferably in a banking, legal, or large corporate environment.

Are there any specific skills needed for this job?

Yes, exceptional customer service skills, attention to detail, intermediate computer skills (including Microsoft Word and Excel), excellent verbal and written communication skills, and the ability to multi-task are essential.

Is prior experience in a specific industry preferred?

Yes, experience in a banking, legal, or large corporate environment is preferred.

What is the work environment like for this position?

The Receptionist will work in a fast-paced team environment and will be responsible for greeting visitors, answering phone calls, and providing clerical office support.

Does Williams Lea provide training for new employees?

While specific training details are not mentioned, the job description indicates a willingness to learn and gain in-depth knowledge about the company and its employees is important.

Is this position suitable for entry-level candidates?

This position requires a minimum of two years of relevant experience, so it may not be suitable for entry-level candidates.

What is the company's stance on equal employment opportunity?

Williams Lea is committed to ensuring equal employment opportunity without discrimination or harassment based on various protected categories, including race, color, gender, age, and more.

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Williams Lea

The leading global provider of business-critical support services to financial, legal & professional services firms.

Consulting
Industry
5001-10,000
Employees
1820
Founded Year

Mission & Purpose

Williams Lea is a global provider of business-critical support services, specialising in document management, digital transformation, and business process outsourcing. Their ultimate mission is to help organisations enhance efficiency and improve performance by delivering innovative solutions and operational excellence. The purpose of Williams Lea is to enable clients to focus on their core business activities while they manage the essential support functions, thereby driving productivity and creating value for their clients.