Logo of Huzzle

Home

Matches

Explore

Manage

Receptionist- Radiology

image

East Lancashire Hospitals NHS Trust

3d ago

  • Job
    Full-time
    Entry & Junior Level

AI generated summary

  • You need strong reception skills, proficiency in registration systems, ability to handle administrative tasks, and flexibility to cover various shifts, including weekends and holidays.
  • You will greet patients, register details in CRIS, update patient statuses, manage legal requests, handle admin tasks, and cover reception across hospital sites as needed.

Requirements

  • - Act as first point of contact for all patients and visitors to the Radiology department. Providing a comprehensive reception and clerical service to patients, relatives, carers, consultants, and their teams.
  • - Reception duties including registration of patient details onto CERNER / CRIS (Central Radiology Imaging System) at the point of contact.
  • - Identify potential overseas visitors and patients liable to pay for treatment, at the point of referral or on arrival in the department.
  • - Updating CRIS with the arrival of patients to clinics. Add patients to the relevant diary slots per service level agreements.
  • - Receive orders from CRIS checking patient demographic details on SCR (Summary Care Record).
  • - Ensure that any DNA’s are cancelled off the system or added to the waiting list as appropriate.
  • - To administer Medical Legal requests, following standard operating procedures.
  • - General administrative duties including filing, posting, photocopying, scanning and stationary stock control, informing the relevant personnel when stationary requires ordering.
  • - Provide cover for all reception and clerical areas at all hospital sites as and when required, in accordance with the needs of the service. Providing cover to support the 7-day service (including all bank holidays, weekends and extended working days) during the hours of 07.45 - 20.00.

Responsibilities

  • - Act as first point of contact for all patients and visitors to the Radiology department. Providing a comprehensive reception and clerical service to patients, relatives, carers, consultants, and their teams.
  • - Reception duties including registration of patient details onto CERNER / CRIS (Central Radiology Imaging System) at the point of contact.
  • - Identify potential overseas visitors and patients liable to pay for treatment, at the point of referral or on arrival in the department.
  • - Updating CRIS with the arrival of patients to clinics. Add patients to the relevant diary slots per service level agreements.
  • - Receive orders from CRIS checking patient demographic details on SCR (Summary Care Record).
  • - Ensure that any DNA’s are cancelled off the system or added to the waiting list as appropriate.
  • - To administer Medical Legal requests, following standard operating procedures.
  • - General administrative duties including filing, posting, photocopying, scanning and stationary stock control, informing the relevant personnel when stationary requires ordering.
  • - Provide cover for all reception and clerical areas at all hospital sites as and when required, in accordance with the needs of the service. Providing cover to support the 7-day service (including all bank holidays, weekends and extended working days) during the hours of 07.45 - 20.00.

FAQs

What are the main responsibilities of the Receptionist in Radiology?

The main responsibilities include acting as the first point of contact for patients and visitors, registering patient details onto CERNER/CRIS, updating CRIS with patient arrivals, managing Medical Legal requests, and performing general administrative duties.

What are the working hours for this position?

The working hours for this position are from 07:45 to 20:00, and the role may require weekend and bank holiday support as part of a 7-day service.

Is experience with CERNER/CRIS necessary for this role?

While prior experience with CERNER/CRIS is beneficial, training will be provided to familiarize the successful candidate with the systems.

What is the process for handling overseas visitors and patients?

The Receptionist is responsible for identifying potential overseas visitors and patients liable to pay for treatment at the point of referral or upon arrival in the department.

How important is confidentiality in this role?

Confidentiality is crucial in this role, and the Receptionist must comply with Data Protection and Freedom of Information Policies at all times.

What should I do if I have questions before applying?

If you have questions before applying, you can contact Sharon Davies, the Radiology Admin & Clerical Manager, via email at sharon.davies2@elht.nhs.uk or by phone at 01254 735281.

Will I be expected to cover multiple sites?

Yes, the position requires providing cover for all reception and clerical areas at all hospital sites as needed, in accordance with the service requirements.

What type of skills are required for this position?

Strong customer service skills, attention to detail, and proficient administrative abilities are essential for this role, as well as the ability to handle confidential information sensitively.

East Lancashire Hospitals NHS Trust

Delivering safe, personal and effective care

Science & Healthcare
Industry
5001-10,000
Employees
2003
Founded Year

Mission & Purpose

East Lancashire Hospitals NHS Trust provides comprehensive healthcare services across several hospitals in East Lancashire, including emergency care, surgery, and specialized treatments. Their ultimate mission is to deliver high-quality, patient-centered care while improving health outcomes and promoting well-being. Their purpose is to ensure accessible, effective, and compassionate healthcare for the communities they serve, focusing on both immediate and long-term health needs.