Receptionist - South West - Swindon - Full Time (Ref: 91297)

HM Prison and Probation Service

Oct 10

Applications are closed

Job
Full-time
Entry & Junior Level
People, HR & Administration
Facilities Management

Requirements

GCSE A*-C Grade (or equivalent) including Maths and English (and Welsh where applicable) or proven track record in commensurate role.
Access to learning and development
A working environment that supports a range of flexible working options to enhance your work life balance
A working culture which encourages inclusion and diversity
A Civil Service pension with an employer contribution of 28.97%
Annual Leave
Public Holidays
Season Ticket Advance

Responsibilities

To be first point of contact for Probation Service and greet people on probation and visitors professionally both face to face and via telephone and email, logging their arrival and departure, ensuring the appropriate member of staff is notified and issue visitor passes and security fobs as necessary.
Through observation and situational awareness to use tact and diplomacy to diffuse potentially violent situations and recognising where additional support is required, be that internal management or external security/policing presence, and to be alert to conversations that might indicate a safeguarding/risk issue and take appropriate remedial action such as emailing the Probation Practitioner and updating Delius.
Answer all enquiries, while on Reception, relating to basic information about the Probation Service and local Person on Probation support services such as the provision of food banks, referring more technical enquiries to an appropriate manager.
To deal with all logistics for a building including managing all mail items, ordering PPE and office stationery, meeting room equipment, taking delivery of items and ensuring they get to the right destination and managing room, hot desk and car parking bookings, support and service meeting rooms including preparing for events and event registration as required.
To pay bus fares/travel warrants to people on probation and handle day to day petty cash including collection and transport of petty cash and travel warrants between Probation properties.
To assist in maintaining Health and Safety and security aspects of the building, including acting as key holder, operating the physical security of the building, the testing of fire alarms, testing panic alarms, monitoring CCTV and assisting evacuation measures and where necessary to act as Fire Warden/First Aider and in the absence of a line manager to support risk assessments where trained.
To log building faults and incidents and keep a log of maintenance and repairs escalating issues through the appropriate channels and making decisions (within guidelines) on the urgency of the faults in order to maintain the security of the building. In the absence of the Senior Admin Officer escorting contractors and visitors around the building.
Where necessity arises to support the case administration of Person on Probation by providing a confidential and high-level administrative support service to operational teams, to include:
Process and update computer based and manual files and filing systems
Use a range of computer software in providing comprehensive administration support
Produce a range of documentation and correspondence
To access databases for information as necessary and input information as required
Scanning and archiving data, some of which is sensitive and highly confidential.

FAQs

What is the job title for this position?

The job title is Receptionist.

Where is this position located?

This position is located in Swindon, South West.

Is this a full-time position?

Yes, this is a full-time position.

What Directorate will the receptionist be working in?

The receptionist will be working in the Probation Service Directorate.

What is the salary band for this role?

The salary band for this role is PS Band 2.

What type of tasks will the receptionist be responsible for?

The receptionist will be responsible for greeting visitors, answering inquiries, managing logistics for the building, processing documentation, and providing administrative support.

What qualifications are required for this position?

A GCSE A*-C Grade (or equivalent) in Maths and English (and Welsh where applicable) or a proven track record in a similar role is required.

Will the receptionist handle sensitive information?

Yes, the receptionist must adhere to all policies regarding the sensitive and confidential nature of the information handled.

Are there specific hours the receptionist must work?

Yes, core hours include regular unsocial hours (evenings and/or weekends) depending on business needs.

What benefits are offered with this position?

Benefits include a Civil Service pension with an employer contribution, annual leave, public holidays, and flexible working options, among others.

Is there a requirement for a criminal record check?

Yes, successful candidates must undergo a criminal record check.

What is the selection process for this role?

The selection process will assess your behaviours, strengths, and technical skills using Success Profiles.

Are there opportunities for professional development?

Yes, this role provides access to learning and development opportunities.

Who can apply for this position?

This job is broadly open to UK nationals, nationals of the Republic of Ireland, Commonwealth nations with the right to work in the UK, and certain EU nationals, among others.

How can I contact the recruitment team for further inquiries?

You can contact the recruitment team at Moj-recruitment-vetting-enquiries@gov.sscl.com.

HM Prison and Probation Service

Preventing victims by changing lives.

Government

Industry

10,001+

Employees

Mission & Purpose

The Prison and Probation Service in the UK is responsible for the management of prisons and the supervision of offenders in the community. Their ultimate mission is to protect the public by reducing reoffending and ensuring offenders are safely and securely managed. Their purpose is to support rehabilitation, provide opportunities for offenders to reform, and ensure they are prepared for successful reintegration into society. The service is committed to maintaining safety, security, and effectiveness in the criminal justice system.