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Receptionist Urgent Care

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Sussex Community NHS Foundation Trust

8d ago

  • Job
    Full-time
    Junior & Mid Level

AI generated summary

  • You should be able to greet patients, maintain office cleanliness, handle admin tasks, attend meetings, format documents, photocopy, and manage post efficiently.
  • You will greet patients, handle queries, maintain office cleanliness, assist with admin tasks, format documents, photocopy, and manage incoming/outgoing post.

Requirements

  • Job Requirements:
  • - Receives Patients and visitors to the service. Responds to queries and requests for information as directed by office procedures, guidelines and protocols. Refers complex or unusual requests to the Team Administrator or a member of the clinical team.
  • - Regularly checks on the tidiness and cleanliness of the office environment and takes action to ensure any problems are resolved.
  • - Undertakes admin tasks that are assigned.
  • - Attends team meetings within the service
  • - Formats letters, reports where necessary
  • - Carries out photocopying.
  • - Ensures incoming or outgoing post is processed promptly

Responsibilities

  • - Receives Patients and visitors to the service. Responds to queries and requests for information as directed by office procedures, guidelines and protocols. Refers complex or unusual requests to the Team Administrator or a member of the clinical team.
  • - Regularly checks on the tidiness and cleanliness of the office environment and takes action to ensure any problems are resolved.
  • - Undertakes admin tasks that are assigned.
  • - Attends team meetings within the service
  • - Formats letters, reports where necessary
  • - Carries out photocopying.
  • - Ensures incoming or outgoing post is processed promptly

FAQs

What qualifications or experience do I need to apply for the Receptionist position at Lewes Urgent Treatment Centre?

While specific qualifications are not detailed in the job description, candidates should possess strong organisational and communication skills, and experience in a customer service or administrative role would be beneficial.

What are the working hours for this position?

The job listing does not specify exact working hours, but it offers supportive flexible working patterns such as part-time, flexi-time, and annualised hours.

Who can I contact for more information about the position?

For further details or informal visits, you can contact Neil Kelly, Operational Team Lead, via email at kelly.neil1@nhs.net or by telephone at 07483969032.

What is the primary responsibility of the Receptionist at Lewes UTC?

The primary responsibility includes greeting and assisting patients, managing patient registrations, and ensuring a warm and efficient reception area while handling queries and responding to requests for information.

Are there opportunities for professional development within the role?

Yes, the position offers excellent training and development opportunities, which can help enhance your skills and advance your career in healthcare.

What kind of environment does Lewes UTC provide for its staff?

Lewes UTC promotes a supportive and professional environment, prioritizing compassionate culture, leadership, and staff wellbeing, as indicated by positive results from the 2022 NHS Staff Survey.

Will I need to attend team meetings as part of my job?

Yes, attending team meetings within the service is an expectation for this role.

Is this position suitable for new graduates?

Yes, this position can be suitable for new graduates who possess the relevant skills and a passion for working in healthcare, especially in a customer service and administrative capacity.

What benefits do NHS staff receive at Lewes UTC?

NHS staff at Lewes UTC have access to a wide range of benefits and discounts, as well as opportunities for research and involvement in supportive staff networks.

How does Lewes UTC promote inclusivity in the workplace?

Lewes UTC is committed to creating inclusive workplaces and is a Level 3 accredited Disability Confident Leader. It also has thriving staff networks for various communities including BAME, Disability, Wellbeing, LGBT+, and Religion and Belief.

Sussex Community NHS Foundation Trust

Excellent care at the heart of the community.

Science & Healthcare
Industry
1001-5000
Employees
2010
Founded Year

Mission & Purpose

Sussex Community NHS Foundation Trust provides a range of community-based healthcare services across Sussex, including nursing, therapy, and specialist care. Their mission is to deliver high-quality, patient-centered care that supports people in their homes and communities, aiming to improve health outcomes and enhance well-being. Their purpose is to offer excellent community health services, promote independence, and integrate care to support patients' needs effectively.