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Receptionist/ Ward Clerk

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The Royal Wolverhampton NHS Trust

11d ago

  • Job
    Full-time
    Entry & Junior Level
  • People, HR & Administration
    Healthcare
  • Wolverhampton

AI generated summary

  • You must have excellent communication skills, keyboard proficiency, a mature outlook on sensitive issues, flexibility to cover colleagues, and maintain patient confidentiality at all times.
  • You will manage clerical tasks, handle appointments, update patient records, work in various reception areas, and ensure patient confidentiality while demonstrating initiative in your workload.

Requirements

  • You must possess excellent communication skills both face to face and over the telephone.
  • You must be able to use a keyboard to input information, as well as possessing a mature outlook when dealing with sensitive and confidential issues.
  • You must be flexible and be able to cover in the absence of colleagues.
  • It is expected that staff will be able to demonstrate a reasonable level of initiative in organizing their workloads and in taking decisions and action within clearly defined limits.
  • To ensure patient confidentiality is maintained at all times.

Responsibilities

  • The posts will undertake various clerical / reception and appointment duties in connection with the administration processes within Women and Neonatal services.
  • This will include working in all locations within Perinatal Services to administer clinic preparation, appointments, updating PAS demographics for all ward transactions (admitting / discharging etc.) filing, appointment booking, CNC, scanning etc.
  • You will be required to work in outpatient reception areas and ward reception areas and must be flexible.
  • It is expected that staff will be able to demonstrate a reasonable level of initiative in organizing their workloads and in taking decisions and action within clearly defined limits.
  • To ensure patient confidentiality is maintained at all times.

FAQs

What are the working hours for the Receptionist/Ward Clerk position?

The working hours are 18 hours per week, specifically Tuesday, Wednesday, and Thursday from 16:00pm to 22:00pm.

Where will the Receptionist/Ward Clerk be primarily located?

The position is based within Perinatal Services at New Cross Hospital, primarily on the main reception but may require cover in all areas within the unit, including Maternity and Neonates.

What are the key responsibilities of the Receptionist/Ward Clerk?

The key responsibilities include clerical/reception duties, appointment booking, updating patient demographics, filing, administering clinic preparation, and ensuring patient confidentiality is maintained.

What skills are required for this position?

Applicants must possess excellent communication skills, the ability to use a keyboard for data entry, a mature outlook for handling sensitive issues, and flexibility to cover for colleagues.

Is there an opportunity for flexible working?

Yes, the Trust is committed to creating flexible working arrangements and will consider all requests from applicants who wish to work flexibly.

Who can I contact for more information about the position?

For further details or informal visits, you can contact Lynne Clarke, Directorate Support Manager, at lynne.clarke7@nhs.net or call 01902 307999.

How does the Trust support diversity and inclusion?

The Royal Wolverhampton NHS Trust values diversity and is committed to building a workforce that reflects the diversity of the communities it serves, actively promoting initiatives for inclusion and compassionate care.

Has the Trust received any awards for its work environment?

Yes, the Trust has achieved recognition, including being rated “Good” by CQC and receiving awards such as The Nursing Times Best Diversity and Inclusion Practice and Best UK Employer of the Year for Nursing Staff in 2020.

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The Royal Wolverhampton NHS Trust

Science & Healthcare
Industry
5001-10,000
Employees
1994
Founded Year

Mission & Purpose

The Royal Wolverhampton NHS Trust offers a wide range of healthcare services, including acute and emergency care, elective surgery, and outpatient services. Their ultimate mission is to provide outstanding care for their patients, ensuring high standards of safety, effectiveness, and compassion. The Trust is dedicated to improving health outcomes and enhancing the quality of life for the communities they serve through innovation, patient-centered care, and continuous improvement.