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Receptionist/ Ward Clerk

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The Royal Wolverhampton NHS Trust

2mo ago

  • Job
    Full-time
    Entry Level
  • People, HR & Administration
    Healthcare
  • Wolverhampton

AI generated summary

  • You must have excellent communication skills, keyboard proficiency, maturity with sensitive issues, flexibility, initiative in workload organization, and ensure patient confidentiality.
  • You will manage clerical tasks, reception duties, appointment bookings, patient admissions/discharges, and maintain confidentiality across various locations within Perinatal Services.

Requirements

  • You must possess excellent communication skills both face to face and over the telephone.
  • You must be able to use a keyboard to input information, as well as possessing a mature outlook when dealing with sensitive and confidential issues.
  • You must be flexible and be able to cover in the absence of colleagues.
  • It is expected that staff will be able to demonstrate a reasonable level of initiative in organizing their workloads and in taking decisions and action within clearly defined limits.
  • To ensure patient confidentiality is maintained at all times.

Responsibilities

  • The posts will undertake various clerical / reception and appointment duties in connection with the administration processes within Women and Neonatal services. You must be flexible and be able to cover in the absence of colleagues. This will include working in all locations within Perinatal Services to administer clinic preparation, appointments, updating PAS demographics for all ward transactions (admitting / discharging etc.) filing, appointment booking, CNC, scanning etc. You will be required to work in outpatient reception areas and ward reception areas and must be flexible. It is expected that staff will be able to demonstrate a reasonable level of initiative in organizing their workloads and in taking decisions and action within clearly defined limits. To ensure patient confidentiality is maintained at all times.

FAQs

What are the working hours for the Receptionist/Ward Clerk position?

The working hours are 16 hours per week, specifically: Monday 8.00am - 12.00pm, Tuesday 4.00pm - 10.00pm, and Thursday 4.00pm - 10.00pm.

Where is the job location for the Receptionist/Ward Clerk position?

The position is based at New Cross Hospital within the Perinatal Services unit, covering various areas within Maternity and Neonates.

What skills are required for this role?

Candidates must possess excellent communication skills, proficiency in keyboard usage for information input, and a mature outlook for handling sensitive and confidential issues.

Is flexibility required for this position?

Yes, flexibility is required as the role involves covering for colleagues and working in various locations within Perinatal Services.

What responsibilities will I have in this role?

Responsibilities include undertaking clerical/reception duties, administering clinic preparation and appointments, updating PAS demographics, filing, appointment booking, and ensuring patient confidentiality.

What is the relationship of this role with patient confidentiality?

Maintaining patient confidentiality is a fundamental requirement of this position, and it must be upheld at all times.

What type of organization is The Royal Wolverhampton NHS Trust?

The Royal Wolverhampton NHS Trust is one of the largest NHS trusts in the West Midlands, providing primary, acute, and community services, and is committed to diversity and compassionate patient care.

How has the Trust been recognized for its workplace environment?

The Trust has been rated as “Good” by CQC and has received numerous awards for diversity and inclusion, including the Nursing Times Best Diversity and Inclusion Practice and Best UK Employer of the Year for Nursing Staff in 2020.

Who can I contact for further details or informal visits about the job?

You can contact Lynne Clarke, the Directorate Support Manager, via email at lynne.clarke7@nhs.net or by telephone at 01902 307999.

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The Royal Wolverhampton NHS Trust

Science & Healthcare
Industry
5001-10,000
Employees
1994
Founded Year

Mission & Purpose

The Royal Wolverhampton NHS Trust offers a wide range of healthcare services, including acute and emergency care, elective surgery, and outpatient services. Their ultimate mission is to provide outstanding care for their patients, ensuring high standards of safety, effectiveness, and compassion. The Trust is dedicated to improving health outcomes and enhancing the quality of life for the communities they serve through innovation, patient-centered care, and continuous improvement.