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Receptionist - White Cliffe Terrace (2025-7508)

  • Job
    Full-time
    Junior Level
  • Customer Relations
    People, HR & Administration

AI generated summary

  • You need a grade 12 education, 2 years in hospitality reception, basic bookkeeping, strong communication, computer skills, and a resident-oriented mindset to thrive in this role.
  • You will greet visitors, field calls, manage office supplies, assist in resident onboarding, provide clerical support, maintain security, and ensure a tidy reception area.

Requirements

  • Minimum of grade 12 education required.
  • Minimum two years experience in a receptionist or clerical role within a hospitality setting is considered an asset.
  • Basic bookkeeping experience is preferred.
  • Has proven typing and general office administration skills.
  • Must be able to communicate effectively, both written and verbally, in the English language.
  • Be able to work with minimal supervision and demonstrates a strong ability to problem solve.
  • Has proficient computer skills (i.e. Microsoft Office Suite, Word and Excel).
  • Has demonstrated multi-tasking skills and the ability to work well independently and in a team environment.
  • A resident-oriented individual, whose visions and values align with those of the residence.

Responsibilities

  • Participates in and adheres to continuous quality improvement standards.
  • Welcomes and greets residents and visitors of the home. Answers and directs telephone calls in a professional and courteous manner.
  • Assists in ordering, maintaining and monitoring of office supplies and/or store inventory.
  • Fields inquiries including marketing calls and directs them to the appropriate department in a timely manner.
  • Communicates with the Marketing department to ensure a smooth move-in for all residents, which includes welcome packages, resident orientation, allocation of keys, etc. In absence of marketing staff ensures appointments are booked and tours are given.
  • Provides clerical support to the management team and other staff (i.e. data entry, photocopying, faxing filing, minutes, spreadsheets, etc).
  • Assists with the security of the Residence by monitoring incoming and outgoing residents, guests, and other people.
  • Ensures reception area is kept neat and tidy.
  • Processes incoming and outgoing mail. Accepts and signs for deliveries and ensures accurate paperwork flow.
  • Records and stores lost property.
  • Implements and maintains systems for tracking guest meals, including on POS system, revenues from services, added services and special event revenue.
  • Responsible for communications and public relations with residents, family members, staff and general public.
  • Assisting Life Enrichment with the set-up of take-down for programs, activities and special events, as required.
  • Creates and distributes the daily resident census.
  • Maintains necessary contact lists (i.e. residents, emergency, family members, etc).
  • Maintains effective communication, both written and verbal with co-workers. Uses the appropriate lines of communication with supervisory staff.
  • Performs other duties as assigned by the Office Manager or delegate.
  • Complies with all corporate policies and procedures.
  • Completes all required mandatory training/education.
  • Complies with the Occupational Health and Safety Act, Workplace Safety and Insurance Act, and Workplace Hazardous Material Information System/Globally Harmonized System. This includes recognizing health and safety hazards, reporting incidents, fulfilling responsibilities under the applicable legislation, as well as participating in in-services and fire drills. Participates in the ongoing Fire Prevention, and Pest Control programs and any other programs as required.

FAQs

What qualifications are required for this receptionist position?

A minimum of grade 12 education is required, along with at least two years of experience in a receptionist or clerical role within a hospitality setting. Basic bookkeeping experience is preferred.

What are the key responsibilities of the receptionist?

The key responsibilities include welcoming and greeting residents and visitors, providing clerical support, fielding inquiries, assisting with security, processing mail, and maintaining an organized reception area.

Is experience in a specific field required for this position?

Yes, experience in a receptionist or clerical role within a hospitality setting is considered an asset.

What computer skills are necessary for this role?

Proficient computer skills in Microsoft Office Suite, including Word and Excel, are necessary.

Are there opportunities for professional development or training?

Yes, employees are required to complete all necessary training and education as part of their role.

Will there be an opportunity to interact with residents regularly?

Yes, the receptionist will regularly welcome and greet residents and visitors, making them a key part of the resident experience.

What qualities are important for candidates applying for this position?

Candidates should demonstrate effective communication skills, problem-solving abilities, a resident-oriented attitude, and the capacity to work both independently and as part of a team.

Is a criminal background check required?

Yes, all offers of employment are subject to a Criminal Background Check.

What safety legislation must employees comply with?

Employees must comply with the Occupational Health and Safety Act, Workplace Safety and Insurance Act, and Workplace Hazardous Material Information System/Globally Harmonized System.

Can I apply if I need accommodation during the recruitment process?

Yes, Verve Senior Living is dedicated to inclusivity and encourages candidates who require accommodation to inform us during the recruitment and hiring process.

Inspired Senior Living

Science & Healthcare
Industry
501-1000
Employees
1980
Founded Year

Mission & Purpose

Retirement living can be active, inspiring, and fulfilling. We know because we help make it a reality every day. Visit one of our retirement residences and see what living with Verve is all about. Retirement living can be inspired, and inspiring. Every day our residents prove that the historical definition of senior living can be reshaped and rethought. Aging doesn't mean that life should suddenly cease to be fulfilling or lived without spirit and vitality. We strive to create an environment where mind, body, and spirit can flourish means having programming, amenities, and staff that are second to none. With more than 30 communities all over Canada, we strive to continuously reinvent senior living.