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REENTRY EMPLOYMENT COUNSELOR

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State of Arizona

18d ago

  • Job
    Full-time
    Junior Level
  • Customer Relations
    People, HR & Administration
  • Mesa

AI generated summary

  • You must have a high school diploma, 2 years of public contact or customer service experience, and be able to work in correctional settings. Background checks and E-Verify required.
  • You will assess job seekers' skills, develop employment plans, provide labor market info, maintain records, ensure customer service, and collaborate with community resources. Travel is required.

Requirements

  • Must be willing and able to work in correctional facilities, parole/probation offices, community agencies, residential centers; and work outside of traditional 8-5 work hours.
  • This position is 100% in an office setting.
  • Knowledge, Skills & Abilities (KSAs)
  • Knowledge of Labor Market Information and In-demand Industries and Occupations.
  • Knowledge of interviewing techniques, assessment tools and strategies and transferable skills.
  • Knowledge of social, cultural, and economic conditions that impact the populations and area(s) served.
  • Skill in customer service, teamwork, collaboration, and interpersonal communication, including de-escalation and conflict resolution.
  • Skill in written and verbal communication, including public speaking, presentation, and interviewing.
  • Skill in adapting to changing circumstances, staff and client’s needs, and work with interruptions.
  • Proficiency Microsoft Office, Google, data base systems, and computers, and technology-based platforms that interface directly with applicants and job seekers such as Google Meets, Zoom, and other video conferencing technologies to interview participants, elicit information, assess skills, knowledge, ability, work history and interest while maintaining client confidentiality.
  • Ability to learn & apply applicable federal and state laws, regulations, and procedures, to include Department of Labor, Department of Economic Security, Department of Corrections, and Department of Administration rules, policies, and procedures.
  • Ability to strictly adhere to Correctional department policies and procedures.
  • Ability to plan and organize work in accordance with Division priorities and time management methodology.
  • Ability to work in a correctional facility and react quickly in emergency situations.
  • Ability to remain professional, calm, and adapt communication style with diverse customer needs or customers that are frustrated.
  • Selective Preference(s)
  • The ideal candidate for this position will have:
  • High school diploma or equivalent.
  • Two (2) years of experience in public contact or customer service work experience, employment counseling or recruitment.
  • Experience in a correctional facility.
  • Pre-Employment Requirements
  • Must complete all corrections designated training within one (1) month of hire and remain current with all corrections required training.
  • Successfully pass background and reference checks; employment is contingent upon completion of the above-mentioned process and the agency’s ability to reasonably accommodate any restrictions.
  • All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).
  • Travel will be required for State business. Any employee operating a motor vehicle on State business must possess and retain a current, valid class-appropriate driver’s license, complete all required training, and successfully pass all necessary driver’s license record checks. The license must be current, unexpired, and neither revoked nor suspended. Employees who drive on state business are subject to driver’s license record checks, must maintain acceptable driving records, and must complete all required driver training. An employee who operates a personally owned vehicle on state business shall maintain the statutorily required liability insurance (see Arizona Administrative Code (A.A.C.) R2-10-207.11).

Responsibilities

  • Assess skills, abilities, work history, employment barriers and career interests, retention follow up; develop employment plans; determine eligibility for services; provide information on Labor Market, In-Demand industries, and occupations; and identify and coordinate with formal and informal resources to remove barriers, develop skills, and achieve certifications.
  • Use databases to register & refer job seekers; complete and maintain accurate records and reports for performance and reporting requirements in accordance with quality and quantity standards mandated by various laws, rules and federal regulations.
  • Provide customer service, program information to job seekers, colleagues, and the business community; maintain positive working relationships with local partners, community organizations and other agency personnel; and resolution of customer issues and complaints. Travel to locations within assigned area is required.
  • Attend required training and meetings.

FAQs

What is the salary for the Reentry Employment Counselor position?

The salary for this position is $22.2112 per hour, which equates to approximately $46,199.29 annually.

Where is the job location for this position?

The job is located at the Division of Employment and Rehabilitation Services (DERS), Workforce Solutions Administration (WSA), 460 North Mesa Drive, Mesa, Arizona 85201.

What are the essential duties of the Reentry Employment Counselor?

Essential duties include assessing skills and barriers of job seekers, developing employment plans, providing labor market information, maintaining accurate records, and providing customer service to job seekers and the business community.

Is experience in a correctional facility preferred for this position?

Yes, experience in a correctional facility is preferred but not required.

What type of work environment can I expect?

This position is primarily in an office setting but may require work in correctional facilities and community agencies, outside of traditional work hours.

What qualifications are required for this position?

A high school diploma or equivalent is required, along with two years of experience in public contact or customer service work, employment counseling, or recruitment.

Will I need to travel for this job?

Yes, travel to locations within the assigned area is required for this position.

Are there any specific training requirements for this position?

Yes, you must complete all corrections designated training within one month of hire and remain current with all required corrections training.

What benefits does the Department of Economic Security offer?

Benefits include affordable medical, dental, and life insurance, participation in the Arizona State Retirement System, paid holidays, vacation and sick time, tuition reimbursement, and more.

Who can I contact for more information about this job opportunity?

For questions, you can contact Maritza Duffy at (602) 679-5360 or email maritzaduffy@azdes.gov.

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State of Arizona

Government
Industry
10,001+
Employees
1912
Founded Year

Mission & Purpose

Arizona is on a mission to become the #1 state in the nation in which to live, work, play, get an education, and retire. Arizona state government plays a vital role in making this happen, and in order to maximize our potential the State of Arizona must operate in way that demonstrates a business-like approach. We are looking for enthusiastic and talented people to join the team.