Regional Delivery Executive, Regional Customer Engagement & Services, APJ

SAP

Nov 2

Applications are closed

Job
Full-time
Expert Level
Consulting
Business, Operations & Strategy
United Arab Emirates, +4
Remote

Requirements

The Regional Delivery Executive (RDE) is a senior professional with deep (15+ years) program delivery experience. They need to have advanced, proven skills in executive communications, stakeholder management and a solid understanding of the legal and commercial aspects of working with customers, particularly in distressed engagements.
Given the nature of the role, it is anticipated that the individual will need to travel extensively, up to 50%, and will likely be travelling across Asia Pacific Region.
They will be skilled communicators with highly developed stakeholder management and influencing skills. They will have the gravitas and experience to work in partnership with clients to drive project outcomes successfully, with the ability to advise and push back when required.
Experience in several industries and the industry the customer belongs to (core processes and trends of the industry) is a plus
Excellent understanding of SAP solutions and of the consulting business processes and functions.
Highly developed business acumen.
Liaison and consultative skills: negotiating skills within a context of high political sensitivity and conflicting interests.
Strong writing, mentoring, decision making, communication, and meeting facilitation skills; ability to utilize a combination of formal authority and persuasion skill sets.
Ability to train, mentor and develop program managers and project managers in project management methodologies and their application through use of the Communities.
Knowledge of the strategic and operational issues of engagement management, program management and project management.
Demonstrated ability in managing internal and external client expectations on program requirements and deliverables.
Proficiency in key project management knowledge areas of project integration management, scope management, time management, cost management, quality management, human resource management, communication management, risk management and procurement management.
Proficiency in key program management knowledge areas of Program Management Lifecycle, Benefits Management (Value Management), Program Governance, Stakeholder Management, and Integration Management.
Knowledge and competency in program management related areas of Knowledge Management, Portfolio Management, Organizational Change Management, and Deployment Management.
Adaptability and flexibility to manage deadline pressure, ambiguity and change.
Exceptional leadership, organizational and interpersonal skills; the ability to work well with people from different disciplines with varying degrees of technical experience; competence in clear concise and tactful communication with senior executive management, clients, peers and team members.
Ability to manage in a matrix environment.

Responsibilities

Define appropriate delivery model for customer project/program/portfolio as a composition of pre-defined services, on-site and/or remote delivery – including Max Attention
Work with Solution Centre and Bid Management teams to scope and estimate the engagement and its component projects/programs, with an objective to ensure maximum customer business value
Drive and supports the adoption of Clean Core and SAP AI
Determine required resources for the engagement
Assess, document and communicate risk for the engagement
Position SAP Activate as delivery methodology for the projects/programs or portfolio of projects
Lead and own engagement-planning and program-planning activities
Oversee the delivery of multiple projects related to successful engagement or program execution.
Own the engagement and program plan and be responsible for delivery of its major elements including program’s business objectives, scope and solution within quality criteria, on time and budget.
Translate generalized customer business goals and objectives into concrete strategy and tactical delivery plans for the engagement or program, ensuring focus on customers achieving value of SAP solutions and enables rapid innovation adoption, in partnership with our Enterprise Architects
Define strategic objectives of large and complex programs, benefits realization plans of large programs including KPIs to be delivers
Execution of the program plan and ownership of program success in front of SAP leadership team including customer and partner satisfaction, SAPs program finances, resources, SAP’s intellectual capital etc.
Evaluate complex situations accurately and identify viable solutions that create successful outcome for the customer.
Experience in delivering SAP primed Fixed Price (FP) and Time and Material (T&M) engagements and understanding the delivery model and effective Governance that needs to be in place to support the delivery model
Active risk management, implement and maintain an ongoing risk and quality management framework,
Assurance of active executive sponsorship at client side, engaging proactively to maintain control of the customer dialog
Build proactive formal and informal communication/relationship with key stakeholders outside of key stakeholders – increase coverage
Contract management in relation to client, SAP internally, subcontractors and suppliers (including, contracting, work with procurement, internal organizations, contract change management etc.) jointly with SAE, legal, contact and negotiation and sales colleagues,
Resolve political, resource, budgeting, change and legal issues affecting the program.
Proactively manage program stakeholder satisfaction to position and secure customer reference and success story.
Maximize use of near- and offshore delivery by SAP and its partners to achieve cost advantages for the client and SAP.
Maximize use of multiple SAP LoS such as BTA, ASC, CIS, BTA, PE, Preferred Success and Education to maximize value for the client and cross-sell SAP Services and Products.
Interface with internal functions (e.g. DMO, Controlling, GRC, MCC) to ensure visibility and transparency of results.
Engage with CS&D and Customer Success Team if applicable to ensure P&L targets and KPI's are achieved.
Drive quality in delivery, including clarity and transparency of the project or engagement health along with clear action plans where additional mitigation or management is needed.
Close work with EAs, SAE, SSA, MPs and product sales colleagues on large bids and proposals for new business.
Oversee and lead the development of proposals, tenders, and or responses to requests for proposals associated with the program in order to win new deals for SAP with minimal risks.
Establish and maintain credible relationship with senior customer executive and form joint plan of action with sales colleagues.
Set-up and deliver Premium Engagement services under the MaxAttention.
Set-up and maintain value partnership (by using BTA/S services) in order to support client’s business case and benefits model.
Ensure good fit and balanced of the risk portfolio of new opportunities combined with ongoing delivery projects
Through all Delivery Engagements, serve as mentor / advisor / decision-maker to project managers for the program for issues related to corporate politics, external politics, client relations, project quality, and project risk.
Oversee effective engagement oversight and reviews to influence customer success.
Takes responsibility from time to time as team lead and supports respective line manager(s) in people development tasks
Maintain program documentation and updates; analyze lessons learned and actively share through the Communities, Solution Centre, and Start Up Service for utilization on future delivery engagements, may at times lead a community
Organize knowledge capturing activities at programs and ensure retention on high quality intellectual capital for SAP Field Services practices.
Participate in the development of project / program management best practices, examples, templates and SAP’s Program Management Methodology

FAQs

What is the primary responsibility of the Regional Delivery Executive?

The primary responsibility of the Regional Delivery Executive is to lead delivery excellence by consistently meeting customer commitments, understanding their needs, and packaging solutions that drive measurable business value within agreed timelines and budgets.

What experience is required for this position?

The position requires deep program delivery experience of at least 15 years, with advanced skills in executive communications, stakeholder management, and an understanding of the legal and commercial aspects of customer engagements.

How often will the Regional Delivery Executive need to travel?

The Regional Delivery Executive is anticipated to travel extensively, up to 50%, primarily across the Asia Pacific Region.

What are the key focus areas of the Regional Delivery Executive?

The key focus areas are Prevention, Correction, and De-Escalation, which involve championing delivery excellence, managing early warning indicators for engagements, and overseeing escalations and recovery efforts as necessary.

What skills are essential for this role?

Essential skills include strong communication, stakeholder management, business acumen, the ability to navigate complex project environments, and proficiency in project and program management methodologies.

Is coaching and mentoring part of the job responsibilities?

Yes, the Regional Delivery Executive is expected to coach, mentor, and develop CS&D delivery teams across the Asia Pacific region.

What is the expected level of communication with senior stakeholders?

The role requires managing senior stakeholders through the full escalation lifecycle and maintaining proactive communication to control the customer dialogue.

Are candidates required to undergo background verification?

Yes, successful candidates might be required to undergo a background verification with an external vendor.

How does SAP support inclusion in the workplace?

SAP promotes a culture of inclusion and invests in employees to help them realize their full potential regardless of background, ensuring that everyone feels included and can perform at their best.

What are some opportunities for professional development in this role?

The role offers opportunities for learning and development, recognition for individual contributions, and the ability to influence best practices and methodologies within the organization.

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