Regional Trainer - Travel Retail Middle East

L'Oréal

Sep 26

Applications are closed

Job
Full-time
Senior Level
Sales & Business Development
Education & Teaching
Dubai
Remote

Requirements

Should be able to travel across the region to deliver trainings & coaching sessions throughout the year based on a calendar that fits the business needs validated with referent from the Retail Education Department TREMEAI, referent of Conquest zone- Africa, Middle East and India Sub Continental
International Trainer should be able to understand training content and business needs, be able to train Beauty Advisors, Generic Staff and Promoters on all Beauty categories (Fragrances, Skincare, Make-up & haircare), be able to transmit knowledge on Brand heritage, essential knowledge, pillars, franchises and novelties in all L’Oreal Travel Retail Brands present in the Middle East Travel Retail
A very good category & product knowledge is required. As well as previous experience implementing training, monitoring KPIs and reporting and working in collaboration with other departments to engage Bas and develop markets with an impact on sales & Market Share.
Able to demonstrate "how to apply make-up" is needed to upskill BAs to accelerate on Makeup category
International Trainer will provide customer centric training, infused with local PAX & local business insights to help BAS boost sell-out
Should be able to fully organize & animate either face-to-face & digital trainings for the region, managing all projects from beginning to end in good collaboration with all counterparts
Should be able to transmit with passion, generosity and empathy while embodying perfectly the image of L’Oréal Group
Should be digital driven and engaged (able to use & animate the Beauty Advisors community on the L’Oreal Travel Retail e-learning platform: My Beauty Club)
Should be able to follow up, monitor and manage budget envelopes assigned, also to respect compliancy frame of the L’Oréal guidelines and standards when travelling and organizing trainings/events
Should be able to provide efficient shopfloor one to one coaching to selected BAs, to upgrade the customer experience & to maximize sell-out
Coaching covering topics such as services, link-selling, cross-selling..etc
A good knowledge and active communication of the Beauty Market and consumer insights, a great business mindset & collaborative team spirit is required
International Trainer should be able to understand all Travel Retail business priorities given by the HQ and working collaboratively with the field managers, while being able to adapt them to local specificities
Should know Travel Retail Market in the region to give constant feedbacks & reports to Retail Education department & commercial team using RED reporting tools (on Training KPIs, Bas progress, consumer insights, PAX nationalities, retail experience, competitor’s insights...) to upgrade retail education excellence
Should be able to follow education effectiveness & provide clear and relevant training reports to Retail Education Manager
Organizing best in class training events
Negotiation with suppliers - hotels, agencies, extras
Managing the travel for the BAs in the scope
Support our seminars - International Travel Retail Seminars

Responsibilities

Should be able to travel across the region to deliver trainings & coaching sessions throughout the year based on a calendar that fits the business needs validated with referent from the Retail Education Department TREMEAI, referent of Conquest zone- Africa, Middle East and India Sub Continental
International Trainer should be able to understand training content and business needs, be able to train Beauty Advisors, Generic Staff and Promoters on all Beauty categories (Fragrances, Skincare, Make-up & haircare), be able to transmit knowledge on Brand heritage, essential knowledge, pillars, franchises and novelties in all L’Oreal Travel Retail Brands present in the Middle East Travel Retail
A very good category & product knowledge is required. As well as previous experience implementing training, monitoring KPIs and reporting and working in collaboration with other departments to engage Bas and develop markets with an impact on sales & Market Share.
Able to demonstrate "how to apply make-up" is needed to upskill BAs to accelerate on Makeup category
International Trainer will provide customer centric training, infused with local PAX & local business insights to help BAS boost sell-out
Should be able to fully organize & animate either face-to-face & digital trainings for the region, managing all projects from beginning to end in good collaboration with all counterparts
Should be able to transmit with passion, generosity and empathy while embodying perfectly the image of L’Oréal Group
Should be digital driven and engaged (able to use & animate the Beauty Advisors community on the L’Oreal Travel Retail e-learning platform: My Beauty Club)
Should be able to follow up, monitor and manage budget envelopes assigned, also to respect compliancy frame of the L’Oréal guidelines and standards when travelling and organizing trainings/events
Should be able to provide efficient shopfloor one to one coaching to selected BAs, to upgrade the customer experience & to maximize sell-out
Coaching covering topics such as services, link-selling, cross-selling..etc
A good knowledge and active communication of the Beauty Market and consumer insights, a great business mindset & collaborative team spirit is required
International Trainer should be able to understand all Travel Retail business priorities given by the HQ and working collaboratively with the field managers, while being able to adapt them to local specificities
Should know Travel Retail Market in the region to give constant feedbacks & reports to Retail Education department & commercial team using RED reporting tools (on Training KPIs, Bas progress, consumer insights, PAX nationalities, retail experience, competitor’s insights...) to upgrade retail education excellence
Should be able to follow education effectiveness & provide clear and relevant training reports to Retail Education Manager
Organizing best in class training events
Negotiation with suppliers - hotels, agencies, extras
Managing the travel for the BAs in the scope
Support our seminars - International Travel Retail Seminars

FAQs

What are the primary responsibilities of the Regional Trainer - Travel Retail Middle East?

The primary responsibilities include delivering trainings and coaching sessions, providing customer-centric training, offering one-on-one coaching on the shop floor, organizing training events, and managing budgets and compliance.

What qualifications are required for this position?

Candidates should have very good product and category knowledge, prior experience in training implementation, and the ability to demonstrate makeup application. A strong business mindset and collaborative spirit are also essential.

Is travel required for this role?

Yes, the role requires travel across the region to deliver trainings and coaching sessions throughout the year.

How does the role contribute to sales and market share?

The International Trainer will engage Beauty Advisors, enhance customer experience, and provide local business insights to boost sell-out, thereby impacting sales and market share.

What type of training will the Regional Trainer provide?

The training will cover all beauty categories, including fragrances, skincare, makeup, and haircare, as well as brand heritage, product knowledge, and selling techniques.

Are there specific tools or platforms the trainer will use for training?

Yes, the trainer will use the L’Oreal Travel Retail e-learning platform, My Beauty Club, to engage and animate the Beauty Advisors community.

How will the success of the training be measured?

Success will be measured through KPIs related to training effectiveness, progress of Beauty Advisors, consumer insights, and retail experience, with reports provided to the Retail Education Manager.

What type of events will the Regional Trainer be responsible for organizing?

The Regional Trainer will organize training events, support international seminars, and negotiate with suppliers for logistics, such as hotels and agencies.

Is experience in the travel retail market necessary for this role?

Yes, a good understanding of the travel retail market in the region is necessary to give feedback and reports to the Retail Education department and commercial team.

Can I apply for multiple positions within a short timeframe?

Yes, you can apply to up to three jobs within a rolling 30-day window.

L'Oréal

Retail & Consumer Goods

Industry

10,001+

Employees

1909

Founded Year

Mission & Purpose

L'Oréal is a multinational beauty and cosmetics company that operates in various segments of the beauty industry, including skincare, haircare, makeup, and fragrance. They offer a wide range of beauty products and solutions through their diverse portfolio of brands. L'Oréal's ultimate mission is to provide innovative and superior beauty products that cater to the diverse needs and desires of individuals worldwide. Their purpose is to enhance people's lives through beauty, empowering individuals to express themselves, boost their confidence, and embrace their unique identities. L'Oréal aims to combine science, research, and creativity to deliver high-quality and sustainable beauty solutions that promote inclusivity, diversity, and self-expression. By continuously innovating and staying at the forefront of the industry, L'Oréal strives to shape the future of beauty and contribute to the well-being and self-esteem of consumers globally.