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Registration Rep - Mankato

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Mayo Clinic

11d ago

  • Job
    Full-time
    Junior Level
  • Customer Relations
    Healthcare
  • Mankato

AI generated summary

  • You need a high school diploma or GED, 2+ years of experience or a bachelor’s degree, good communication skills, basic computer skills, and preferably experience with Epic RC/EMR.
  • You will check in patients, verify demographics, collect insurance data, establish accounts, collect payments, ensure safety with ID protocols, and adhere to quality assurance and productivity standards.

Requirements

  • Minimum Education: High School Diploma or GED required
  • Minimum Experience: 2+ years of relevant experience required OR Bachelor’s degree required
  • Ability to read and communicate effectively
  • Basic computer/keyboarding skills, intermediate mathematic competency
  • Good written and verbal communication skills
  • Knowledge of proper phone etiquette and phone handling skills
  • Position requires good communication skills. Prior desk, appointment, or secretarial experience and a working knowledge of scheduling systems and procedures are preferred. Must have the ability to interact on a professional level with individuals from diverse backgrounds. Knowledge of and experience using an Epic RC/EMR system is preferred. Healthcare Financial Management Association (HFMA) Certification Preferred.

Responsibilities

  • The Registration Representative may be responsible for the accurate check-in/admissions of incoming patients in the hospital setting as well ED setting. This includes the verification of patient demographic information, collection of insurance data, the identification and/or creation of appropriate accounts, and the collection of indicated co-payments and/or share of cost. The Registration Representative is required to ensure patient safety using positive patient identification protocols and obtain the appropriate consents as required. This role requires adherence to quality assurance guidelines as well as established productivity standards to support the work unit’s performance expectations.

FAQs

What are the work hours for the Registration Representative position?

This position is scheduled for 40 hours per week, typically between 11AM-11PM, with flexibility required for 3-5 shifts a month that could be scheduled as day or overnight.

Are weekends and holidays required for this role?

Yes, this position requires scheduling every other weekend and every other holiday rotation.

What are the educational requirements for this position?

A High School Diploma or GED is required, along with 2+ years of relevant experience or a Bachelor’s degree.

Is previous experience in healthcare required?

While prior desk, appointment, or secretarial experience is preferred, it is not strictly required. Knowledge of an Epic RC/EMR system is preferred but not mandatory.

What is the compensation range for this role?

The compensation detail ranges from $20.92 to $27.18 per hour.

Are there benefits associated with this position?

Yes, this position is benefits eligible and includes options for medical, dental, vision, pre-tax savings, and a competitive retirement package.

Is there a certification preferred for this role?

Yes, a Healthcare Financial Management Association (HFMA) Certification is preferred for this position.

What skills are necessary for the Registration Representative?

Necessary skills include the ability to read and communicate effectively, basic computer/keyboarding skills, intermediate math competency, and good written and verbal communication skills.

How often is employee training and continuing education provided?

Mayo Clinic offers continuing education and advancement opportunities consistently to help build a successful career.

Is the position exempt or non-exempt?

The position is classified as non-exempt.

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Mayo Clinic

Science & Healthcare
Industry
10,001+
Employees

Mission & Purpose

Mayo Clinic has expanded and changed in many ways, but our values remain true to the vision of our founders. Our primary value – The needs of the patient come first – guides our plans and decisions as we create the future of health care. Join us and you'll find a culture of teamwork, professionalism and mutual respect, and most importantly, a life-changing career. Mayo Clinic was founded in Rochester, Minnesota by brothers Dr. William James Mayo and Dr. Charles Horace Mayo. More than 100 years later, their vision continues to evolve around a single guiding value: "The needs of the patient come first." Today we are the largest integrated, not for-profit medical group practice in the world. We are recognized for high-quality patient care more than any other academic medical center in the nation. These endorsements are very gratifying, but also humbling. They remind us of the tradition that has been entrusted to each one of us, and the legacy of excellence that we uphold every day.