(REMOTE) HR Specialist

Trinity Health

1mo ago

Job
Full-time
Mid & Senior Level
Customer Relations
People, HR & Administration
Livonia

AI generated summary

You need HR knowledge, 4-5 years in a high-volume environment, HRIS proficiency (Workday), strong communication and problem-solving skills, and the ability to work independently.
You will manage HR service delivery, specializing in absence management, analyze data reports, resolve escalated cases, ensure compliance, and maintain strong relationships across teams.

Requirements

Must possess a comprehensive knowledge of Human Resources, Payroll, Accounting, Health & Welfare Benefits implementation, annual enrollment, and process integration as normally obtained through an Associate’s Degree and four (4) to five (5) years of progressive experience with increased responsibility in an HR Specialist or support role experience in a high volume work environment or an equivalent combination of education and experience. A Bachelor’s degree in Business Administration, Business Systems, Human Resources, or related field is preferred. A CEBS or PHR/PCP certification is preferred.
Experience in vendor management preferred. Thorough understanding of benefit plan design, PTO and Payroll required.
Advanced proficiency of HRIS required. Must possess a comprehensive knowledge of HRIS and HR processes, and an understanding of the downstream impact of transactions to benefits, pay, and other areas (Workday experience) Serves as subject matter expert on HR systems and tools and is able to identify when information appears out of alignment or incorrect. Familiarity with Workday, PeopleSoft, and Kronos time and attendance system preferred.
Demonstrated decision making skills. Excellent communication skills, including strong listening and comprehension skills, and excellent human relations and interpersonal skills. Strong analytic, problem solving, judgment and conflict resolution skills.
Ability to work independently with little supervision while organizing and prioritizing workload. Ability to handle multiple tasks, meet established deadlines and, with composure, work in a face paced work environment. Outstanding time management and productivity skills required.
Ability to effectively interact and successfully represent the Department with higher level managers, other various departments, functional areas and health ministries.
Demonstrated proficiency in MS Office Suite. Advance MS Excel skills desired.
Must be comfortable operating in a collaborative, shared leadership environment.
Must possess a personal presence that is characterized by a sense of honesty, integrity and caring with the ability to inspire and motivate others to promote the philosophy, mission, vision, goals and values of Trinity Health.
Must be able to set and organize own work priorities and adapt to them as they change frequently. Must be able to work concurrently on a variety of tasks/projects in an environment that may be stressful with individuals having diverse personalities and work styles.
Must possess the ability to comply with Trinity Health policies and procedures.
Communicates frequently virtually, with people in all locations on product support issues. Hearing is needed for extensive telephone and in person communication.
Operates in a typical office environment. The area is well lit, temperature controlled and free from hazards. There are no confined spaces.
Manual dexterity for keyboard use is necessary as well as the ability to work ergonomically in an office environment.
10% travel may be required for in person meetings or training.

Responsibilities

Knows, understands, incorporates, and demonstrates the mission, vision, and values of Trinity Health in leadership, behaviors, practices, and decisions.
Manages specialized Human Resource service delivery for the HR Service Center. Operates as subject matter expert in areas of vendor administration, employment status change administration, health and welfare plan administration, absence management, or other Human Resources functional areas. May serve as back-up for other specialty areas.
Specializes in absence management administration, including paid time off (PTO) payouts, reconciliation, transfers, bank management, and zero out.
Manages the production of Enterprise Interface Builders in Workday to effectively process PTO/Zero Outs and Benefits refunds/deductions. Using high level of expertise with MS Excel (VLOOKUP’s, conditional formatting, best technical practices).
Comprehensibly analyzes high volume of data reports to process transactions in Workday involving pay and benefits components.
Conducts root cause analysis research to identify solutions to daily inquiries.
Serves as a liaison between COE’s TIS, Legal, Local HR partners and Payroll.
Manages complex, escalated cases and acts to adjudicate appeals within the limits of the IRS Section 125 Plan and Trinity Health HR Policies. Reviews documentation and works with Total Rewards Benefits and Well-Being and the Legal Department to resolve cases and minimize exposure and risk.
Acts independently to audit vendor files and eligible participant and dependent reporting. Reviews and reconciles discrepancies with processes eligibility reports, unemployment and employment status changes with insurance carrier and Payroll.
Responsible for the development of sustainable, efficient, and effective processes for the health ministries supported by the Department within the guaranteed service level agreements.
Relies on expert knowledge of Human Resource law, benefits plan design, IRS Code Section 125, ACA regulations, COBRA, various payroll regulations, and HRIS reporting capabilities to effectively manage specialized job assignments.
Builds and maintains collaborative relationships with health ministry staff, Payroll, Colleague and Labor Relation, HR Business Partners, HR Operations, and vendors to facilitate efficient management of escalated assignments.
Maintains strong attention to detail while focusing on customer excellence by building rapport and establishing trust.
Supports and maintains an effective team environment by providing synergy to all processes.
Utilizes case management system to accurately log case issues and notes for case assigned under stringent Legal Department requirements.
Adheres to established regulations and ensures compliance for, processes, procedures, plans and systems.
Maintains confidentiality of department and associate information according to established practice within HIPAA and NPPI guidelines.
Performs administrative activities, which includes completion, review, and approval of HR business transactions, preparing statistical/operational reports and conducting data integrity audits. Participates, as a department representative on cross/functional teams while maintaining regular work duties and performs other related duties as required.
Maintains a working level knowledge of applicable Federal, State and local laws and regulations, Trinity Health’s Corporate Integrity Program, Code of Ethics, as well as other policies and procedures in order to ensure adherence in a manner that reflects honest, ethical and professional behavior.

FAQs

Do we support remote work?

Yes, this position is fully remote.

What is the employment type for this role?

This is a full-time employment position.

What qualifications are required for this HR Specialist position?

A comprehensive knowledge of Human Resources, Payroll, Accounting, Health & Welfare Benefits implementation, and an Associate's Degree with four to five years of progressive HR experience is required. A Bachelor's degree in a related field is preferred.

Is prior experience with Workday necessary?

Yes, advanced proficiency in HRIS, particularly Workday, is required, as well as experience with HR processes.

Who will the HR Specialist collaborate with?

The HR Specialist will build and maintain collaborative relationships with health ministry staff, Payroll, HR Business Partners, HR Operations, and vendors.

What type of analytical skills are needed for this role?

Strong analytical, problem-solving, judgment, and conflict resolution skills are essential.

Is certification preferred for this position?

Yes, CEBS or PHR/PCP certification is preferred.

What is the expected travel requirement for this position?

Up to 10% travel may be required for in-person meetings or training.

What type of environment will I be working in?

This role operates in a typical office environment that is well lit, temperature controlled, and free from hazards.

Will I be responsible for handling confidential information?

Yes, maintaining confidentiality according to HIPAA and NPPI guidelines is crucial in this role.

What skills are required for effective communication in this role?

Excellent communication skills, including strong listening, comprehension, and interpersonal skills, are required.

Can I expect to manage complex HR cases?

Yes, the HR Specialist will manage complex, escalated cases and work to resolve them in compliance with applicable regulations and policies.

Trinity Health

We are one of the largest not-for-profit, faith-based health care systems in the nation.

Science & Healthcare

Industry

10,001+

Employees

Mission & Purpose

Trinity Health is one of the largest not-for-profit, Catholic health care systems in the nation. It is a family of 123,000 colleagues and nearly 27,000 physicians and clinicians caring for diverse communities across 26 states. Nationally recognized for care and experience, the Trinity Health system includes 88 hospitals, 135 continuing care locations, the second largest PACE program in the country, 136 urgent care locations and many other health and well-being services. Based in Livonia, Michigan, its annual operating revenue is $21.5 billion with $1.4 billion returned to its communities in the form of charity care and other community benefit programs.