(REMOTE) Sr HR Rep - Onboarding

Trinity Health

1mo ago

Job
Full-time
Mid Level
Customer Relations
People, HR & Administration
Livonia

AI generated summary

You need an Associate Degree with 4 years HR/customer support experience, HRIS knowledge (Workday preferred), strong communication skills, and the ability to manage multiple tasks independently.
You will manage hiring, onboarding, and compliance in HRIS, provide Workday support, train staff, conduct audits, and maintain relationships with various teams while ensuring data integrity and confidentiality.

Requirements

Must possess a comprehensive knowledge of Human Resources, Health & Welfare Benefits implementation, annual enrollment, process integration and contact/service center operations, as normally obtained through an Associate Degree and four (4) years of experience in an HR specialist or customer support role in a high-volume work environment or an equivalent combination of education and experience.
Bachelor’s degree in Business Administration, Business Systems, Human Resources or related field is preferred. A PHR or SHRM-CP certification is preferred.
Experience in Talent Acquisition, Recruitment and/or Onboarding preferred.
Must possess a comprehensive knowledge of HRIS processes, and an understanding of the downstream impact of transactions to benefits, pay, and other areas (Workday experience). Serves as subject matter expert on HR systems and tools and can identify when information appears out of alignment or incorrect. Experience with Workday and Kronos preferred.
Demonstrated decision making skills. Excellent communication skills, including strong listening and comprehension skills, and excellent human relations and interpersonal skills. Strong analytic, problem solving, judgment and conflict resolution skills. Demonstrated written communication skills and the ability to speak and present in front of groups.
Ability to work independently with little supervision while managing, organizing and prioritizing workload. Ability to manage multiple tasks, meet established deadlines and, with composure, work in a fast-paced work environment.
Ability to effectively interact and successfully represent the department with higher level managers, other various departments, functional areas and health ministries.
Demonstrated proficiency in MS Office Suite.
Must be comfortable operating in a collaborative, shared leadership environment.
Must possess a personal presence that is characterized by a sense of honesty, integrity, and caring with the ability to inspire and motivate others to promote the philosophy, mission, vision, goals, and values of Trinity Health.
Must be able to set and organize own work priorities and adapt to them as they change frequently. Must be able to work concurrently on a variety of tasks/projects in an environment that may be stressful with individuals having diverse personalities and work styles.
Must be able to travel to the various Trinity Health sites (10%) as needed.
Must possess the ability to comply with Trinity Health policies and procedures.
Communicates frequently, in person and over the phone, with people in all locations on product support issues. Hearing is needed for extensive telephone and in person communication.
Operates in a typical office environment. The area is well lit, temperature controlled and free from hazards. There are no confined spaces.
Manual dexterity for keyboard use is necessary as well as the ability to work ergonomically in an office environment.

Responsibilities

Knows, understands, incorporates, and demonstrates the Trinity Health Mission, Vision, and Values in behaviors, practices, and decisions.
Provides high volume transactional support and overall management of hiring and onboarding administration in HRIS. This incorporates the processing of new hires, re-hires and all employment status changes that occur throughout a colleague's employment life cycle and includes integration for payroll processing systems. Also provides high volume transactional support and administration in HRIS for non-colleagues, contractors and service partners.
Provides Workday Tier 1 technology support to candidates and Talent Acquisition partners. Requests for assistance may come in via email, phone or a case management system. Must be able to trouble-shoot issues and explain technical concepts in a manner that is understandable to users of all levels. Complex inquiries or those requiring specialized knowledge and skills will be referred to the appropriate specialized individuals.
In partnership with EverCheck vendor, manages compliance for clinical licenses and certifications. Reviews and reconciles discrepancies with license and certification data on vendor dashboard. Research and resolve system mapping errors, partner with TIS for creation of new license types and make corrections to the HRIS database. Provide support and guidance to ministry partners in support of federal or state audits related to licenses and certifications. Participate in the training of ministry colleagues for EverCheck implementations, pilot programs and product enhancements. Must be knowledgeable of federal and state licensing board guidelines and parameters.
Assists with training of implementation of new processes, procedures, and policies and supports the process of ministry implementation in a shared service center environment. Ensures that all processes and procedures are fully documented and updated for access in the Knowledge Base.
May provide complementary supervision for the Onboarding team and acts as a back-up for the manager in day-to-day operations. May serve as a representative for the department and the manager on cross functional project teams and actively markets HRSC services to health ministries and managers.
Works with the manager to provide team analytics and metrics and assembles relevant data in a management presentation format. Utilizes presentation skills to provide project and customer service delivery updates to HR and ministry partners.
Manages transactions and escalations for both new hire and change job administration for all processes initiated by Talent Acquisition, including employment status changes that occur throughout a colleague's employment life cycle. Partners with Talent Acquisition, health ministries, HR Operations, Payroll, Kronos, Pension, TIS and IDM teams to resolve escalated issues and minimize exposure and risk.
Runs bi-weekly and monthly audit reports to ensure compliance and data integrity. Acts independently to audit HRIS transactions daily. Reviews and reconciles discrepancies with colleagues, Talent Acquisition, Payroll, Kronos and Compensation teams.
Maintains collaborative relationships with health ministry partners, Talent Acquisition, Payroll, HR Operations, HR Technology and Legal to support business objectives and facilitate efficient management of assignments. Enhances collaborative relationships with ministry partners by offering on-site consultative services such as I-9 verification and onboarding support for House Officers, side-by-side collaboration and training with Talent Acquisition teams, and other support as needed.
Participates, as a department representative, on cross-functional teams on various projects, including EORs, acquisitions and implementations. May include coordination and timing of communications, report generation, training and presentation to HR management.
Utilizes case management technology to accurately tack and log issues and notes for cases assigned under stringent Legal Department requirements. Runs monthly reports to ensure compliance with Service Level Agreements.
Maintains strong attention to detail while focusing on customer excellence by building rapport and establishing trust.
Supports and maintains an effective team environment by providing synergy to all processes.
Maintains confidentiality of department and associate information according to established practice within HIPAA and NPPI guidelines.
Maintains a working knowledge of applicable Federal, State, and local laws and regulations, Trinity Health’s Organizational Integrity Program, Standards of Conduct, as well as other policies and procedures to ensure adherence in a manner that reflects honest, ethical, and professional behavior.

FAQs

What is the employment type for this position?

The employment type for this position is full time.

Is this position remote?

Yes, this position is remote.

What shift does the Sr HR Rep - Onboarding position work?

The position works the day shift.

What are the essential functions of this role?

Essential functions include high volume transactional support in HRIS, providing Workday Tier 1 technology support, managing compliance for clinical licenses, assisting in training new processes, and maintaining collaborative relationships with various departments.

What qualifications are required for this position?

A comprehensive knowledge of Human Resources is required, typically obtained through an Associate Degree and four years of HR experience. A Bachelor’s degree and relevant certifications like PHR or SHRM-CP are preferred.

What type of experience is preferred for this role?

Experience in Talent Acquisition, Recruitment, and/or Onboarding is preferred.

Do I need experience with HRIS systems to apply?

Yes, comprehensive knowledge of HRIS processes and experience with systems such as Workday are necessary.

What skills are important for the Sr HR Rep - Onboarding position?

Important skills include decision-making, excellent communication, problem-solving, conflict resolution, and proficiency in MS Office Suite.

Is there any travel required for this position?

Yes, there may be some travel to various Trinity Health sites, approximately 10% of the time.

What values does Trinity Health emphasize in its work culture?

Trinity Health emphasizes diversity, equity, and inclusion, as well as honesty, integrity, and caring in its work culture.

Will I have opportunities for training in this position?

Yes, the role includes assisting with training related to new processes, procedures, and policies.

Can I expect to work independently in this role?

Yes, the position requires the ability to work independently with little supervision while managing multiple tasks.

How does the organization approach communications and customer service?

The organization maintains strong attention to detail while focusing on customer excellence by building rapport and establishing trust.

Is there a focus on compliance within the role?

Yes, managing compliance for clinical licenses and certifications is a significant part of the job, along with ensuring adherence to federal and state laws and regulations.

Trinity Health

We are one of the largest not-for-profit, faith-based health care systems in the nation.

Science & Healthcare

Industry

10,001+

Employees

Mission & Purpose

Trinity Health is one of the largest not-for-profit, Catholic health care systems in the nation. It is a family of 123,000 colleagues and nearly 27,000 physicians and clinicians caring for diverse communities across 26 states. Nationally recognized for care and experience, the Trinity Health system includes 88 hospitals, 135 continuing care locations, the second largest PACE program in the country, 136 urgent care locations and many other health and well-being services. Based in Livonia, Michigan, its annual operating revenue is $21.5 billion with $1.4 billion returned to its communities in the form of charity care and other community benefit programs.