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Repossession & Litigation Administrator

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Bank of Ireland

Jan 23

Applications are closed

  • Job
    Full-time
    Mid & Senior Level
  • Customer Relations
    Banking & Finance
  • Belfast

Requirements

  • Knowledge of collections and recoveries processes and regulations
  • Understanding of insolvency and legal processes
  • Strong decision making ability and stakeholder management
  • Experience within a hire purchase/car finance Financial Services Industry
  • Proven experience in a lending or debt recovery management function
  • Able to demonstrate attention to detail and focus on delivering quality outcomes for customers
  • There are no minimum educational requirements for this role.

Responsibilities

  • Contacting customers to understand their financial circumstances and make appropriate decisions that support our customers and limit losses to the Bank.
  • Receiving external partner & insolvency company documentation and reviewing this for next steps in collections activity
  • Creating files for legal action following review of internal and external credit information
  • Managing own caseloads and those of others and ensuring actions are in line with the required regulatory framework, policies and procedures.
  • Using negotiating and influencing skills to agree a sustainable strategy or make recommendations to a higher mandate holder where required.
  • Be a subject matter expert for more complex cases including (but not limited to) Legal Referrals, Repossessions, Voluntary Termination, Voluntary Surrender, Crushwatch, Insurance write offs, Breach of contract.
  • A point of escalation within the team for admin task completion
  • Understanding and acting within the conduct framework ensuring that all customers are treated fairly.
  • Identifying customer vulnerabilities and ensuring that these are dealt with sensitively.
  • Updating system records to ensure that all activity is recorded accurately.
  • Managing mailbox enquiries from internal and external customers.
  • Liaising with 3rd parties suppliers and parties including site visits, if required.
  • Takes ownership of issues that are observed and follow up to close gaps.

FAQs

What is the main focus of the Repossession & Litigation Administrator role?

The main focus is to support customers in managing their financial difficulties while minimizing losses to the Bank by making appropriate decisions based on their circumstances.

What experience should candidates have to be successful in this role?

Candidates should have knowledge of collections and recoveries processes, understanding of insolvency and legal processes, and strong decision-making ability with stakeholder management experience.

What will be my primary responsibilities?

Your primary responsibilities will include contacting customers to understand their financial circumstances, reviewing documentation for collections activity, managing own caseloads, negotiating sustainable strategies, and acting as a subject matter expert for complex cases.

Is there a requirement for a specific educational background?

No, there are no minimum educational requirements for this role.

What kind of customer interactions will I be involved in?

You will interact with customers to understand their financial situations, identify vulnerabilities, and tailor strategies to their needs.

How does the team approach sensitive cases involving customer vulnerabilities?

The team deals sympathetically and positively with cases of financial difficulty, taking into account individual circumstances to minimize the risk of detriment while working towards appropriate outcomes.

What benefits does Bank of Ireland offer its employees?

Bank of Ireland offers benefits including flexible working opportunities, 24 days annual leave, excellent pension contributions, paid parental leave, and various wellbeing programs.

Are there opportunities for professional development?

Yes, the Bank encourages and supports staff to pursue educational and professional qualifications to enhance their careers.

How does the team balance customer support with regulatory compliance?

The team adheres to strict regulatory requirements from the Financial Conduct Authority while striving to help customers recover sustainably, ensuring fair treatment throughout the process.

What key competencies are important for this role?

Important competencies include being customer-focused, accountable, agile, a team player, and capable of amplifying personal and team capability.

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Bank of Ireland

Enabling our customers, colleagues and communities to thrive.

Finance
Industry
10,001+
Employees
1783
Founded Year

Mission & Purpose

Welcome to Bank of Ireland on LinkedIn. We're here to keep you up to date on our latest news and to provide useful information and guidance to support your financial needs. A leading Irish bank, we offer a wide range of financial products including savings, loans, mortgages and deposit accounts.

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