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Research Manager, Client Service (Healthcare)

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Guidepoint

28d ago

  • Job
    Full-time
    Junior & Mid Level
  • Customer Relations
    Research & Development
  • London

AI generated summary

  • You should have a relevant science degree, work eligibility in the UK, strong communication skills, KPI-driven mindset, and the ability to thrive in a fast-paced, team-oriented environment.
  • You will manage client relationships, recruit experts for research, guide Research Associates, ensure compliance, and collaborate with team members to optimize service delivery.

Requirements

  • Bachelor of Science degree (ex. Public Health, Biology, Neuroscience, Chemistry)
  • Previous internship/volunteering/extracurriculars
  • The right to work in the UK
  • Desire to work in a sales/lead generation role that is KPI and metrics-driven
  • Ability to work in a fast-paced, results-oriented environment
  • Excellent time management and organizational skills
  • Outgoing personality with the ability to speak with people at all professional levels
  • Intellectual curiosity and desire to learn
  • Excellent written and verbal communication skills
  • Demonstrated ability to work both individually and as part of a team

Responsibilities

  • Assist healthcare and other industry clients in gathering primary research to explore and refine business-critical strategies, from new market entry and product launches to acquisitions and licensing deals.
  • Serve as the go-to person responsible for the day-to-day relationship and service delivery for a portfolio of clients in different industries.
  • Use your knowledge to research, identify, and recruit appropriate experts for private telephone discussions, meetings, and surveys, then connect these experts to your clients.
  • Direct the expert recruitment efforts of the Research Associates assigned to support your clients.
  • Develop effective screening criteria, understand each client's compliance requirements, and master Guidepoint's proprietary CRM system.
  • Work closely with the Project Managers and other team members to optimize client use of Guidepoint's service.

FAQs

What is the main role of a Research Manager, Client Service (Healthcare) at Guidepoint?

The main role involves assisting healthcare and industry clients in gathering primary research, managing client relationships, recruiting experts for discussions, and optimizing client service delivery.

What qualifications are required for this position?

A Bachelor of Science degree in a relevant field such as Public Health, Biology, Neuroscience, or Chemistry is required, along with previous internship, volunteering, or extracurricular experience.

Is experience in sales or lead generation necessary for this role?

While specific experience in sales or lead generation is not explicitly required, a desire to work in a KPI and metrics-driven environment is essential.

What skills are important for a Research Manager at Guidepoint?

Important skills include excellent time management and organizational abilities, strong communication skills, an outgoing personality, intellectual curiosity, and the ability to work both independently and as part of a team.

What benefits does Guidepoint offer to its employees?

Guidepoint offers competitive compensation, a progression plan for career growth, a hybrid working model, excellent medical coverage, a pension plan, paid annual leave, and various social and team-building events.

What is the interview process like for this position?

The interview process includes an initial candidate screen, meetings with team members and hiring managers, completing a mock assessment, and a simulated client request to gain insight into the role.

Is Guidepoint committed to diversity and inclusion in the workplace?

Yes, Guidepoint values diversity and is committed to creating an equitable and welcoming environment for its employees, advisors, and clients regardless of background, identity, or experience.

What kind of mentorship does Guidepoint provide?

Guidepoint offers built-in mentorship aimed at helping employees improve their project management and customer service skills, contributing to their professional development.

How does Guidepoint support employee career growth?

Guidepoint supports career growth through hands-on leadership, mentorship, and a clear progression plan that provides opportunities for upward mobility within the organization.

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Guidepoint

The Experts at Finding Expertise

Consulting
Industry
1001-5000
Employees
2003
Founded Year

Mission & Purpose

Guidepoint is a research enablement platform designed to advance understanding and empower our clients’ decision-making process. Powered by innovative technology, real-time data, and hard-to-source expertise, we enable our clients to turn answers into action. Backed by a network of nearly 1.5 million experts, and Guidepoint’s 1,300 employees worldwide we inform leading organizations’ research by delivering on-demand intelligence and research on request. With Guidepoint, companies and investors can better navigate the abundance of information available today, making it both more useful and more powerful.