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Reservations Manager, US (NY, NJ, CT)

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AltoVita

4d ago

  • Job
    Full-time
    Junior (1-2 years) - Mid-level (3-4 years)
  • Customer Relations
  • New York City
    Remote

AI generated summary

  • You must have revenue focus, strong customer service skills, fluency in English, experience in corporate housing or global mobility, ability to work in a fast-paced environment, handle high-pressure situations calmly, be self-motivated and results-driven.
  • You will manage accommodation requests, provide recommendations, build client relationships, report on conversions, collaborate on market strategy, assist with guest arrivals, develop technology, foster community, optimize tech, and deliver competitive RFPs.

Requirements

  • Revenue focus! A drive to close bookings and work towards targets for a very competitive commission plan
  • Strong Customer Service or Reservations and Customer Experience REQUIRED
  • Fluency in English REQUIRED (written and spoken)
  • (Preferred) 2+ years of experience in corporate housing, global mobility or relocation
  • Comfortable working in a fast-paced, sometimes less structured and entrepreneurial environment
  • Ability to work well under pressure and handle high-stress situations with calm and professionalism
  • Strong problem-solving skills and ability to think on your feet
  • Self-motivated, proactive and results-driven
  • Occasional weekend on-call rotation

Responsibilities

  • Manage incoming accommodation requests and present corporate clients and relocation management partners with personalised housing options through AltoVita's proprietary enterprise software
  • Reply to client’s enquiries related to housing options and offer thoughtful recommendations in a timely manner
  • Build a good relationship with the consultants from relocation management companies
  • Perform reporting on conversion figures and collaborate with the Client Development Team
  • Identify market gaps and collaborate with the Hospitality Growth team to ensure our offering is complete and competitive
  • Assist the Guest Experience team in managing incoming guest arrivals & coordinating check-in instructions
  • Get acquainted with AltoVita's proprietary technology and contribute to product development for hospitality operators across the region
  • Proactively contribute to the community building of hospitality operators & supply technology software (quarterly training sessions, content creation, events & conferences, in-person visits)
  • Assist in the optimisation process of AltoVita's Customer Success technology
  • Collaborate with the team to deliver competitive RFPs to clients.

FAQs

What is the main role of a Reservations Manager at AltoVita?

The main role of a Reservations Manager at AltoVita is to ensure a smooth and fast reservation process, driving client conversion rates through sourcing abilities, relationship-building, and cross-departmental collaboration.

What qualities are important for a Reservations Manager at AltoVita?

A successful Reservations Manager at AltoVita must be results-driven, target obsessed, and focused on reaching revenue goals to drive growth for the company. They must also have strong sourcing abilities and be skilled at building relationships.

Where does the Reservations Manager need to be based for this position?

The Reservations Manager must be based in NYC, NJ, or Connecticut for this position at AltoVita.

Award-winning enterprise software layered with a human-centric approach to power the corporate accommodations sector.

Hospitality & Travel
Industry
51-200
Employees
2018
Founded Year

Mission & Purpose

AltoVita delivers smart & sustainable corporate housing solutions to employees anywhere in the world. AltoVita’s unique offering sets us apart in the market, providing a network of 7 million+ verified and vetted properties are all duty of care compliant, backed by a four-tier quality control process; located in over 35.000 cities & 165 countries world-wide. With our award-winning enterprise software and human-centric approach, we deliver smart and sustainable solutions to global talent mobility & business travel managers worldwide. Our Client Development team plays a vital role as trusted advisors and partners to our clients. Embodying our consultative philosophy, this dedicated team proactively shares new market insights, analyzes data, and empowers our clients with the tools and knowledge to make informed decisions, ensuring our clients are always equipped to make the best choices for their corporate housing needs. AltoVita’s technology provides a cloud-based bridge between the highly fragmented property distribution system and multinational Global 2000 companies. A proprietary two-way API integration with a standardised sourcing process reduces the legacy, inefficient 48-to-72-hour bidding process down to a few minutes, saving valuable time and money. Corporate clients love the bespoke user interface seamlessly configured to their mobility policies, and employees enjoy a greater sense of choice and support in their relocation journey.