Reservations Manager, US (NY, NJ, CT)

AltoVita

2mo ago

Applications are closed

Job
Full-time
Junior & Mid Level
Customer Relations
New York City
Remote

Requirements

Revenue focus! A drive to close bookings and work towards targets for a very competitive commission plan
Strong Customer Service or Reservations and Customer Experience REQUIRED
Fluency in English REQUIRED (written and spoken)
(Preferred) 2+ years of experience in corporate housing, global mobility or relocation
Comfortable working in a fast-paced, sometimes less structured and entrepreneurial environment
Ability to work well under pressure and handle high-stress situations with calm and professionalism
Strong problem-solving skills and ability to think on your feet
Self-motivated, proactive and results-driven
Occasional weekend on-call rotation

Responsibilities

Manage incoming accommodation requests and present corporate clients and relocation management partners with personalised housing options through AltoVita's proprietary enterprise software
Reply to client’s enquiries related to housing options and offer thoughtful recommendations in a timely manner
Build a good relationship with the consultants from relocation management companies
Perform reporting on conversion figures and collaborate with the Client Development Team
Identify market gaps and collaborate with the Hospitality Growth team to ensure our offering is complete and competitive
Assist the Guest Experience team in managing incoming guest arrivals & coordinating check-in instructions
Get acquainted with AltoVita's proprietary technology and contribute to product development for hospitality operators across the region
Proactively contribute to the community building of hospitality operators & supply technology software (quarterly training sessions, content creation, events & conferences, in-person visits)
Assist in the optimisation process of AltoVita's Customer Success technology
Collaborate with the team to deliver competitive RFPs to clients.

FAQs

What is the main role of a Reservations Manager at AltoVita?

The main role of a Reservations Manager at AltoVita is to ensure a smooth and fast reservation process, driving client conversion rates through sourcing abilities, relationship-building, and cross-departmental collaboration.

What qualities are important for a Reservations Manager at AltoVita?

A successful Reservations Manager at AltoVita must be results-driven, target obsessed, and focused on reaching revenue goals to drive growth for the company. They must also have strong sourcing abilities and be skilled at building relationships.

Where does the Reservations Manager need to be based for this position?

The Reservations Manager must be based in NYC, NJ, or Connecticut for this position at AltoVita.

AltoVita

Award-winning enterprise software layered with a human-centric approach to power the corporate accommodations sector.

Travel & Leisure

Industry

51-200

Employees

2018

Founded Year

Mission & Purpose

AltoVita delivers smart & sustainable corporate housing solutions to employees anywhere in the world. AltoVita’s unique offering sets us apart in the market, providing a network of 7 million+ verified and vetted properties are all duty of care compliant, backed by a four-tier quality control process; located in over 35.000 cities & 165 countries world-wide. With our award-winning enterprise software and human-centric approach, we deliver smart and sustainable solutions to global talent mobility & business travel managers worldwide. Our Client Development team plays a vital role as trusted advisors and partners to our clients. Embodying our consultative philosophy, this dedicated team proactively shares new market insights, analyzes data, and empowers our clients with the tools and knowledge to make informed decisions, ensuring our clients are always equipped to make the best choices for their corporate housing needs. AltoVita’s technology provides a cloud-based bridge between the highly fragmented property distribution system and multinational Global 2000 companies. A proprietary two-way API integration with a standardised sourcing process reduces the legacy, inefficient 48-to-72-hour bidding process down to a few minutes, saving valuable time and money. Corporate clients love the bespoke user interface seamlessly configured to their mobility policies, and employees enjoy a greater sense of choice and support in their relocation journey.