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Reservations Sales Specialist

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Four Seasons Hotels and Resorts

21d ago

  • Job
    Full-time
    Mid Level
  • Customer Relations
    Sales & Business Development
  • Palm Beach
  • Quick Apply

AI generated summary

  • You must be fluent in English, have strong analytical and multitasking skills, excellent communication, and computer proficiency. A luxury hotel background and flexible availability are preferred.
  • You will handle reservation calls, manage inquiries via phone and chat, assist guests with bookings, resolve complaints, support team members, ensure safety protocols, and maintain a professional environment.

Requirements

  • Must be fluent in reading, writing and spoken English
  • Must be able to analyze guest situations and make suggestions that meets and exceeds the guest’s expectations of the hotel.
  • Ability to analyze, prioritizes, organize, multi-task and follow up with a strong sense of urgency.
  • Excellent interpersonal, typing and communication skills, as well as a positive attitude.
  • Strong working knowledge of computers including but not limited to Microsoft Office and Opera PMS.
  • Skills and ability to learn and master multiple software systems.
  • Luxury hotel Sales and/or Operations background preferred (minimum of 3 years) Proven sales conversion track record a plus.
  • Must be able to work all shifts including AM, PM, weekends and holidays.

Responsibilities

  • Capture sales from in-coming Reservation calls (Rooms, Spa, Dining, Watersports, etc.) and coordinate details of each booking following all reservation standards, processes, and procedures.
  • Receive and answer all Web, e-mail, WRO, Trust, Internal Sales & Executive Office, FIT and Wholesale ResCom, confirming and corresponding as needed.
  • Answer incoming PBX calls in an efficient and friendly manner, using guest names when possible and routing calls to proper extensions following proper transfer and hold procedures.
  • Manage Four Seasons chat, responding to requests in a timely manner and assisting in connecting guests with necessary departments.
  • Handles all guest inquiries and interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolves guest complaints in accordance with Four Seasons policy and keep supervisors informed of potential problems for corrective action.
  • Complete pre-arrival reservation detail process including but not limited to; confirming billing and non-guaranteed ResCom, dinner ResCom, spa ResCom and waitlisted ResCom.
  • Support Group Room Coordinator and Guest Recognition Specialist as needed.
  • Accepts and delivers wake up calls, messages, and faxes in a timely manner.
  • Handle all overflow HOTSOS calls for Housekeeping, Engineering, Guest Services, Front Desk, IRD, etc.
  • Comply with Four Seasons standards for sales and marketing, while working harmoniously and professionally with co-workers and planning committee.
  • Monitor and respond to hotel fire control panel and emergency safety situations in an efficient and professional manner. Respond according to the crisis management plan to any resort emergency or safety situation.

FAQs

What properties will the Reservations Sales Specialist be responsible for?

The Reservations Sales Specialist will be responsible for selling a cluster of South Florida Luxury Hotels, including Four Seasons Resort Palm Beach, Four Seasons Hotel and Residences at The Surf Club, and the new Four Seasons Hotel and Residences Fort Lauderdale.

What types of services will the Reservations Sales Specialist sell?

The Reservations Sales Specialist will sell rooms, suites, private residences, spa services, dining experiences, and other newly introduced revenue centers.

What are the language requirements for this position?

Candidates must be fluent in reading, writing, and speaking English.

How important is prior experience in luxury hotel sales or operations for this role?

A luxury hotel sales and/or operations background is preferred, with a minimum of 3 years of experience and a proven sales conversion track record considered a plus.

Are there opportunities for professional growth within this role?

Yes, Four Seasons offers excellent training and development opportunities for its employees, supporting your professional growth.

What is the expected work schedule for this position?

The Reservations Sales Specialist must be able to work all shifts, including AM, PM, weekends, and holidays.

What types of inquiries will the Reservations Sales Specialist handle?

The Reservations Sales Specialist will handle inquiries from reservation calls, emails, web requests, trust inquiries, internal sales, and more.

What kind of software proficiency is required for this role?

The candidate must have a strong working knowledge of computers, including Microsoft Office and Opera PMS, and the ability to learn and master multiple software systems.

Is there any travel required for this position?

Yes, the candidate must be able to travel and work on-site at any of the South Florida properties as required with notice.

What benefits are offered to employees in this role?

The role offers competitive salary and wages, a 401(k) retirement plan, complimentary accommodations at other Four Seasons hotels, complimentary dry cleaning for employee uniforms, complimentary employee meals, and more.

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Four Seasons Hotels and Resorts

Travel & Leisure
Industry
10,001+
Employees
1961
Founded Year

Mission & Purpose

Four Seasons opened its first hotel in 1961, and since that time has been dedicated to perfecting the travel experience through continual innovation and the highest standards of hospitality. Currently operating more than 120 hotels and resorts, and more than 50 residential properties in major city centers and resort destinations in 47 countries, and with more than 50 projects under planning or development., Four Seasons consistently ranks among the world's best hotels and most prestigious brands in reader polls, traveler reviews and industry awards.