FAQs
What is the main purpose of the Resident Satisfaction & Engagement Officer role?
The main purpose of the Resident Satisfaction & Engagement Officer role is to ensure excellent customer service to residents in various aspects such as tenancy services, responsive repairs, planned works, and estate management, while engaging residents to drive improvements across the organization.
What qualifications are required for this position?
The job description does not explicitly list qualifications; however, experience in customer service, community engagement, or housing services is likely beneficial for the role.
What is the work environment like at PCHA?
PCHA offers a collaborative and positive work environment where the team works hard but has fun while doing it. The organization values its staff as a key resource.
How does PCHA engage its residents?
PCHA engages its residents by acting as a critical link between them and the staff, encouraging resident participation in service improvements and ensuring their voices are heard in the decision-making process.
Will there be opportunities for training and development in this role?
While the job description does not specify, housing associations typically support professional development, so opportunities for training may be available to ensure staff are equipped to meet the needs of residents.
Is previous experience in housing associations essential for this role?
The job description does not state that previous experience is essential, but familiarity with housing services or community-based work would be beneficial.
What is PCHA's approach to resident satisfaction?
PCHA is committed to delivering services to the highest standard and actively seeks to engage residents to ensure satisfaction and improve community sustainability.
How many homes does PCHA manage?
PCHA manages 413 homes in the London boroughs of Bromley and Bexley.
What are the key responsibilities of the Resident Satisfaction & Engagement Officer?
Key responsibilities include providing excellent customer service, engaging residents in improvement processes, and working across tenancy services, repairs, planned works, and estate management.
Is the Resident Satisfaction & Engagement Officer role full-time or part-time?
The job description does not specify whether the role is full-time or part-time; applicants may inquire for further details.