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Resy Restaurant Success Manager - Los Angeles

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American Express

Oct 29

Applications are closed

  • Job
    Full-time
    Junior Level
  • Customer Relations
    Hospitality & Retail
  • Los Angeles

Requirements

  • Restaurant or Hospitality experience required
  • 2+ years in a customer-facing or -experience role
  • Excellent written and verbal communications
  • Exceptional organization and time-management are critical to this role
  • Proficiency with data analysis required
  • Experience with Salesforce, MS Office Suite, iOS, Looker, Tableau, Atlassian a huge plus

Responsibilities

  • Identify restaurant operator expectations, values, and desired outcomes, and create manageable success plans with the partner
  • Execute proactive and predictive account management
  • Be a restaurant-facing trusted advisor
  • Nurture advocacy with our restaurant partners and drive value-add opportunities to their business
  • Maintain deep product knowledge and use-cases, including familiarity with the product roadmap and release schedule
  • Identify and qualify engagement opportunities: up-sells, cross-sells, programming
  • Identify and overcome objections that reinforce a true partnership
  • Gain competency with identifying churn risk, facilitating de-escalations, and appropriately managing restaurant departures

FAQs

What is the role of a Restaurant Success Manager at Resy?

The Restaurant Success Manager (RSM) empowers and advises high-value restaurant partners to drive tangible business outcomes using our table management platform. They foster relationships, encourage product adoption, and leverage data insights to guide the restaurants' strategies.

Is prior experience in the restaurant or hospitality industry required?

Yes, restaurant or hospitality experience is required for this position.

What qualifications are needed for the Restaurant Success Manager role?

Candidates should have at least 2 years in a customer-facing role, excellent written and verbal communication skills, proficiency in data analysis, and familiarity with tools like Salesforce, MS Office Suite, and Looker.

Where is the position located?

This position is based in Los Angeles, CA, and candidates should reside in the area.

What is the salary range for this position?

The salary range is $60,000.00 to $110,000.00 annually, plus bonus and benefits.

Does American Express offer benefits to its employees?

Yes, American Express offers a comprehensive benefits package, including competitive salaries, bonus incentives, medical, dental, and vision insurance, retirement savings plans, and wellness support.

Are there opportunities for career development in this role?

Yes, there are various career development and training opportunities available for employees.

Is the Restaurant Success Manager role hybrid or fully remote?

This role is hybrid, requiring visits to the office at least three business days per week.

What kind of support does American Express provide for employee well-being?

American Express prioritizes physical, financial, and mental health through various programs, including free financial coaching, paid parental leave, and access to wellness centers.

Does the company sponsor work visas for this position?

No, employment eligibility to work with American Express in the U.S. is required, and the company will not pursue visa sponsorship for these positions.

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American Express

Finance
Industry
10,001+
Employees
1850
Founded Year

Mission & Purpose

At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly striving to uphold our powerful backing promise to our customers and each other every day. These beliefs have been our North Star for 170 years as our business transformed – from helping evacuate travelers during World Wars, to ensuring the safety of our customers’ funds during the Great Depression in the U.S., to creating the Shop Small® movement to help small businesses recover from the Financial Crisis, to providing aid to communities impacted by many natural disasters and so much more. For generations, the key to our success has been the determination and resilience of our American Express colleagues. Now, as a globally integrated payments company, we work together to provide customers with access to products, insights and world-class experiences that enrich lives and build business success. Join us and let’s lead the way together.

Culture & Values

  • We Back Our Customers

    Relationships are at the heart of our business. We strive to be essential to our customers by delivering exceptional products, services and experiences every day – and promise to have their backs in everything we do.

  • We Make It Great

    We deliver an unparalleled standard of excellence in everything we do, staying focused on the biggest opportunities to be meaningful to our customers. From our innovative products to our world-class customer service, our customers expect the best—and our teams are proud to deliver it.

  • We Do What’s Right

    Customers choose us because they trust our brand and people. We earn that trust by ensuring everything we do is reliable, consistent, and with the highest level of integrity.

  • We Respect People

    We trust and respect one another for who we are and what we contribute. We are accountable to one another and empower every voice through open, courageous dialogue so others feel heard.

  • We Embrace Diversity

    We see diversity of people and experiences as fuel for the creativity and innovation we need to be and deliver our best.

  • We Stand for Inclusion

    We all have biases. However, we do not tolerate bias that excludes or minimizes anyone – all people belong. We’re committed to ensuring that we have a welcoming and inclusive culture where everyone’s voice matters and where people of all races, ethnicities, genders, gender identities, sexual orientations, ages, religions, disabilities and viewpoints can thrive.

  • We Win As a Team

    We view each other as colleagues—part of the same team, striving to deliver the brand promise to our customers and each other every day. Individual performance is essential and valued, but never at the expense of the team.

  • We Support Our Communities

    We respect our communities and are committed to working together so they can thrive and make a meaningful difference in the world.

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