FAQs
What are the primary responsibilities of a Retail Advisor at Vodafone?
As a Retail Advisor, your primary responsibilities include achieving individual sales targets, completing associated administration accurately and promptly, delivering a first-class customer experience, keeping updated on new products and services, and taking ownership of customer queries to ensure they are resolved.
What skills are required for this position?
The required skills include a strong customer focus, flexibility in working hours, effective communication, self-motivation, being outgoing and energetic, and the ability to work both independently and as part of a team.
Is prior retail experience necessary for this role?
While previous retail experience can be beneficial, the most important qualities are a passion for customer service and the drive to meet sales targets.
What type of training is provided once hired?
Vodafone provides extensive training to all employees to help them progress in their careers, including access to the Vodafone University, which offers additional skills development.
Are there opportunities for career growth within Vodafone?
Yes, there are vast opportunities for career progression from a Retail Advisor to various roles across the business, including assistant manager and positions at head office.
What benefits can employees expect?
Employees can expect a competitive commission structure, learning and development opportunities, exclusive discounts for themselves, family, and friends on Vodafone products, and many more benefits.
Are there any specific values that Vodafone expects from its employees?
Yes, Vodafone expects its employees to embrace values such as being Customer Obsessed, Digital Vodafone, Ambitious & Competitive, and promoting One Company with Local Roots.
Does Vodafone have policies to support a diverse workplace?
Yes, Vodafone is committed to creating a progressive workplace that supports diversity, including being a proud supporter of the LGBTQ+ community and ensuring equal opportunities for all employees.
What is the work schedule like for this part-time role?
The work schedule requires flexibility in working hours, as it is dependent on the opening and closing times of the store.
How does Vodafone ensure a first-class customer experience?
Vodafone ensures a first-class customer experience by training employees to take ownership of customer issues, keeping them informed about product updates, and encouraging a customer-obsessed mindset among staff.