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Retail Advisor - Part Time (Oliver Plunkett St Cork)

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Vodafone

2mo ago

  • Job
    Full-time
    Entry & Junior Level
  • Customer Relations
    Sales & Business Development
  • Cork

AI generated summary

  • You must excel in customer ownership, be flexible with hours, communicate effectively, be self-motivated, energetic, and thrive both independently and in a team to achieve satisfaction.
  • You will achieve sales targets, complete administration tasks on time, provide excellent customer service, and resolve customer queries positively and efficiently. Stay updated on products and services.

Requirements

  • We are obsessed with our customers! You must have the ability to take ownership of your customer’s experience and issues to achieve a positive outcome
  • Flexibility on working hours due to the opening and closing times of our stores
  • You are a strong communicator with the ability to tailor your style depending on the audience
  • You are self-motivated, outgoing and energetic
  • You enjoy working on your own and as part of your wider team to achieve customer satisfaction and important metrics

Responsibilities

  • Achievement of individual sales targets set by the business on a weekly, monthly and quarterly basis
  • Ensure all administration associated with the role is completed correctly and within agreed timeframes
  • Ensure you consistently deliver a first class experience to all our customers. Keeping updated on new products and services to be able to advise our customers accordingly
  • Take ownership of your customer's queries or needs, dealing with them in a positive manner to ensure that all aspects are resolved and/or seen through to completion

FAQs

What are the primary responsibilities of a Retail Advisor at Vodafone?

As a Retail Advisor, your primary responsibilities include achieving individual sales targets, completing associated administration accurately and promptly, delivering a first-class customer experience, keeping updated on new products and services, and taking ownership of customer queries to ensure they are resolved.

What skills are required for this position?

The required skills include a strong customer focus, flexibility in working hours, effective communication, self-motivation, being outgoing and energetic, and the ability to work both independently and as part of a team.

Is prior retail experience necessary for this role?

While previous retail experience can be beneficial, the most important qualities are a passion for customer service and the drive to meet sales targets.

What type of training is provided once hired?

Vodafone provides extensive training to all employees to help them progress in their careers, including access to the Vodafone University, which offers additional skills development.

Are there opportunities for career growth within Vodafone?

Yes, there are vast opportunities for career progression from a Retail Advisor to various roles across the business, including assistant manager and positions at head office.

What benefits can employees expect?

Employees can expect a competitive commission structure, learning and development opportunities, exclusive discounts for themselves, family, and friends on Vodafone products, and many more benefits.

Are there any specific values that Vodafone expects from its employees?

Yes, Vodafone expects its employees to embrace values such as being Customer Obsessed, Digital Vodafone, Ambitious & Competitive, and promoting One Company with Local Roots.

Does Vodafone have policies to support a diverse workplace?

Yes, Vodafone is committed to creating a progressive workplace that supports diversity, including being a proud supporter of the LGBTQ+ community and ensuring equal opportunities for all employees.

What is the work schedule like for this part-time role?

The work schedule requires flexibility in working hours, as it is dependent on the opening and closing times of the store.

How does Vodafone ensure a first-class customer experience?

Vodafone ensures a first-class customer experience by training employees to take ownership of customer issues, keeping them informed about product updates, and encouraging a customer-obsessed mindset among staff.

Together We Can

Telecommunications
Industry
10,001+
Employees
1982
Founded Year

Mission & Purpose

At Vodafone, we are known for our technology, but the truth is, it is humanity that drives our business forward. With the global pandemic raising so many questions for tech brands, it has highlighted the leading role that we need to play. We believe that, when working together, humanity and technology can find the answers and create a better future for all. Working at Vodafone is all about helping people feel ready to benefit from new technology. We bring the future to even the most remote places, using technology to help families in disaster zones, showing young people that a phone is not just for fun and thinking about technology that doesn’t even exist yet. More than 35 years ago, we made the first-ever mobile phone call, we sent the first SMS in Britain and have been changing the lives of billions of people ever since. Now, we are using smartphones to fight cancer, big data for social good, and we aim to connect over 250 million people to our next generation networks by 2025. We are passionate about building a workplace where you can truly be yourself, share inspiration, embrace new opportunities, thrive and make a real difference to people and our planet. We are known for our technology, but it is humanity that drives us forward. What are you passionate about? #TogetherWeCan