Logo of Huzzle

Retail Assistant Manager

image

TUI

12d ago

  • Job
    Full-time
    Mid & Senior Level
  • Hospitality & Retail
  • £25.1K
  • Liverpool

Requirements

  • A proven passion for leading by example and delivering excellent customer service
  • A confident and fun motivator with the drive to exceed targets and overcome challenges
  • Skilled mentor to support your Line Manager with developing your team and retaining talent
  • Develop a fair and inclusive management style that understands our people are our most valuable asset
  • An organised individual who takes pride in their work and ownership of their development
  • Confident to balance accounts, comply with company policies and procedures and jointly responsible for managing every aspect of the store
  • Flexibility to work variable shift patterns each week which could include evenings & weekends in line with customer demand and shop opening times. Shift patterns are normally shared 4 weeks in advance

Responsibilities

  • Lead by example and role model company values to inspire your team whilst embracing change and rising to the challenges that this role brings
  • You will support your line manager with developing your team to be pro-active, investigate and resolve every question or complaint, however if things don’t go quite right, you’ll be confident to step in and take ownership
  • You’ll monitor and report on customer feedback and insight to support your Line Manager to spot trends and improve customer satisfaction and loyalty to grow our business
  • Your personality and experience will assist you to guide, coach and develop your team to collaboratively reach high performance and standards
  • Technology is evolving every day, so is TUI. By providing you with the best tools, you’ll build your knowledge to understand our customers and adapt your style to help answer questions from both customers and colleagues
  • Drive your team to exceed company sales and service objectives, in Retail we call it ‘Smashing your Targets’

To shape tomorrow's travel we need the brightest minds today.

Travel & Leisure
Industry
10,001+
Employees

Mission & Purpose

TUI Group is a multinational tourism and travel company based in Germany. They operate a diverse portfolio of travel brands, including tour operators, airlines, cruise lines, and hotels. TUI Group's core business involves offering a wide range of travel services, including package holidays, flights, accommodation, and other travel-related services. Their ultimate mission is to provide exceptional holiday experiences and make travel accessible and enjoyable for their customers. TUI Group's purpose is to create unforgettable moments, inspire exploration, and connect people through the joy of travel. They aim to be a trusted and reliable partner, offering quality and sustainable tourism experiences while contributing positively to the local communities and environments they operate in. TUI Group strives to be an innovative leader in the travel industry, continuously improving their services and embracing digital transformation to meet the evolving needs and preferences of travellers worldwide.

Culture & Values

  • Trusted

    Reliable, consistent quality

  • Unique

    Exclusive, designed around you

  • Inspiring

    Fresh, effortless

Benefits

  • Totally flexible ways of working

  • Pension scheme

  • Private Medical Cover

  • Health Insurance

  • Cycle to Work Scheme

  • Whole host of wellbeing focused activities as part of monthly Wellbeing Days