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Retail Betting Assistant

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Flutter Entertainment Plc

Yesterday

  • Job
    Full-time
    Entry Level
  • Customer Relations
    Hospitality & Retail
  • Dublin

AI generated summary

  • You must love engaging with customers, stay calm under pressure, embrace technology, exceed expectations, maintain shop standards, manage operations, and be proactive while promoting products.
  • You will manage shop operations, process customer bets, maintain shop presentation, adapt to various situations, and ensure compliance with Social Responsibility duties.

Requirements

  • - Love talking and getting to know our customers
  • - Stay calm under pressure
  • - Constantly look for ways to improve yourself and the shop
  • - Embrace technology
  • - Provide an epic customer journey
  • - Exceed customer's expectations
  • - Build effective relationships with customers
  • - Create a warm and positive environment
  • - Serve customers both in shop and over the telephone
  • - Cross sell retail and online products and services
  • - Clearly communicate answers to customer queries
  • - Inform customers about latest promotions
  • - Step up and guide operations in the absence of the Shop and Deputy Manager
  • - Responsible for all shop operations including opening/closing procedures and cash management procedures
  • - Take and process customer bets through multiple channels
  • - Keep and maintain shop presentation standards
  • - Adapt to different situations while staying customer obsessed
  • - Comply with Social Responsibility duties
  • - Be proactive, eager and focused on results
  • - Have the potential to achieve shop goals and targets
  • - Have a team player attitude and show leadership skills

Responsibilities

  • - Step up and guide operations in the absence of the Shop and Deputy Manager
  • - Responsible for all shop operations including opening/closing procedures and cash management procedures
  • - Taking and processing customer bets through our multiple channels available which include but are not limited to our betting terminals, telephone services and in shop transactions
  • - Keeping and maintaining shop presentation standards
  • - Ability to adapt to different situations while still staying completely customer obsessed
  • - Play by the rules by complying with Social Responsibility duties

FAQs

What is the starting salary for the Retail Betting Assistant position?

The starting salary is €13.05 per hour.

What skills are essential for a Retail Betting Assistant?

Essential skills include excellent customer service, the ability to stay calm under pressure, effective communication, and a willingness to embrace technology.

Do I need prior experience in the betting industry to apply?

No, prior experience is not required as training and knowledge will be provided; your attitude and eagerness to learn are what truly matter.

What are the primary responsibilities of a Retail Betting Assistant?

Responsibilities include serving customers, processing bets, guiding shop operations, maintaining shop standards, and ensuring compliance with social responsibility duties.

Are there opportunities for career progression within the company?

Yes, there are numerous opportunities for career progression, and the company encourages all employees to map their journey and reach their career goals.

How is employee performance rewarded?

Employees can benefit from an annual bonus, salary increases after 12 months, and additional premiums for overtime, Sundays, and bank holidays.

What health benefits are offered to employees?

Employees can receive maternity and paternity leave top-up, health insurance discounts, and access to counselling sessions and 24/7 EAP telephone support.

What kind of discounts can employees enjoy?

Employees can enjoy a 25% discount on Flutter shares, lifestyle and retail discounts, and live sports streamed in the shop while at work.

Is there a structured training program for new employees?

Yes, new employees will receive training through the Learning Academy, providing them with the tools needed to succeed in their role.

What is the work environment like for Retail Betting Assistants?

The work environment is engaging and dynamic, focusing on customer interaction, teamwork, and creating a positive atmosphere for both customers and staff.

Flutter Entertainment Plc

Entertainment & Media
Industry
10,001+
Employees
2019
Founded Year

Mission & Purpose

Flutter is a global sports betting, gaming and entertainment provider for over 18 million customers worldwide and the parent company of leading global consumer brands such as FanDuel, Sky Betting & Gaming, Paddy Power, PokerStars, Betfair, Sportsbet, Tombola, TVG, Adjarabet and Sisal. Our vision is to be the global leader in online sports betting and gaming by providing a vibrant and safe sports betting and gaming experience to our customers around the world.