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Retail Cashier and Customer Service II - Palo Alto

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IKEA

2mo ago

Applications are closed

  • Job
    Part-time
    Junior Level
  • Hospitality & Retail
  • Palo Alto

Requirements

  • 1 year sales or customer service experience preferred
  • High School Diploma or equivalent

Responsibilities

  • Creates a positive customer experience by ensuring accurate transactions and/or orders. Records information accurately so the resulting analysis can be used to make improvements to customers’ future shopping experience.
  • Meets customers' needs, solves problems independently, and recognizes when to escalate to a manager.
  • Builds loyalty by ensuring a positive customer journey during the IKEA shopping experience.
  • Builds emotional connections through meaningful and empathetic interactions with customers.
  • Provides customers with a simple and efficient handout experience when scheduled in Full Serve Hand Out (FSHO). Offers and sells services to customers during the handover process when needed.
  • Provides the customer with a simple and smooth returns and exchange experience, while collecting high quality data for follow-up when scheduled in returns.

FAQs

What does the Retail Cashier and Customer Service II position at IKEA entail?

The Retail Cashier and Customer Service II position at IKEA involves providing exceptional customer service, processing transactions at the cash register, handling customer inquiries and concerns, and ensuring the store maintains a clean and organized environment.

What qualities are you looking for in applicants for this position?

We are looking for individuals who are customer-focused, have excellent communication skills, are detail-oriented, able to work in a fast-paced environment, and have a positive attitude.

What are the typical responsibilities of a Retail Cashier and Customer Service II at IKEA?

Typical responsibilities include greeting customers, scanning and bagging merchandise, processing returns and exchanges, answering customer inquiries, restocking merchandise, and maintaining a clean workspace.

What are the opportunities for growth and development in this role?

At IKEA, we promote from within whenever possible, so there are opportunities for advancement for dedicated and motivated individuals. Additionally, we offer training and development programs to help employees enhance their skills and advance their careers.

What is the work environment like for a Retail Cashier and Customer Service II at IKEA?

The work environment is fast-paced, dynamic, and customer-focused. You will work as part of a team to provide excellent service to our customers and contribute to a positive shopping experience.

IKEA

The IKEA vision is to create a better everyday life for the many people

Retail & Consumer Goods
Industry
10,001+
Employees
1943
Founded Year

Mission & Purpose

The IKEA vision is to create a better everyday life for the many people. Our business idea is to offer well-designed, functional and affordable, high-quality home furnishing, produced with care for people and the environment. The IKEA Brand unites more than 200.000 co-workers and hundreds of companies with different owners all over the world. It’s one brand, but it reaches millions of hearts and homes. Our value chain is unique. It includes everything from product development, design, supply, manufacture and sales – and of course it begins and ends with our customers. The IKEA retail business is operated through a franchise system. Today, 12 different groups of companies market and sell the IKEA product range under franchise agreements with Inter IKEA Systems B.V. Any jobs published on this page are offered by different companies operating under the IKEA Trademark. IKEA was founded in Sweden in 1943.

Culture & Values

  • Togetherness

    Togetherness is at the heart of the IKEA culture. We are strongest when we trust each other, pull in the same direction and have fun together.

  • Caring for people and planet

    We want to be a force for positive change. We have the possibility to make a significant and lasting impact — today and for the generations to come.

  • Cost-consciousness

    As many people as possible should be able to afford a beautiful and functional home. We constantly challenge ourselves and others to make more from less without compromising on quality.

  • Simplicity

    A simple, straightforward and down-to-earth way of being is part of our Smålandic heritage. It is about being ourselves and staying close to reality. We are informal, pragmatic and see bureaucracy as our biggest enemy.

  • Renew and improve

    We are constantly looking for new and better ways forward. Whatever we are doing today, we can do better tomorrow. Finding solutions to almost impossible challenges is part of our success and a source of inspiration to move on to the next challenge.

  • Different with a meaning

    We are not like other companies and we don’t want to be. We like to question existing solutions, think in unconventional ways, experiment and dare to make mistakes - always for a good reason.

  • Give and take responsibility

    We believe in empowering people. Giving and taking responsibility are ways to grow and develop as individuals. Trusting each other, being positive and forward-looking inspires everyone to contribute to development.

  • Lead by example

    We see leadership as an action, not a position. We look for people’s values before competence and experience. People who ‘walk the talk’ and lead by example. It is about being our best self and bringing out the best in each other.