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Retail Crew

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Finisterre

15d ago

  • Job
    Full-time
    Entry & Junior Level
  • Customer Relations

AI generated summary

  • You share a passion for the sea and sustainability, enjoy engaging with others, are self-motivated, and have retail and customer service experience.
  • You will enhance customer experience, drive sales, maintain store operations, ensure visual standards, uphold security, foster team relationships, and support personal development.

Requirements

  • WHAT YOU’LL BRING TO FINISTERRE
  • You share our love of the sea and our brand values. You care about our planet and want to share your passion for protecting it with others.
  • You are a people person. You genuinely like talking to others, are outgoing and approachable. You bring a sense of fun, enthusiasm and passion to everything you do and work well on your own and as part of a team.
  • You are self-motivated. You are proactive and committed in your own personal development, education and training.
  • To be willing to take on new and ad hoc tasks when required.
  • Previous experience in a customer focused role.
  • A strong understanding of exceptional customer service.
  • Knowledge of retail operations.

Responsibilities

  • Customer Experience
  • Create an engaging customer relationship, through sharing genuine experience, personal interests and adventure.
  • To understand and communicate our POD within our product range authentically through own experience and technical knowledge.
  • Openness and honesty in all situations and to take appropriate actions where necessary to ensure a high standard of customer service.
  • Build a loyal customer base and positive relationships throughout the Finisterre community, champion your store as a community hub both within our own events and externally.
  • Commercial
  • Contribute to the commercial success of the store through delivering sale targets and KPI’s. Rising to the challenging targets, embracing change and walking through the door with a positive attitude.
  • Exceed customers’ expectations and maximise sales potential through our multi-channel offer effectively.
  • Contribute to the timely execution of all launches, promotions and campaigns in store.
  • Operations
  • Optimise conversion through ensuring that visual merchandising and presentation guidelines are followed at all times.
  • Maintaining high security through service, shop floor awareness and ensuring all security measures are adhered to.
  • Ensure all health and safety policies are adhered to at all times.
  • Maintain a high standard of housekeeping throughout the store and back of house.
  • Ensure that the shop floor is always fully stocked through effective use of our replenishment systems.
  • Contribute to the continuous improvement of operations, always seeking better more efficient practices and feeding back to store managers on potential changes.
  • People
  • Actively participate in the team by helping others and building positive relationships throughout the store.
  • Be responsible for own personal development and actively seek opportunities for improvement through internal and external sources.
  • Adhere to all current policy and procedure laid out by Finisterre.
  • Bring our values to life.

FAQs

What is the job title for this position?

The job title is Retail Crew.

Where is the new Finisterre store located?

The new Finisterre store is located in Poole.

What type of company is Finisterre?

Finisterre is a B Corp certified company that designs functional and sustainable products for outdoor enthusiasts.

What are the primary responsibilities of the Retail Crew?

The primary responsibilities include delivering exceptional customer experiences, contributing to sales targets, managing store operations, and fostering positive team relationships.

What qualifications or experience are required for this position?

You should have previous experience in a customer-focused role, a strong understanding of exceptional customer service, and knowledge of retail operations.

What kind of attitude and values are expected from candidates?

Candidates should embody the values of being Brave, Honest, and Driven and share a love for the ocean and a commitment to protecting the planet.

What is the hourly rate offered for this position?

The competitive hourly rate is £12.60.

Are there opportunities for personal development?

Yes, there are individual training and development plans, and employees are encouraged to seek opportunities for improvement through internal and external sources.

What benefits does Finisterre offer to its employees?

Benefits include a discretionary bonus scheme, pension, 25 days holiday plus bank holidays, product discounts, life assurance, wellbeing programs, and paid volunteering opportunities.

Is there a specific requirement regarding work authorization?

Yes, the successful candidate must have permission to work in the UK by the start of their employment.

How can I apply for this position?

You can submit your application as soon as possible since Finisterre will be interviewing candidates as applications come in.

Does Finisterre promote a diverse and inclusive work environment?

Yes, Finisterre is committed to building diverse and inclusive teams and encourages everyone to be themselves at work.

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Finisterre

Finisterre designs functional product for those that share a love of the sea.

Retail & Consumer Goods
Industry
201-500
Employees
2003
Founded Year

Mission & Purpose

It started in 2003 in a flat above a surf shop with an innovative fleece that was designed to keep out chill winds and warm up cold bodies. Since these early days, driven by those who have jumped on board, supported by our customers and suppliers, the brand and product has widened beyond these original beginnings. Yet from our cliff top workshop in St. Agnes, we stay true to our original design ethos of functionality and sustainability brought to life in an understated style and identity, always remaining committed to product, environment and people. The name of one of the most rugged headlands that bravely bears the full brunt of the North Atlantic gales, and a former shipping forecast area, Finisterre literally means end of the earth or land’s end. The place where land ends has intrigued man for centuries, fostering both a real and a romantic relationship with the sea; a relationship that runs deep in our narrative. Since day one we have taken a pioneering approach to making better and more sustainable product, challenging and innovating, seeking alternatives to what has gone before. We’re committed to making informed decisions about our impact on the environment and are constantly trying to push boundaries to make the best product we can. In our eyes this is gear that will be with you the longest; and the longer you have it, the more attached to it you become