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Job

Retail & Customer Service Assistant

đź’Ľ Graduate Job

Newcastle

AI generated summary

  • You must have excellent interpersonal skills, sales savvy, a focus on customer service, and be results-driven in luxury retail. Your soft skills should include being dynamic, empathetic, detail-oriented, and able to work well in a team.
  • You will provide exceptional customer service, build relationships, develop a regular clientele, achieve sales targets, embody Guerlain's values, contribute to team spirit, and maintain overall store harmony.

Graduate Job

Hospitality & Retail•Newcastle

Description

  • As an ambassador for our Maison, you embody and transmit Guerlain's values to your customers. Under the responsibility of the Account Manager and their Assistant Managers, you will ensure the development of your sales while guaranteeing the excellence of our customer service.


Requirements

  • You have an innate sense of customer service and excellent interpersonal skills and have a taste for challenges and sales.
  • Result orientation
  • Sense of service in a luxury environment
  • Ability to listen and advise
  • knowledge of a business management application
  • Soft skills:
  • Dynamic and empathetic
  • Exemplary (application of procedures, attitude, presentation, elocution)
  • Team spirit
  • Respect of confidentiality

Area of Responsibilities

Hospitality & Retail

Responsibilities

  • Customer service:
  • You put the relationship and the customer experience at the heart of all your actions and you commit to:
  • Provide your customers with a unique experience by creating a sincere bond: a warm welcome, building trust, mutual discovery, embodying the "Guerlain promise".
  • Develop a unique customer experience and irreproachable service: active listening to needs, adapted and personalized services and proposals, (make-up, skincare and perfume consultation) storytelling.
  • Develop a regular clientele and develop local and international clientele by using the different tools and means at your disposal: preparing and anticipating tomorrow's needs, inserting, phoning, animations.
  • Be part of the results of your store's customer satisfaction questionnaire and propose action plans.
  • Sales Development:
  • Apply the unique Guerlain selling method.
  • Ensure the achievement and follow-up of the objectives set both individually and collectively.
  • To be a committed and responsible actor within your team and our Maison:
  • To embody Guerlain's values.
  • Foster and develop team spirit.
  • Participate, animate and share during briefings.
  • Proactively contribute to the overall running and harmony of the counter, by respecting Retail Excellence and the sales procedures set by the Counter Management (checkout, point of sale management, merchandising, stock, etc.).
  • Respect the grooming (uniform, make-up, hairdressing, manicure).

Details

Work type

Part time

Work mode

office

Location

Newcastle