Retail & Customer Service Assistant

Christian Dior Couture

3mo ago

Applications are closed

Job
Part-time
Entry Level
Hospitality & Retail
Newcastle

Requirements

You have an innate sense of customer service and excellent interpersonal skills and have a taste for challenges and sales.
Result orientation
Sense of service in a luxury environment
Ability to listen and advise
knowledge of a business management application
Soft skills:
Dynamic and empathetic
Exemplary (application of procedures, attitude, presentation, elocution)
Team spirit
Respect of confidentiality

Responsibilities

Customer service:
You put the relationship and the customer experience at the heart of all your actions and you commit to:
Provide your customers with a unique experience by creating a sincere bond: a warm welcome, building trust, mutual discovery, embodying the "Guerlain promise".
Develop a unique customer experience and irreproachable service: active listening to needs, adapted and personalized services and proposals, (make-up, skincare and perfume consultation) storytelling.
Develop a regular clientele and develop local and international clientele by using the different tools and means at your disposal: preparing and anticipating tomorrow's needs, inserting, phoning, animations.
Be part of the results of your store's customer satisfaction questionnaire and propose action plans.
Sales Development:
Apply the unique Guerlain selling method.
Ensure the achievement and follow-up of the objectives set both individually and collectively.
To be a committed and responsible actor within your team and our Maison:
To embody Guerlain's values.
Foster and develop team spirit.
Participate, animate and share during briefings.
Proactively contribute to the overall running and harmony of the counter, by respecting Retail Excellence and the sales procedures set by the Counter Management (checkout, point of sale management, merchandising, stock, etc.).
Respect the grooming (uniform, make-up, hairdressing, manicure).

FAQs

What are the main responsibilities of a Retail & Customer Service Assistant at Guerlain?

The main responsibilities of a Retail & Customer Service Assistant at Guerlain include promoting and selling Guerlain products, providing excellent customer service, and embodying Guerlain's values to customers.

Who will the Retail & Customer Service Assistant report to?

The Retail & Customer Service Assistant will report to the Account Manager and their Assistant Managers.

How can a Retail & Customer Service Assistant ensure the excellence of customer service?

A Retail & Customer Service Assistant can ensure the excellence of customer service by providing personalized assistance to customers, answering their inquiries, and ensuring their satisfaction with Guerlain products.

What skills are important for a Retail & Customer Service Assistant at Guerlain?

Important skills for a Retail & Customer Service Assistant at Guerlain include strong communication skills, sales acumen, a passion for beauty products, and the ability to embody Guerlain's values.

How can a Retail & Customer Service Assistant contribute to the development of sales at Guerlain?

A Retail & Customer Service Assistant can contribute to the development of sales at Guerlain by actively promoting and selling Guerlain products, building relationships with customers, and providing exceptional customer service to encourage repeat business.

Christian Dior Couture

"Whatever you do,for work or play, do it with passion!" - Monsieur Christian Dior.

Fashion & Arts

Industry

5001-10,000

Employees

1947

Founded Year

Mission & Purpose

Christian Dior was the designer of dreams. In founding his House in 1947, marked by the revolution of the New Look, he metamorphosed his reveries into wonderful creations. His visionary spirit never ceased to make Clients all over the world feel more beautiful, an inspiration for his successors to this day. Christian Dior Couture, the House of Dreams, is recognized for its French heritage & vibrant culture sublimating its unique Savoir-faire and Creativity through empowering "metiers d’art”. Our Maison is a destination for sustainable growth & success where we shape the future of our Talents in a positive, authentic & generous environment. We bloom & deliver excellence with passion, determination, courage & optimism to offer meaningful & daring codes. Rich in exceptional heritage, with a community of more than 12000 talents, our House embodies Christian Dior’s “House of Talents” today more than ever.