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Retail Customer Service Assistant



15d ago

  • Job
    Entry Level
  • Hospitality & Retail
  • London
  • 12d left

AI generated summary

  • You have a passion for customer service, thrive in a collaborative team, and can adapt to a fast-paced retail environment. Training provided.
  • You will prioritize safety, serve customers efficiently, foster a positive environment, prepare food and drinks, handle deliveries, promote bp offers, and maintain cleanliness.


  • Individuals with a passion for customer service and who are energised by working together as a collaborative team within a fast-paced retail environment. We don’t expect all who apply to have previous retail experience, as you will be provided with online and on the job training to support you to develop the skills and capabilities you will need to perform your role at bp.


  • Making sure that safety of yourself, your colleagues, and the customer, in line with bp policies and procedures, is your top priority
  • Serving customers efficiently, ensuring their needs are met promptly and effectively
  • Fostering a positive and inclusive work environment, in line with bp beliefs
  • Preparing and serving food and drink items from our Wild Bean Café
  • Taking in deliveries, replenishing stock and stock management tasks
  • Being proactive with supporting bp’s offers, promotions and bp loyalty scheme
  • Carrying out cleaning duties in all aspects of the store, facilities, and forecourt

Application Process

  • To apply for a position at bp, you can log into the applicant portal on bpretailjobs.com and either create an account or log into one you have already created, and then apply for the roles you are interested in through the Apply button at the bottom of each page. All you will need to fill out is your personal details and attach an up-to-date CV and you will be able to submit your application.


What benefits are offered for retail customer service assistants at bp?

Retail customer service assistants at bp receive a 25% discount on in-store goods, paid holiday, flexible hours, access to the Retail Trust for online GP, financial, and wellbeing services, discounts with other businesses through Perks at Work, family leave, opportunities for career progression, competitive pay rates, access to wellbeing resources such as the Headspace app and Thrive portal, job security, pension scheme, and a share save scheme.

Is previous retail experience required for this role?

Previous retail experience is not required for the role of a retail customer service assistant at bp. Online and on-the-job training will be provided to support individuals in developing the necessary skills and capabilities for the role.

How can I apply for a position as a retail customer service assistant at bp?

To apply for a position at bp as a retail customer service assistant, you can log into the applicant portal on bpretailjobs.com, create an account or log into an existing one, and then apply for roles through the Apply button at the bottom of each page. You will need to fill out your personal details and attach an up-to-date CV to submit your application. Applicants aged 16 and above are welcome to apply.

Reimagining energy for people and our planet

Founded Year

Mission & Purpose

The world is changing fast and our industry is changing with it. The energy mix is shifting towards lower carbon sources, driven by technological advances and growing environmental concerns. In bp, we will help drive this transition - and our business will be transformed by it. We are continually looking for talented, committed and ambitious people to help us shape the face of energy for the future.


  • Health Insurance

  • Dental Insurance

  • Accidental Death & Dismemberment Insurance

  • Disability Insurance

  • Vision Insurance