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Retail Design Specialist (Birch Lane)

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Wayfair

20d ago

  • Job
    Full-time
    Mid Level
  • Hospitality & Retail
  • Naples

AI generated summary

  • You need 3+ years of sales experience in furniture or home goods, design knowledge, teamwork abilities, flexibility for schedule and travel, and physical stamina. It's a fast-paced environment where organization, communication, and self-motivation are key.
  • You will provide exceptional customer service, conduct design appointments, utilize sales analytics and design software tools, share product expertise, manage store operations, and engage in a dynamic work environment to drive profitability and brand success.

Requirements

  • 3+ years of sales experience (Interior design, furniture, or home goods experience preferred.)
  • Understanding of design principles including spatial planning, fabric selection, interior design styles, and trends.
  • Demonstrated ability to work within a team sales environment.
  • Strong organization, self-motivation, communication skills
  • Track record of thriving in a fast-paced and changing environment.
  • Ability to work a flexible schedule, including nights, weekends, and holidays.
  • Bachelor’s degree or college diploma equivalent preferred.
  • Willingness to travel for in-home consultations. If driving your personal vehicle, proof of the state required auto liability insurance or proof of financial responsibility & a state issued driver’s license may be required.
  • PHYSICAL REQUIREMENTS:
  • While performing the duties of this job, the employee is frequently required to stand, walk, talk, and hear. The employee frequently is required to handle or feel and reach with hands and arms. The employee is occasionally required to sit; regularly climb or balance; and frequently stoop, kneel, crouch, or crawl. The employee must regularly, frequently, or occasionally lift and/or move up to 50 lbs.
  • Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Responsibilities

  • Provide an authentic, friendly customer experience that exemplifies our commitment to relentless customer focus; Meet or exceed sales and other established KPIs.
  • Conduct in-store, in-home, and virtual design appointments.
  • Leverage your interior design and sales expertise in the home furnishings space to help our customers navigate through their design needs and purchases.
  • Utilize sales analytics and design software tools and applications to drive store profitability and growth in a way that supports the success of the overall brand (mood boards, space plans, 2D/3D room views)
  • Share your expertise in product, fabric, & finishes bringing awareness to style, performance, texture, and durability characteristics as well as market trends using digital and physical swatches to influence customer buying decisions.
  • Demonstrates ability to work independently, including excellent communication and time management skills with the ability to prioritize and handle multiple tasks and or customers at once.
  • Participate in operational store activities as needed: bringing new products to the floor, floor sets, replenishment, and substitutions.
  • Engage in a high-energy, focused, and dynamic work environment where there can be rapid changes in products, promotions, offerings, and operations
  • Model and ensure all policies and procedures are communicated effectively, maintained, and consistently followed.
  • Additional responsibilities as assigned.
  • Manage virtual, in-store, and in-home design appointments (including preparation of design deliverables, product curation, and follow up).

FAQs

What is the main responsibility of a Retail Design Specialist at Birch Lane?

The main responsibility of a Retail Design Specialist at Birch Lane is to inspire customers to embrace the Classic Style for Joyful Living by providing an authentic, friendly customer experience, conducting design appointments, leveraging interior design expertise, and driving store profitability while supporting the overall brand.

Retail & Consumer Goods
Industry
10,001+
Employees
2002
Founded Year

Mission & Purpose

Wayfair is the destination for all things home: helping everyone, anywhere create their feeling of home. From expert customer service to the development of tools that make the shopping process easier, to carry one of the widest and deepest selections of items for every space, style, and budget, Wayfair gives everyone the power to create spaces that are just right for them.