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Retail Floor Team Member - Kingston, ON (Part Time)

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Talize

11d ago

  • Job
    Full-time
    Junior Level
  • Customer Relations
    Hospitality & Retail

AI generated summary

  • You must have 1+ years in retail, strong communication and problem-solving skills, and the ability to lift 50lbs. Open availability and teamwork are essential. Dust and noise exposure is expected.
  • You will greet customers, handle transactions, provide product recommendations, maintain store appearance, ensure cleanliness, manage donations, and assist with sales and safety protocols.

Requirements

  • Experience
  • 1+ years of experience working in retail.
  • Previous work in a thrift retail environment is considered an asset.
  • Core Competencies
  • Sales Oriented- Engage with customers while utilizing in-depth knowledge of stock on hand to help assist with shopping needs.
  • Basic Math and Money Handling- Properly facilitate all register transactions.
  • Problem Solving- Troubleshoot customer issues or complaints with little to no assistance from management.
  • Communication Skills- Interactions with customers are enthusiastic, polite, professional, and informative.
  • Collaboration- Must work well independently and as part of a team.
  • Physical Requirements
  • Ability to stand and walk for the duration of shift.
  • Constant bending, reaching, and using hands for repetitive actions.
  • Lifting and carrying items up to 50lbs without assistance throughout shift.
  • Pushing and pulling merchandise containers on wheels weighing up to 500lbs.
  • Work Environment
  • Exposure to dust — all designated shift.
  • Exposure to periodic temperature fluctuations and noise levels.
  • Candidates required to have open availability.
  • Interaction with customers, clients, and the public at large.

Responsibilities

  • Responsibilities
  • Departmental Duties
  • Greet customers in a professional and enthusiastic manner.
  • Determine customer needs, offer recommendations of product on hand, and inform them of store promotions and events.
  • Answer customer inquiries and solve customer complaints in a timely manner.
  • Achieve store sales goals by providing sound customer experience.
  • Accurately handle all register transactions including exchanges, refunds, cancellations, tax exemption, etc.
  • Securely handle store funds.
  • Ensure that register areas and the retail floor are stocked at all time.
  • Promote a positive shopping experience by ensuring the store remains visually appealing through properly displaying merchandise.
  • Check fitting rooms and place unwanted merchandise to racks as defined by sorting standards.
  • Ensure that all store opening and closing duties are performed.
  • Health and Safety
  • Ensure that all register areas, the retail floor, fitting rooms and washrooms are kept in an organized and clean manner in accordance to company housekeeping standards.
  • Take precautionary measures and follow company guidelines against external and internal theft.
  • Maintain a safe workplace by identifying and properly removing any hazards and reporting hazards to management and the Joint Health and Safety Committee.
  • Immediately report employee or customer accidents to management.
  • Other Duties
  • Answer On-Site Donations door to receive donations from customers; assisting customers with moving/unloading product when necessary.
  • Effectively handle all incoming phone calls by providing required information or transferring calls.
  • Roll racks as needed from fitting room and processing department to retail floor.
  • Maintain professionalism while communicating with peers, managers, customers and while using the store intercom system.
  • Assist management with the preparation and execution of sale days.
  • Perform additional job-related duties as requested by management.

FAQs

What are the working hours for this part-time position?

The working hours for this part-time position may vary, but candidates are required to have open availability to accommodate the store's schedule.

Is previous retail experience necessary for this job?

Yes, at least 1 year of experience working in retail is required, and previous work in a thrift retail environment is considered an asset.

What are the physical requirements of the job?

Candidates must be able to stand and walk for the duration of the shift, lift and carry items up to 50lbs without assistance, and push and pull merchandise containers weighing up to 500lbs.

How can I apply for this position?

You can apply for the Retail Floor Team Member position by submitting your application through the Talize website or by following the instructions provided in the job posting.

What type of environment will I be working in?

You will be working in a retail environment which may include exposure to dust, periodic temperature fluctuations, and noise levels associated with a busy store.

Are there opportunities for advancement within the company?

While the job description does not explicitly mention advancement opportunities, Talize values employee contributions and encourages growth within the organization.

Will I receive training for this position?

Yes, new employees typically receive training to understand their roles and responsibilities, ensuring they are equipped to deliver excellent customer service.

How do I handle customer complaints as a team member?

You are expected to answer customer inquiries and solve complaints in a timely manner while providing enthusiastic and professional service.

Is Talize an inclusive employer?

Yes, Talize is committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected, and supported.

What should I do if I require an accommodation during the interview process?

If you require any type of accommodation, please inform the recruitment team when contacted for an interview, and they will work with you to meet your needs.

Talize

Fashion and Lifestyle with Conscience

Retail & Consumer Goods
Industry
501-1000
Employees
2005
Founded Year

Mission & Purpose

Talize is a proudly Canadian owned and operated for-profit retail chain that is a leader in the secondhand clothing industry. Each store offers a first in class shopping experience and has been providing its customers with unique items at great prices over the years. At Talize, we are dedicated to helping the planet by extending the life of gently used goods, and through our efforts, we hope to inspire shoppers to lead more eco-friendly lives. We offer a wide variety of goods, from designer fashions and everyday brands, to home goods, books and toys—giving you one-of-a-kind finds and impressive savings every time!

Culture & Values

  • Result Driven

    We achieve our goals and celebrate success

  • Collaborative Teamwork

    We succeed when we work together

  • Do the right thing

    For the customer, For your teammate, For a sustainable future