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Retail Manager

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Specsavers

8d ago

  • Job
    Full-time
    Junior, Mid & Senior Level
  • Hospitality & Retail
    People, HR & Administration

AI generated summary

  • You must communicate effectively, listen well, adapt to change, and be motivated by targets. Experience in fast-paced retail, teamwork, delegation, and a passion for customer service is essential.
  • You will lead customer service, manage staff performance, ensure store presentation, resolve customer issues, drive efficiencies, and support team development.

Requirements

  • - Able to effectively communicate with people at all levels ensuring that your style is altered to fit the situation
  • - Excellent listening and communication skills and able to influence at all levels
  • - Adaptable and open to change
  • - Driven and motivated to achieve targets
  • - Experience of working in a fast-paced retail environment
  • - Passionate about providing excellent customer service
  • - Able to work effectively as part of a team and delivers effective feedback where appropriate
  • - Comfortable in effectively delegating responsibilities and tasks to other team members
  • - Is happy to receive feedback and takes steps to develop and improve.

Responsibilities

  • Lead by example providing first class customer service to customers
  • Be a role model for excellent management within your store so that every member of staff feels valued, so they give their best, enjoy their job and contribute to running a superb store
  • Be proactive in making sure the store is always looking its best and is presented to the highest standards. Have an eye for detail.
  • Act as an escalation point for the team to resolve any customer concerns
  • Help to drive and set store KIP’s – challenging poor performance in the team positively and confidently and equally rewarding great performance in the team
  • Provide support with regular 1-2-1’s, performance reviews, setting goals and development opportunities for all team members.
  • Champion a continuous improvement mindset, looking for commercial improvements to improve business standards and customer service
  • Drive efficiencies and profitability in store operations through, but not exclusive to, cash, stock and lab management
  • Ensure you maintain a commitment to continually develop yourself to strengthen your performance and leadership in an ever-changing business

FAQs

What is the salary for the Retail Manager position?

The salary for the Retail Manager position is up to £30,000 per annum.

What are the working hours for this role?

The working hours for this role are 38.75 hours a week, with weekend working being essential.

Is previous optics experience required for this role?

No, previous optics experience is not required as full optics training will be provided.

What benefits are offered with this position?

Benefits include paid parking, bonus potential, free glasses, discounts on hearcare, an extra day off for your birthday, and discounts on high-street retailers.

What opportunities for development are available?

There are opportunities for further progression and development within the company, including thorough and continued training.

What is the main responsibility of the Retail Manager?

The main responsibility of the Retail Manager is to support the store directors and team in the effective running of the store, including supervising, coaching and motivating staff.

How can I apply for this position?

If you are interested, please click "Apply" as this vacancy will close once all available places have been filled.

Are there specific skills required for this role?

Yes, essential skills include effective communication, excellent listening skills, adaptability to change, motivation to achieve targets, and experience in a fast-paced retail environment.

Is customer service a key focus in this role?

Yes, providing excellent customer service is a key focus for the Retail Manager role.

Will I have support in team management?

Yes, you will be expected to provide support with regular 1-2-1s, performance reviews, setting goals, and development opportunities for team members.

Specsavers

Retail & Consumer Goods
Industry
1001-5000
Employees
1984
Founded Year

Mission & Purpose

Specsavers is a company that operates a chain of optical and hearing care stores. Their ultimate goal is to provide accessible and high-quality eye and hearing care services to individuals and communities. Specsavers' purpose revolves around delivering professional and affordable optical and audiology solutions, enabling people to access essential eye and hearing care, maintain their sensory health, and enhance their overall quality of life. Through their services and extensive network of stores, they aim to promote eye and ear health awareness, offer expert advice and products, and contribute to the well-being of their customers.