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Retail Operations Lead

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lululemon

Oct 22

Applications are closed

  • Job
    Full-time
    Mid Level
  • Vancouver

Requirements

  • Location: Vancouver
  • Exceptional written and verbal communication skills as well as facilitation and presentation skills
  • Deep understanding and experience in retail – 3+ years of industry experience with strong leadership experience
  • Ability to deconstruct and restructure complex issues, drawing out meaningful business insights by synthesizing information from multiple sources
  • Ability to think strategically and execute tactically with meticulous attention to detail in a fast-paced environment
  • Ability to work in ambiguous situations and driving alignment in a dynamic environment
  • Project management experience an asset
  • Undergraduate degree, preferred
  • Acknowledge the presence of choice in every moment and take personal responsibility for your life.
  • Possess an entrepreneurial spirit and continuously innovate to achieve great results.
  • Communicate with honesty and kindness and create the space for others to do the same.
  • Lead with courage, knowing the possibility of greatness is bigger than the fear of failure.
  • Foster connection by putting people first and building trusting relationships.
  • Integrate fun and joy as a way of being and working, aka doesn’t take yourself too seriously.
  • Authorization to work in Canada is required for this role.

Responsibilities

  • Responsible for the delivery, implementation and evolution of product operations and product initiatives in North America retail stores
  • Identify, solve and coach on operational product gaps in store operations to drive consistent store product execution
  • Responsible for the continuous improvement and/or creation of store processes: gathering feedback, cross-functional partner enrollment and alignment, decision-making, change management, writing communications, creation of job aids (i.e., guides, resources, etc.), and follow-up methods (i.e., quizzes and surveys).
  • Identify and deliver on Retail Operations priorities to drive solutions providing options and impacts to key stakeholders driving decision making while mitigating store-facing risk
  • Develop and/or utilize an organized system for each project that can be easily referenced and used in the future
  • Lead and participate in cross-functional working groups to build retail business requirements with enrollment, clear communication and strong project management skills.
  • Ability to successfully facilitate content as needed to ensure all partners are clear on objectives and deliver on time.
  • Escalate and drive the solution of in the moment/urgent operational issues that impact stores
  • Identify gaps and areas to elevate the business and bring the right department partners together to create sustainable processes and impactful solutions
  • Engage with North America retail leaders and stores for implementations and updates from the Store Support Center departments
  • Delivering additional projects, duties, and assignment as required and/or requested by their leader

FAQs

What is the primary responsibility of the Retail Operations Lead?

The primary responsibility of the Retail Operations Lead is to deliver, implement, and evolve product operations and initiatives in North America retail stores to ensure a consistent and high-quality guest experience.

What are the qualifications required for this role?

The role requires exceptional written and verbal communication skills, 3+ years of retail industry experience with strong leadership experience, the ability to synthesize complex information, and project management experience is preferred. An undergraduate degree is also preferred.

Where is this position located?

This position is located in Vancouver.

What are the essential qualities we seek in a candidate?

We seek candidates who acknowledge personal responsibility, possess an entrepreneurial spirit, communicate with honesty and kindness, lead with courage, foster connection, and integrate fun and joy into their work.

What benefits does lululemon offer to employees in this role?

Benefits include extended health and dental benefits, mental health plans, paid time off, savings and retirement plan matching, a generous employee discount, fitness and yoga classes, parenthood top-up, and a catalog of development course offerings, among others.

What is the salary range for the Retail Operations Lead position?

The typical hiring range for this position is from $81,500 to $107,000 CAD annually, depending on market location and job-related knowledge, skills, experience, and internal equity.

What type of work arrangement is offered for this position?

This role is classified as hybrid, requiring in-person collaboration with work performed onsite at least 3 days per week, while allowing flexibility for remote work.

Are there any specific requirements for working in this role?

Yes, authorization to work in Canada is required for this role.

How does lululemon support career development for its employees?

lululemon supports career development through various initiatives such as mentorship programs, leadership series, and a wide array of development course offerings.

Is project management experience necessary for this role?

While project management experience is not mandatory, it is considered an asset for the Retail Operations Lead position.

Retail & Consumer Goods
Industry
10,001+
Employees

Mission & Purpose

lululemon athletica inc. (NASDAQ:LULU) is a healthy lifestyle inspired athletic apparel company for yoga, running, training, and most other sweaty pursuits, creating transformational products and experiences which enable people to live a life they love. Setting the bar in technical fabrics and functional designs, lululemon works with yogis and athletes in local communities for continuous research and product feedback. https://corporate.lululemon.com/careers

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