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Retail Operations - Reliance Brands Limited

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Reliance Retail

1mo ago

  • Job
    Full-time
    Expert Level
  • Customer Relations
  • Mumbai

AI generated summary

  • You need 12 years in luxury retail, 5 years in retail operations, leadership skills, MBA from a reputed B-School, strong business acumen, and excellent communication abilities.
  • You will drive sales, oversee operational KPIs, optimize profitability, manage P&L, coach store managers, and ensure compliance across stores while developing talent for managerial roles.

Requirements

  • Minimum 12 years of experience in premium\luxury segment
  • Ability to manage and develop a positive and productive Store teams
  • Exceptional leadership skills with the ability to drive and motivate performance through effective coaching skills.
  • Demonstrate strong business understanding with flair for fashion retailing
  • Exceptional communicator and good at interpersonal skills
  • MBA from a reputed B-School
  • 5 years of experience in similar role for Business manager /Retail Operations function
  • Preferred Industries Organized Fashion Retailers/Ecommerce companies

Responsibilities

  • To ensure the delivery of operational KPIs and sales & profitability plan across stores.
  • Drive sales and profitability across the chain by developing a store specific music sheet and executing the same through the store team.
  • Formulate retail operating plan with budgetary controls
  • Ensure standardization across stores and brand essence
  • To identify underperforming stores and develop a business plan to address and manage issues effectively
  • Drive various R&R programs for the store design, develop, validate and change
  • Effectively manage and review P&L of all the stores to optimize store profitability and standards
  • To ensure that all stores adhere to compliance requirements in all areas of operational activity, brand standards, company policies and procedures
  • Monitor, review and ensure all KPIs of the store manager are met on on-going basis
  • Optimize hiring of manpower in line with the business plan and stores roll out.
  • Coach store managers to seek and continuously develop knowledge of competitor activity and local market conditions on enhancing store profitability.
  • Mentor store managers/FCs on driving high profitability and standards - with special focus on the non or low performing stores.
  • Facilitate knowledge sharing and a best practices (internal and external) get replicated across stores.
  • Create talent pipeline for managerial roles in stores.

FAQs

What are the primary responsibilities of the Retail Operations role at Reliance Brands Limited?

The primary responsibilities include ensuring operational KPIs and sales & profitability plans are met across stores, driving sales through store-specific strategies, managing P&L for all stores, developing underperforming stores, and ensuring compliance with company policies and standards.

What skills are essential for success in this position?

Essential skills include inventory management, customer service management, retail operations, strategic planning, data analysis, leadership, problem-solving, and sales proficiency.

What is the minimum experience required for this role?

A minimum of 12 years of experience in the premium/luxury segment is required.

What is the educational qualification needed for this position?

An MBA from a reputed B-School is required for this position.

What specific industries are preferred for candidates applying for this role?

Candidates with experience in organized fashion retailers or e-commerce companies are preferred.

Will there be opportunities for employee development within this role?

Yes, the role includes optimizing manpower hiring, mentoring store managers, and facilitating knowledge sharing to develop a talent pipeline for managerial roles.

How do you measure success in this role?

Success is measured by the delivery of operational KPIs, achievement of sales and profitability plans, effective management of P&L, compliance with brand standards, and the development of store teams.

Is experience in coaching and leadership a requirement?

Yes, exceptional leadership skills and the ability to coach and motivate store teams are critical for success in this role.

What type of work environment can I expect in this position?

The work environment will be dynamic and retail-focused, requiring close collaboration with store teams and a strong focus on achieving sales and operational targets.

How often will I be expected to travel for this role?

The role may require travel to various store locations for oversight and meetings, though specific travel requirements may vary based on business needs.

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Reliance Retail

2006

Retail & Consumer Goods
Industry
10,001+
Employees

Mission & Purpose

Reliance Retail is a leading retail company in India, focused on providing a diverse range of products and services across various sectors, including grocery, electronics, apparel, and more. Their ultimate mission is to enhance the shopping experience for customers by offering quality products at competitive prices, while also fostering economic growth and job creation. Reliance Retail aims to serve the evolving needs of consumers through innovative retail formats and technologies, ultimately striving to become the preferred shopping destination for millions of customers across the country.