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Retail Sales Associate

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Gap Inc.

11d ago

  • Job
    Full-time
    Entry Level
  • Customer Relations
    Sales & Business Development
  • Santa Cruz

AI generated summary

  • You need strong communication skills, problem-solving abilities, customer service focus, tech proficiency, and a willingness to learn and adapt through training and feedback.
  • You will assist customers, locate merchandise, offer styling advice, promote loyalty programs, support various store processes, and respond courteously to requests for a premium experience.

Requirements

  • Good communicator with the ability to utilize technology effectively and engage with customers and your team to meet goals
  • Problem solver with a focus on continuous improvement, who is always learning, open to feedback and takes action as required
  • Able to handle customer interactions and potential issues/concerns courteously and professionally
  • Use basic information-gathering skills to solve problems
  • Ability to learn procedural knowledge acquired through on-the-job training

Responsibilities

  • All associates are expected to become experts of the brand's selling behaviors, leveraging these behaviors with every customer who walks through our doors and allowing us to provide a premium customer experience.
  • Acknowledge and assist customers; locate merchandise efficiently using various methods; answer questions quickly and accurately
  • Offer style and outfit suggestions to the customer, utilizing mannequins and displays for inspiration
  • Promote loyalty by educating customers about our loyalty programs
  • Leverage omni channel offerings to deliver a frictionless customer experience
  • Support sales floor, fitting room, check out, and back of house processes, as required
  • Courteous and responsive to internal/external request
  • Exchange and verifies job related information to provide support

FAQs

What is the job title for this position?

The job title for this position is Retail Sales Associate.

What does Gap value in its employees?

Gap values employees who are committed to the brand's legacy while also focused on the future, fostering a positive impact in the world.

What responsibilities does a Retail Sales Associate have?

A Retail Sales Associate engages customers by providing excellent service, educating them about merchandise, supporting operational processes, and building brand loyalty.

What kind of customer engagement is expected from associates?

Associates are expected to acknowledge and assist customers, provide style suggestions, educate on loyalty programs, and ensure a frictionless shopping experience.

What skills are necessary for this position?

Necessary skills include strong communication, problem-solving, ability to engage with customers, and willingness to learn through on-the-job training.

What kind of benefits does Gap offer employees?

Gap offers a 50% merchandise discount, competitive Paid Time Off, volunteer hours, extensive 401(k) plan with matching, employee stock purchase plan, and medical, dental, vision, and life insurance.

What is the hourly pay range for this position?

The hourly pay range for this position is $16.50 - $17.50 USD.

Is Gap committed to diversity and inclusion?

Yes, Gap is committed to fostering a diverse and inclusive environment and has received recognition for its efforts in equality and diversity.

Are workers allowed to volunteer during work hours?

Yes, employees can take up to five "on the clock" hours each month to volunteer at a charity of their choice.

Is training provided for this position?

Yes, training is provided to acquire necessary procedural knowledge for the job.

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Gap Inc.

Retail & Consumer Goods
Industry
10,001+
Employees
1969
Founded Year

Mission & Purpose

Our brands bridge the gaps we see in the world. Old Navy democratizes style to ensure everyone has access to quality fashion at every price point. Athleta unleashes the potential of every woman, regardless of body size, age or ethnicity. Banana Republic believes in sustainable luxury for all. And Gap inspires the world to bring individuality to modern, responsibly made essentials. This simple idea—that we all deserve to belong, and on our own terms—is core to who we are as a company and how we make decisions. Our team is made up of thousands of people across the globe who take risks, think big, and do good for our customers, communities, and the planet. Join our team.