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Retail Sales Associate - Downtown Crossing


Gap Inc.

1mo ago

  • Job
    Entry Level
  • Hospitality & Retail
  • Boston

AI generated summary

  • You must be a strong communicator who can engage with customers and team, problem solve efficiently, handle customer interactions professionally, and learn procedural knowledge quickly through on-the-job training.
  • You will provide premium customer experiences, offer style suggestions, promote loyalty programs, and support various retail processes while showcasing the brand's selling behaviors at a downtown retail location.


  • Good communicator with the ability to utilize technology effectively and engage with customers and your team to meet goals
  • Problem solver with a focus on continuous improvement, who is always learning, open to feedback and takes action as required
  • Able to handle customer interactions and potential issues/concerns courteously and professionally
  • Use basic information-gathering skills to solve problems
  • Ability to learn procedural knowledge acquired through on- the-job training


  • All associates are expected to become experts of the brand's selling behaviors, leveraging these behaviors with every customer who walks through our doors and allowing us to provide a premium customer experience.
  • Acknowledge and assist customers; locate merchandise efficiently using various methods; answer questions quickly and accurately
  • Offer style and outfit suggestions to the customer, utilizing mannequins and displays for inspiration
  • Promote loyalty by educating customers about our loyalty programs
  • Leverage omni channel offerings to deliver a frictionless customer experience
  • Support sales floor, fitting room, check out, and back of house processes, as required
  • Courteous and responsive to internal/external request
  • Exchange and verifies job related information to provide support


What will my role be as a Retail Sales Associate in Downtown Crossing?

As a Retail Sales Associate in Downtown Crossing, your role will involve engaging with customers, providing excellent customer service, educating customers on our products, informing them about promotions and events, and executing operational processes efficiently.

What is the goal of this position as a Retail Sales Associate in Downtown Crossing?

The goal of this position is to bring our brand to life for customers, build brand loyalty, deliver productivity, and provide an exceptional shopping experience for our customers.

What skills are important for this Retail Sales Associate position in Downtown Crossing?

Important skills for this position include excellent customer service, product knowledge, the ability to educate and inspire customers, and efficiency in executing operational processes.

How can I build brand loyalty as a Retail Sales Associate in Downtown Crossing?

You can build brand loyalty by engaging with customers, providing excellent customer service, educating them about our products, and creating a positive shopping experience that reflects our brand values.

What should I do if a customer has questions about store promotions or events?

If a customer has questions about store promotions or events, you should be prepared to provide them with information and details about current promotions and events happening at the store.

Retail & Consumer Goods
Founded Year

Mission & Purpose

Our brands bridge the gaps we see in the world. Old Navy democratizes style to ensure everyone has access to quality fashion at every price point. Athleta unleashes the potential of every woman, regardless of body size, age or ethnicity. Banana Republic believes in sustainable luxury for all. And Gap inspires the world to bring individuality to modern, responsibly made essentials. This simple idea—that we all deserve to belong, and on our own terms—is core to who we are as a company and how we make decisions. Our team is made up of thousands of people across the globe who take risks, think big, and do good for our customers, communities, and the planet. Join our team.