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Retail Sales Associate (Early Morning) - Downtown Crossing

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Gap Inc.

26d ago

  • Job
    Part-time
    Entry Level / Graduate
  • Hospitality & Retail
  • Boston

AI generated summary

  • You must be a tech-savvy problem solver, eager to learn and improve. Handle customer interactions with professionalism, using basic information-gathering skills to solve problems. Be open to feedback and take action as needed through on-the-job training.
  • You will provide premium customer experiences by assisting with merchandise, offering style suggestions, promoting loyalty programs, and supporting various store processes. Courteously respond to requests and ensure a seamless customer experience.

Requirements

  • Good communicator with the ability to utilize technology effectively and engage with customers and your team to meet goals
  • Problem solver with a focus on continuous improvement, who is always learning, open to feedback and takes action as required
  • Able to handle customer interactions and potential issues/concerns courteously and professionally
  • Use basic information-gathering skills to solve problems
  • Ability to learn procedural knowledge acquired through on- the-job training

Responsibilities

  • All associates are expected to become experts of the brand's selling behaviors, leveraging these behaviors with every customer who walks through our doors and allowing us to provide a premium customer experience.
  • Acknowledge and assist customers; locate merchandise efficiently using various methods; answer questions quickly and accurately
  • Offer style and outfit suggestions to the customer, utilizing mannequins and displays for inspiration
  • Promote loyalty by educating customers about our loyalty programs
  • Leverage omni channel offerings to deliver a frictionless customer experience
  • Support sales floor, fitting room, check out, and back of house processes, as required
  • Courteous and responsive to internal/external request
  • Exchange and verifies job related information to provide support

FAQs

What are the main duties of a Retail Sales Associate at Downtown Crossing?

The main duties include engaging with customers, providing excellent customer service, educating customers about products, informing them about promotions and events, and executing operational processes effectively. The goal is to bring the brand to life for customers and build loyalty while maintaining productivity.

Retail & Consumer Goods
Industry
10,001+
Employees
1969
Founded Year

Mission & Purpose

Our brands bridge the gaps we see in the world. Old Navy democratizes style to ensure everyone has access to quality fashion at every price point. Athleta unleashes the potential of every woman, regardless of body size, age or ethnicity. Banana Republic believes in sustainable luxury for all. And Gap inspires the world to bring individuality to modern, responsibly made essentials. This simple idea—that we all deserve to belong, and on our own terms—is core to who we are as a company and how we make decisions. Our team is made up of thousands of people across the globe who take risks, think big, and do good for our customers, communities, and the planet. Join our team.