Retail Sales Associate - Fair Oaks Mall

Lovisa Pty Ltd

30d ago

Job
Full-time
Entry & Junior Level
Customer Relations
Fairfax

AI generated summary

You must provide excellent customer service, resolve complaints, understand sales targets, assist with merchandising, maintain store cleanliness, and comply with policies and procedures.
You will enhance customer experiences, manage complaints, maintain store cleanliness, track sales, assist with ear piercing, and ensure all products are merchandised and organized per standards.

Requirements

Provide exceptional experiences to every customer using the Sell with Style steps
Professionally resolve all customer complaints, ensure the customer leaves happy on every occasion by listening, understanding the situation and finding a resolution
Share product knowledge for the current add on when styling customers
Complete customer bag checks when required
Have a clear understanding of store’s targets set daily, weekly and monthly and how the store is tracking on a daily basis
Assist in the overall achievement of store sales and performance indicators
Track sales hourly using the store diary
Continuously improve on all company KPI's
Utilize all tools within store diary to achieve KPI benchmarks
Have a clear understanding of the proper use of the mechanical stud and clasp ear device
Provide safe and sanitary ear piercing to customers
Recognize the tasks and procedures in place for a potential exposure to blood borne pathogens
Merchandising – to assist in merchandising and housekeeping
Execute all floor updates, range updates and promotions exactly as per planogram
Sale set ups completed as per sale guidelines
Signage needs to be correct and up to date as per guide in the Lowdown and on planogram
Ensure ‘time to shine’ (morning cleaning) and ‘recovery ‘(end of day merchandising) is completed daily
Ensure your store is clean and tidy for customers at all times- order cleaning products as required
Log all maintenance issues through the ‘Service Desk’ within 24 hours (excluding Maintenance and Marketing)
Keep the backroom clean and tidy - No stock in backroom
Conduct regular store walks to ensure there are no safety issues in store (broken mirrors, broken ladder etc.)
Ensure the stock is processed according to company standards (IBT’s etc.)
Product must be replenished into ranges once deliveries are received within 24 hours
Complete stock audits daily/weekly by end of day Friday
Refill product from cupboards every day
Excess must be organized to Lovisa standards. Each style bagged separately, and each product group bagged separately within each range. Any styles that may tangle need to be individually bagged
Product may be considered as broken/faulty – ensure all product is repaired immediately and put back onto the floor
All product that is non-repairable must be scanned out the same day found
Complete visual merchandising and store promotional directives, including product placement, fullness, appropriate pricing and Point of Sale material
Ensure you’re presented as per current Lovisa Style Guide
Wear the team piece on every shift
Conduct yourself in a professional manner at all times
LOLA – to ensure that you read, understand and action all points in the Lowdown and any ‘Lovisa Communication’ notifications
Store – to ensure that open lines of communication are maintained, and the Store Diary is utilized daily
Email and Phone Calls – Respond to any phone calls within 24 hours and any emails within 48 hours
To comply with all aspects of the Lovisa Employee Manual
To comply with all aspects of the Lovisa Security Manual
Be up to date with all policies and procedures
Security – maintain security awareness according to Lovisa policy
Use daily cash up sheets to ensure cash register balances at all times
Be coachable in all aspects, flexible and proactive in style
Start / Finish Times – As per roster within retail hours
Any hours worked outside your rostered times must be with the expressed agreement of your Regional Manager
Other duties and special projects within skill and competency level as required

Responsibilities

Provide exceptional experiences to every customer using the Sell with Style steps
Professionally resolve all customer complaints, ensure the customer leaves happy on every occasion by listening, understanding the situation and finding a resolution.
Share product knowledge for the current add on when styling customers
Complete customer bag checks when required
Have a clear understanding of store’s targets set daily, weekly and monthly and how the store is tracking on a daily basis
Assist in the overall achievement of store sales and performance indicators.
Track sales hourly using the store diary
Continuously improve on all company KPI's
Utilize all tools within store diary to achieve KPI benchmarks
Have a clear understanding of the proper use of the mechanical stud and clasp ear device
Provide safe and sanitary ear piercing to customers
Recognize the tasks and procedures in place for a potential exposure to blood borne pathogens
Merchandising – to assist in merchandising and housekeeping
Execute all floor updates, range updates and promotions exactly as per planogram
Sale set ups completed as per sale guidelines
Signage needs to be correct and up to date as per guide in the Lowdown and on planogram
Ensure ‘time to shine’ (morning cleaning) and ‘recovery ‘(end of day merchandising) is completed daily
Ensure your store is clean and tidy for customers at all times- order cleaning products as required
Log all maintenance issues through the ‘Service Desk’ within 24 hours (excluding Maintenance and Marketing)
Keep the backroom clean and tidy - No stock in backroom
Conduct regular store walks to ensure there are no safety issues in store (broken mirrors, broken ladder etc.)
Ensure the stock is processed according to company standards (IBT’s etc.)
Product must be replenished into ranges once deliveries are received within 24 hours
Complete stock audits daily/weekly by end of day Friday
Refill product from cupboards every day
Excess must be organized to Lovisa standards. Each style bagged separately, and each product group bagged separately within each range. Any styles that may tangle need to be individually bagged.
Product may be considered as broken/faulty – ensure all product is repaired immediately and put back onto the floor.
All product that is non-repairable must be scanned out the same day found.
Complete visual merchandising and store promotional directives, including product placement, fullness, appropriate pricing and Point of Sale material.
Ensure you’re presented as per current Lovisa Style Guide
Wear the team piece on every shift
Conduct yourself in a professional manner at all times
LOLA – to ensure that you read, understand and action all points in the Lowdown and any ‘Lovisa Communication’ notifications.
Store – to ensure that open lines of communication are maintained, and the Store Diary is utilized daily.
Email and Phone Calls – Respond to any phone calls within 24 hours and any emails within 48 hours.
To comply with all aspects of the Lovisa Employee Manual
To comply with all aspects of the Lovisa Security Manual
Be up to date with all policies and procedures
Security – maintain security awareness according to Lovisa policy
Use daily cash up sheets to ensure cash register balances at all times
Be coachable in all aspects, flexible and proactive in style
Start / Finish Times – As per roster within retail hours.
Any hours worked outside your rostered times must be with the expressed agreement of your Regional Manager
Other duties and special projects within skill and competency level as required.

FAQs

What is the primary responsibility of a Retail Sales Associate at Fair Oaks Mall?

The primary responsibility is to provide exceptional customer experiences while achieving sales targets and maintaining store operations.

What kind of customer service is expected from a Retail Sales Associate?

Associates are expected to provide exceptional customer experiences, professionally resolve complaints, and enhance customer satisfaction through attentive service.

Are Retail Sales Associates responsible for ear piercing?

Yes, Retail Sales Associates must understand the proper use of the ear piercing device and provide safe and sanitary ear piercing to customers.

How is sales performance measured for this position?

Sales performance is measured through key performance indicators (KPIs) such as sales vs growth compared to last year, average dollar sales, items per sale, and add-on sales percentages.

What does visual merchandising involve for this role?

Visual merchandising involves executing floor and range updates as per planograms, maintaining signage, and ensuring the store is clean and tidy at all times.

Is there a specific dress code for Retail Sales Associates?

Yes, associates are expected to present themselves according to the current Lovisa Style Guide and wear the team piece on every shift.

How quickly must an email or phone call be responded to?

Phone calls must be responded to within 24 hours, and emails within 48 hours.

What are the working hours for this position?

Working hours are as per the roster within retail hours, and any hours worked outside the rostered times require the agreement of the Regional Manager.

What is expected in terms of communication within the store?

Open lines of communication must be maintained, and the Store Diary should be utilized daily to share important information.

Are Retail Sales Associates expected to follow the Lovisa Employee Manual?

Yes, associates are required to comply with all aspects of the Lovisa Employee Manual, including security and other company policies.

Lovisa Pty Ltd

Bringing brilliantly affordable fashion jewellery to the world

Retail & Consumer Goods

Industry

5001-10,000

Employees

2010

Founded Year

Mission & Purpose

Lovisa is a UK-based jewellery retailer specialising in affordable, on-trend accessories. Their ultimate mission is to bring the latest fashion trends to customers through a diverse and constantly updated range of jewellery and accessories. Lovisa aims to empower individuals to express their unique style and enhance their personal fashion with high-quality, stylish pieces that are accessible to everyone.