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Retail Sales Associate - Grove At Farmers Mkt

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Gap Inc.

27d ago

  • Job
    Part-time
    Entry Level / Graduate
  • Hospitality & Retail
  • Los Angeles

AI generated summary

  • You need to be a good communicator, problem solver, and able to handle customer interactions professionally. Continuously improve, learn, and adapt to meet goals and resolve issues. Open to feedback and willing to learn procedural knowledge through on-the-job training.
  • You will provide exceptional customer service, assist with sales, offer style suggestions, promote loyalty programs, and support various store processes to ensure a premium customer experience at Grove At Farmers Mkt.

Requirements

  • Good communicator with the ability to utilize technology effectively and engage with customers and your team to meet goals
  • Problem solver with a focus on continuous improvement, who is always learning, open to feedback and takes action as required
  • Able to handle customer interactions and potential issues/concerns courteously and professionally
  • Use basic information-gathering skills to solve problems
  • Ability to learn procedural knowledge acquired through on- the-job training

Responsibilities

  • All associates are expected to become experts of the brand's selling behaviors, leveraging these behaviors with every customer who walks through our doors and allowing us to provide a premium customer experience.
  • Acknowledge and assist customers; locate merchandise efficiently using various methods; answer questions quickly and accurately
  • Offer style and outfit suggestions to the customer, utilizing mannequins and displays for inspiration
  • Promote loyalty by educating customers about our loyalty programs
  • Leverage omni channel offerings to deliver a frictionless customer experience
  • Support sales floor, fitting room, check out, and back of house processes, as required
  • Courteous and responsive to internal/external request
  • Exchange and verifies job related information to provide support

FAQs

What are the main responsibilities of a Retail Sales Associate at Grove At Farmers Mkt?

The main responsibilities include providing excellent customer service, educating customers on products, informing them about store promotions and events, executing operational processes efficiently, and building brand loyalty.

What skills are required to be successful in this role?

To be successful in this role, you should have strong communication skills, be knowledgeable about the products, have a passion for customer service, be able to multitask, and have a positive attitude.

How should a Retail Sales Associate engage with customers?

A Retail Sales Associate should engage with customers by providing helpful and friendly service, offering information on products, promoting store events and promotions, and striving to meet the customer's needs.

How can a Retail Sales Associate build brand loyalty with customers?

A Retail Sales Associate can build brand loyalty with customers by providing excellent customer service, demonstrating product knowledge, consistently meeting customer needs, and creating a positive shopping experience.

How can a Retail Sales Associate effectively execute operational processes?

A Retail Sales Associate can effectively execute operational processes by following store procedures, staying organized, managing time efficiently, and communicating with team members to ensure tasks are completed accurately and on time.

Retail & Consumer Goods
Industry
10,001+
Employees
1969
Founded Year

Mission & Purpose

Our brands bridge the gaps we see in the world. Old Navy democratizes style to ensure everyone has access to quality fashion at every price point. Athleta unleashes the potential of every woman, regardless of body size, age or ethnicity. Banana Republic believes in sustainable luxury for all. And Gap inspires the world to bring individuality to modern, responsibly made essentials. This simple idea—that we all deserve to belong, and on our own terms—is core to who we are as a company and how we make decisions. Our team is made up of thousands of people across the globe who take risks, think big, and do good for our customers, communities, and the planet. Join our team.