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Retail Spa Therapist (Part Time - 2 days) | Harvey Nichols Liverpool - ESPA Retail

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THG

May 14

Applications are closed

  • Job
    Part-time
    Entry Level
  • Hospitality & Retail
  • Newcastle

Requirements

  • Previous experience, within a retail environment.
  • Minimum Level 3 NVQ in Beauty Therapy, and active hands-on treatment experience.
  • Proven sales record, and ideally experience delivering treatment and retail targets.
  • Exemplary customer service experience.
  • Satisfactory level of computer literacy, in Word and Excel.
  • Professional, supportive with a positive can-do attitude.
  • Confidence / experience working internal or external events.
  • KPI’S:
  • Retail and Service Budget / Target
  • ATV / AUT
  • CRM data capture %
  • Rebooking %

Responsibilities

  • Pro-actively and enthusiastically drive sales and ensure that both personal targets and counter targets are met. Striving to always exceed set targets.
  • Raise awareness of the ESPA brand and educate prospective customers in product and treatment range.
  • Responsible for collating personal daily, weekly, and monthly sales figures. Keeping any confidential information in strict confidence.
  • Maintain the ESPA counter, site, and treatment areas to the highest standards of cleanliness, hygiene, and presentation.
  • Accountable for ensuring personal presentation is of the highest standard.
  • Ensure that customer service is of the highest standard escalate any client complaints promptly with professionalism to senior management.
  • Ensure that all details regarding clients are kept in the strictest of confidence, locked away in accordance with GDPR guidelines.
  • Participate fully in promotional / PR activity and ensure the success of the promotion and/or event.
  • Ensure products and treatments prescribed are appropriate to customer needs and consider medical contraindications.
  • Conduct treatments punctually and to a consistently high standard in accordance with clients' requirements and as per the training received to strive for repeat bookings.
  • Assist team in completing stock and NSV checks. Communicating to senior management if there are any discrepancies to support these being rectified.

Reinventing how brands digitally connect to consumers globally #WeAreTHG

Technology
Industry
5001-10,000
Employees
2004
Founded Year

Mission & Purpose

THG is a vertically integrated, digital-first consumer brands group, retailing its own brands predominantly in beauty and nutrition, plus third-party brands, via its proprietary, end-to-end, e-commerce technology, infrastructure and brand-building platform (THG Ingenuity) to an online and global customer base.