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Retail Spa Therapist (Part Time - 3 days) | John Lewis Newcastle - ESPA Retail

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THG

2mo ago

Applications are closed

  • Job
    Part-time
    Entry Level
  • Hospitality & Retail
  • Newcastle

Requirements

  • Previous experience, within a retail environment.
  • Minimum Level 3 NVQ in Beauty Therapy, and active hands-on treatment experience.
  • Proven sales record, and ideally experience delivering treatment and retail targets.
  • Exemplary customer service experience.
  • Satisfactory level of computer literacy, in Word and Excel.
  • Professional, supportive with a positive can-do attitude.
  • Confidence / experience working internal or external events.
  • KPI’S:
  • Retail and Service Budget / Target
  • ATV / AUT
  • CRM data capture %
  • Rebooking %

Responsibilities

  • Pro-actively and enthusiastically drive sales and ensure that both personal targets and counter targets are met. Striving to always exceed set targets.
  • Raise awareness of the ESPA brand and educate prospective customers in product and treatment range.
  • Responsible for collating personal daily, weekly, and monthly sales figures. Keeping any confidential information in strict confidence.
  • Maintain the ESPA counter, site, and treatment areas to the highest standards of cleanliness, hygiene, and presentation.
  • Accountable for ensuring personal presentation is of the highest standard.
  • Ensure that customer service is of the highest standard escalate any client complaints promptly with professionalism to senior management.
  • Ensure that all details regarding clients are kept in the strictest of confidence, locked away in accordance with GDPR guidelines.
  • Participate fully in promotional / PR activity and ensure the success of the promotion and/or event.
  • Ensure products and treatments prescribed are appropriate to customer needs and consider medical contraindications.
  • Conduct treatments punctually and to a consistently high standard in accordance with clients' requirements and as per the training received to strive for repeat bookings.
  • Assist team in completing stock and NSV checks. Communicating to senior management if there are any discrepancies to support these being rectified.

FAQs

What are the main responsibilities of a Retail Spa Therapist at John Lewis Newcastle - ESPA Retail?

The main responsibilities include assisting in the day to day running of the ESPA account, inspiring and educating customers on finding their Inner Calm, driving sales of treatments and products, growing awareness of the ESPA brand, conducting spa-therapy treatments on the sales floor and treatment rooms, and maintaining Company standards at the highest level.

What qualities are important for a Retail Spa Therapist in this role?

Important qualities include professionalism, honesty, customer enthusiasm, excellent personal presentation, strong communication skills, a passion for skincare and beauty, and a willingness to learn and grow in the role.

Will I be required to perform spa-therapy treatments on customers?

Yes, as a Retail Spa Therapist, you will be responsible for carrying out spa-therapy treatments on the sales floor and within treatment rooms.

How will I contribute to the ESPA business as a Retail Spa Therapist?

You will contribute to the ESPA business by driving sales of treatments and products, growing awareness of the ESPA brand through promotional activities, and providing exceptional customer service to inspire and educate customers.

What support will I receive as a Retail Spa Therapist at John Lewis Newcastle - ESPA Retail?

You will receive support from the manager and team on the shop floor, as well as ongoing training and development opportunities to enhance your skills and knowledge in spa therapy and skincare.

THG

Reinventing how brands digitally connect to consumers globally #WeAreTHG

Technology
Industry
5001-10,000
Employees
2004
Founded Year

Mission & Purpose

THG is a vertically integrated, digital-first consumer brands group, retailing its own brands predominantly in beauty and nutrition, plus third-party brands, via its proprietary, end-to-end, e-commerce technology, infrastructure and brand-building platform (THG Ingenuity) to an online and global customer base.