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Retail Spa Therapist (Part Time - 3 days) | John Lewis Newcastle - ESPA Retail

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11d ago

💼 Graduate Job


AI generated summary

  • You need NVQ Level 3 in Beauty Therapy, retail experience, proven sales record, exceptional customer service skills, computer literacy, and a positive attitude to excel in this part-time Retail Spa Therapist role.
  • You will drive sales, raise brand awareness, maintain cleanliness, provide exceptional customer service, ensure client confidentiality, participate in promotional activities, prescribe appropriate products/treatments, conduct treatments to high standards, and assist with stock checks.

Graduate Job

Hospitality & RetailNewcastle


  • As an ESPA Retail Therapist, you will assist in the day to day running of the ESPA account. Based on the shop floor with manager and team, you are responsible for inspiring and educating our customers to find their Inner Calm. You will contribute to the ESPA business by driving sales of treatments and products. You will grow awareness of the ESPA brand using both internal and external promotional activity, and carry out spa-therapy treatments on the sales floor and within treatment rooms. As an ESPA ambassador you are responsible for ensuring Company standards are always maintained to the highest level and that professionalism, honesty, customer enthusiasm and personal presentation is maintained at all times. 


  • Previous experience, within a retail environment.
  • Minimum Level 3 NVQ in Beauty Therapy, and active hands-on treatment experience.
  • Proven sales record, and ideally experience delivering treatment and retail targets.
  • Exemplary customer service experience.
  • Satisfactory level of computer literacy, in Word and Excel.
  • Professional, supportive with a positive can-do attitude.
  • Confidence / experience working internal or external events.
  • KPI’S:
  • Retail and Service Budget / Target
  • ATV / AUT
  • CRM data capture %
  • Rebooking %

Area of Responsibilities

Hospitality & Retail


  • Pro-actively and enthusiastically drive sales and ensure that both personal targets and counter targets are met. Striving to always exceed set targets.
  • Raise awareness of the ESPA brand and educate prospective customers in product and treatment range.
  • Responsible for collating personal daily, weekly, and monthly sales figures. Keeping any confidential information in strict confidence.
  • Maintain the ESPA counter, site, and treatment areas to the highest standards of cleanliness, hygiene, and presentation.
  • Accountable for ensuring personal presentation is of the highest standard.
  • Ensure that customer service is of the highest standard escalate any client complaints promptly with professionalism to senior management.
  • Ensure that all details regarding clients are kept in the strictest of confidence, locked away in accordance with GDPR guidelines.
  • Participate fully in promotional / PR activity and ensure the success of the promotion and/or event.
  • Ensure products and treatments prescribed are appropriate to customer needs and consider medical contraindications.
  • Conduct treatments punctually and to a consistently high standard in accordance with clients' requirements and as per the training received to strive for repeat bookings.
  • Assist team in completing stock and NSV checks. Communicating to senior management if there are any discrepancies to support these being rectified.


Work type

Part time

Work mode