Retail Systems Tester

Vodafone

Nov 1

Applications are closed

Job
Full-time
Mid & Senior Level
IT & Cybersecurity
Business, Operations & Strategy
Stoke-on-Trent

Requirements

Oversee relationships with external IT support teams to ensure timely resolution of defects and mitigation of risks and issues.
Participate in project meetings to ensure comprehension of changes and identification of risks and issues.
Attend various Vodafone locations as necessary for collaborative efforts.
Regularly assess internal processes to enhance operational effectiveness.
Assist in the development of clear capacity plans and a roadmap for changes.
Acquire a comprehensive understanding of Retail systems and the functionality of indirect systems, along with the changes they introduce.
Agree upon and facilitate training requirements for process or system modifications within the retail environment.
Generate and maintain reports as needed regarding testing progress and team capacity.
Demonstrate strong planning and organizational skills.
Possess a solid understanding of Newco Systems (Halo, Jack (Stock Management), Jill, PEDs, BO, CO).
Exhibit proficiency in Microsoft Office Applications.
Highly desirable but not mandatory:
Experience in Vodafone Retail or similar customer-facing roles.
Experience in analyzing business processes within large organizations.
Background in service delivery and process improvement.

Responsibilities

Evaluate and improve testing scripts to ensure comprehensive testing of all components within the end-user systems, allowing for approval prior to their deployment in the production environment.
Follow established test scripts and document any risks and issues that arise. Act as a liaison in the feedback process for both Direct and Indirect Channels, as well as Test Leads.
Aid in the communication and management of Business Change, Training, and Retail readiness.
Provide support during deployment once releases are operational, ensuring that any defects identified during the Early Life Support (ELS) phase post-release are promptly re-tested and resolved.
Facilitate customer journey testing (CJT) for any new functionalities or hardware being introduced.
Conduct and assist with Deployment Validation Testing (DVT) for both regression and progression of new code to ensure effective operation of direct and indirect channels.
Offer Early Life Support as subject matter experts to other support teams regarding modifications to IT systems, software, or hardware within the estate.
Deliver initial support for any production issues and escalate them to the appropriate teams for resolution.

FAQs

Do we support remote work?

Yes, we support a hybrid working approach, allowing employees to work both in the office and at home.

What is the location requirement for this position?

The position requires you to be in the Stoke office twice per week.

What are the working hours for this role?

The working hours are full-time at 37.5 hours per week, Monday to Friday.

Is there a requirement for out-of-hours support?

Yes, there is a requirement for availability for out-of-hours support, typically representing around 15% of your overall weekly working hours.

What does the role of a Retail Systems Tester involve?

The role involves verifying new services, products, and system updates for retail or indirect channels, conducting User Acceptance Testing, and providing initial support during the early lifecycle of products.

What skills are essential for this role?

Essential skills include strong planning and organizational skills, proficiency in Microsoft Office applications, and a solid understanding of Retail systems and indirect systems.

Is previous experience in Vodafone Retail necessary?

No, while experience in Vodafone Retail or similar customer-facing roles is highly desirable, it is not mandatory.

What kind of benefits does Vodafone offer for this role?

Vodafone offers an excellent remuneration and bonus package, holiday entitlement, employee discounts, retail vouchers, a pension plan, and tailored benefits for you and your family.

Is there support for training and development in this position?

Yes, Vodafone provides top-of-the-range learning and development tools to support employees at every stage of their career.

What are the background check requirements for this position?

All offers of employment are subject to background checks, including criminal (DBS) and financial checks, to meet regulatory standards.

Vodafone

Together We Can

Telecommunications

Industry

10,001+

Employees

1982

Founded Year

Mission & Purpose

At Vodafone, we are known for our technology, but the truth is, it is humanity that drives our business forward. With the global pandemic raising so many questions for tech brands, it has highlighted the leading role that we need to play. We believe that, when working together, humanity and technology can find the answers and create a better future for all. Working at Vodafone is all about helping people feel ready to benefit from new technology. We bring the future to even the most remote places, using technology to help families in disaster zones, showing young people that a phone is not just for fun and thinking about technology that doesn’t even exist yet. More than 35 years ago, we made the first-ever mobile phone call, we sent the first SMS in Britain and have been changing the lives of billions of people ever since. Now, we are using smartphones to fight cancer, big data for social good, and we aim to connect over 250 million people to our next generation networks by 2025. We are passionate about building a workplace where you can truly be yourself, share inspiration, embrace new opportunities, thrive and make a real difference to people and our planet. We are known for our technology, but it is humanity that drives us forward. What are you passionate about? #TogetherWeCan