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Retail Team Leader - Warner Bros Studio Tour (WBSTL)

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Warner Bros. Discovery

Oct 30

Applications are closed

  • Job
    Full-time
    Junior, Mid & Senior Level
  • Customer Relations
    Sales & Business Development

Requirements

  • Supervisory experience in a large, and fast paced volume retail environment (or the tourism, leisure, or heritage industry).
  • Experience of having worked in an environment where high emphasis is placed on service, product presentation and commercial management, with a proactive approach in seeking out opportunities to increase sales
  • Demonstrable experience in supervising a large team in a highly dynamic environment
  • Enthusiasm and passion for, as well as excellent knowledge of, the Harry Potter brand
  • Knowledge of Microsoft Office – advanced knowledge of Excel is preferable
  • Due to the adaptive nature of this role flexibility is required to suit the needs of the business Flexibility to be able to work 40 hours a week on a shift pattern, varying from Monday to Sunday
  • Onsite Working - This role is advertised as Onsite, meaning all working hours and days (regardless of shift pattern) will be carried out at the place of work. Subject to any applicable laws, WBD / your Line Manager reserves the right to change this working agreement, where this is essential to business needs and upon reasonable notice to you.

Responsibilities

  • Ensure our sales targets are achieved by fully maximising all sales opportunities, deploying our sales team to the most effective areas of the store and to minimise customer wait time.
  • Optimise the service provided by team, leading by example, to increase customer conversion and average spend as well as maintaining minimal shrinkage through the efficient handling of product and packaging.
  • Encourage positive behaviours by assisting the Retail Manager to recognise, feedback and reward service excellence as well as supporting staff training to ensure the team is fully equipped to meet customer needs, deliver optimum levels of service, and maintain visual standards.
  • Participate in daily briefings to keep all members of the team fully aware of activity within the department and the business.
  • Support ongoing performance management and staff development, as well as taking responsibility for own personal development through one-on-one coaching from line manager.
  • Support the Retail Assistant Manager and wider team with preparation of rotas and schedules and payroll information required is updated.
  • Ensure the store is visually merchandised to the highest standard with all scheme, graphics and equipment are being used correctly and in accordance with guidelines and agreed standards.
  • Support the retail team at WBSL as part of a retail duty management team (over a seven-day week rota), ensuring that there is cover of the Studio Tour as necessary including weekend, bank holiday, school holiday and late evening cover in rotation with other team members.

FAQs

What is the hourly pay for the Retail Team Leader position?

The hourly pay for the Retail Team Leader position is £14.60.

What are the working hours for this role?

The role requires flexibility to work 40 hours a week on a shift pattern, varying from Monday to Sunday.

Is there a holiday allowance?

Yes, there are 25 days of holiday provided on a pro-rata basis.

What kind of discounts do employees receive?

Employees receive staff discounts on Studio Tour tickets, retail, food, and beverage.

What are the qualifications required for this role?

Candidates should have supervisory experience in a large, fast-paced retail environment or in the tourism, leisure, or heritage industry, along with a passion for the Harry Potter brand.

Is training provided for new staff?

Yes, support and training are provided to ensure that the team is fully equipped to meet customer needs and deliver optimum levels of service.

Are there any benefits related to health and fitness?

Yes, there is a GymPass or free access to the on-site gym as part of the benefits package.

Is the role primarily customer-facing?

Yes, this is a customer-focused, floor-based role that involves directly supporting the retail team in a high-traffic environment.

Can I expect opportunities for personal development?

Yes, personal development is supported through one-on-one coaching with the line manager and performance management.

What is the nature of the work environment?

The work environment is dynamic and requires the ability to adapt to a large team in a high-volume retail setting.

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Warner Bros. Discovery

Entertainment & Media
Industry
10,001+
Employees

Mission & Purpose

Warner Bros. Discovery is a global media and entertainment company, known for producing and distributing a wide range of content, including films, television shows, and digital content. Their ultimate mission is to captivate audiences worldwide by creating compelling and innovative stories that entertain, inform, and inspire. With a strong focus on storytelling and creativity, Warner Bros. Discovery aims to enrich people's lives through entertainment and provide a diverse array of content across various platforms. Their purpose is to connect people through shared experiences and to continue being a leading force in the entertainment industry, shaping the future of entertainment in the UK and beyond.

Culture & Values

  • Act as one team

    Trust each other, succeed together, and grow together. Collaborate across teams and make decisions that are best for WBD overall. Prioritize growth, development, and well-being for our teams. Respect and support each other, and celebrate wins.

  • Create what's next

    Be curious, innovate, and focus on the future. Drive change, embrace disruption, and never stop learning. Use data and technology to transform what we create and how we tell stories and deliver. Experiment, fail fast, acknowledge mistakes and learn from them.

  • Empower Storytelling

    Put creators, consumers and partners at the center, and share extraordinary stories. Tell stories that entertain and inspire our viewers, communities, and each other. Foster creativity by giving the freedom to try new things and produce our best work. Deliver the best experience; anticipate what consumers want and be fan obsessed.

  • Champion Inclusion

    Empower others, have courage, and pursue equity. Amplify the voices of global storytellers to reflect audiences around the world. Intentionally seek out diversity, remove barriers, and create space for all to share ideas and be heard. Actively listen and lead with empathy, integrity, and transparency.

  • Dream it & own it

    Advocate the mission, move with speed, and drive results. Have an owner's mindset; bring a perspective, take decisive rapid action, and manage spend responsibly. Make clear choices, set ambitious goals, and be accountable for results. Speak up and fearlessly challenge the norm.