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Retail Team Member - Custom Framing Designer

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Michaels Stores

Aug 1

  • Job
    Full-time
    Entry Level
  • Evansville
  • Quick Apply

AI generated summary

  • You should have strong customer service skills, creativity, attention to detail, and experience in art or design. Knowledge of framing techniques is a plus.
  • You assist customers with custom framing, design personalized solutions, manage inventory, operate cash registers, and maintain a clean workspace while ensuring excellent customer service.

Requirements

  • Basic computer skills and basic measuring skills
  • Ability to operate the framing equipment and glass cutter
  • Retail experience
  • Experience selling products and/or services to customers
  • Regular bending, lifting, carrying, reaching and stretching
  • Ability to move throughout the store
  • Ability to remain standing for long periods of time
  • Lifting heavy boxes and frames and accessing high shelves by ladder or similar equipment
  • Public retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press; work hours include nights, weekends and early mornings
  • Applicants in the U.S. and Canada must satisfy federal, state, provincial and local legal requirements of the job.

Responsibilities

  • Adhere to Standard Operating Procedures (SOP's) and Company programs to ensure compliance to applicable laws and requirements; execute Company policies and standards
  • Embrace and execute personal designer by using Elevated ABC Deliver to build relationships with all customers while creating Custom Framing solutions.
  • Complete framing orders with a high degree of quality and on time
  • Maintain the ready made frame department and other assigned areas including SISO and Directed Replenishment
  • Deliver friendly customer service; help customers shop and find what they are looking for; provide a well merchandised and in-stock store for the customer to shop
  • Follow Standard Operating Procedures (SOPs) and Company programs
  • Support shrink and safety programs
  • Interacts with others in an accepting and respectful manner; remains positive and respectful, even in difficult situations; promotes commitment to the organization's vision and values; projects a positive image and serves as a role model for others
  • Participate in the truck un-load and stocking processes to ensure truck standards are followed and completed within budget
  • Operate cash register and execute cash handling to standards
  • Acknowledge customers, help locate product and provide solutions
  • Assist with Omni channel processes
  • Other duties as assigned

FAQs

What is the main responsibility of a Custom Framing Designer at Michaels?

The main responsibility is to build customer relationships while creating memorable framing solutions for their art, ensuring orders are completed with a high degree of quality and on time.

What skills are required for this position?

Basic computer skills and measuring skills are required, along with the ability to operate framing equipment and a glass cutter.

Is previous retail experience necessary for this job?

While retail experience is preferred, it is not strictly necessary; however, experience in selling products and/or services to customers is advantageous.

What physical requirements are there for this job?

Employees must be able to perform regular bending, lifting, carrying, reaching, stretching, remain standing for long periods, lift heavy boxes and frames, and access high shelves using ladders or similar equipment.

What type of work environment can I expect?

The work environment is a public retail store setting, mostly climate-controlled, with some areas that may not be, including stock rooms. There may also be some outdoor work involved, and work hours will include nights, weekends, and early mornings.

Are there any specific safety procedures to follow?

Yes, team members are required to support shrink and safety programs, adhere to Standard Operating Procedures (SOPs), and ensure compliance with applicable laws and requirements.

How do I get assistance if I need help performing job functions?

If you need help performing job functions, you should contact your supervisor to engage in the interactive process and find reasonable accommodations.

What is the company culture like at Michaels?

Michaels promotes a culture of innovation and teamwork, focusing on supporting team members and makers while fostering a positive and respectful environment.

How should I handle customer interactions?

Team members should interact with customers in an accepting and respectful manner, remain positive, and provide friendly customer service to help them find what they are looking for.

Where can I find information about employee benefits?

A comprehensive list of benefits can be found by visiting the Michaels Benefits page.

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Michaels Stores

Michaels. Everything to create anything.

Retail & Consumer Goods
Industry
10,001+
Employees
1973
Founded Year

Mission & Purpose

At The Michaels Companies Inc, our purpose is to fuel the joy of creativity. As the leading creative destination in North America, we operate over 1,300 stores in 49 states and Canada and online at Michaels.com and Michaels.ca. The Michaels Companies, Inc. also owns Artistree, a manufacturer of custom and specialty framing merchandise, and MakerPlace by Michaels, a dedicated handmade goods marketplace. Founded in 1973 and headquartered in Irving, Texas, Michaels is the best place for all things creative.