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Retail Travel Advisor

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TUI

Oct 30

Applications are closed

  • Job
    Full-time
    Entry Level
  • Customer Relations
    Sales & Business Development

Requirements

  • Excellent customer service skills with a genuine passion to go above and beyond
  • A strong dedication to achieve goals and sales targets
  • Able to prioritise multiple tasks in a fast-paced environment and bounce back from challenges
  • Ability to embrace change and adapt to new ways of working
  • A team player who engages and collaborates with our customers and colleagues
  • An organised individual who takes pride in their work and communicates effectively
  • Able to work a varied shift pattern each week in-line with shop opening and closing times.

Responsibilities

  • Use your passion to inspire our customers and colleagues whilst enjoying a great amount of fun
  • Your drive to achieve will lead you to exceed your sales objectives, in Retail we call it ‘Smashing your Targets’
  • You’ll embrace change and rise to the challenges of a customer engaged role both face to face and virtually
  • If things don’t go to plan, you’ll need to be confident to actively investigate and resolve any question or complaint
  • As technology advances so does TUI, you’ll receive training on a variety of systems empowering you to enhance your knowledge whilst bringing memorable holidays to life for our customers.

FAQs

What is the location of the Retail Travel Advisor position?

The position is based in Epsom, GBR, at our onsite store.

What are the working hours for this role?

The role is full-time at 37.5 hours per week, with a varied shift pattern including weekends and bank holidays, and possible evenings.

What is the starting salary for this position?

The starting salary for the Retail Travel Advisor position is £12.04 per hour.

Is there an opportunity for commissions in this role?

Yes, there is a commission scheme in place to reward you for exceeding your sales targets.

What benefits are offered to employees in this role?

Employees enjoy fantastic holiday benefits, discounts, special offers, and the ability to purchase additional TUI time off, as well as health and wellbeing support and a pension scheme.

What skills are essential for a Retail Travel Advisor?

Essential skills include excellent customer service skills, a passion for achieving goals, the ability to prioritize tasks, adaptation to change, teamwork, effective communication, and organization.

Will training be provided for this position?

Yes, comprehensive training will be provided on various systems to enhance your knowledge and help you bring memorable holidays to life for our customers.

Is there support for candidates with disabilities during the application process?

Yes, TUI is committed to supporting candidates with disabilities and impairments. If you require any support, please let us know.

What is the application process for this role?

To apply for this role, you will need to complete an online assessment, and you will receive an email to complete this once your application has been submitted.

Is teamwork emphasized in this role?

Yes, this role requires you to engage and collaborate with both customers and colleagues, emphasizing the importance of being a team player.

To shape tomorrow's travel we need the brightest minds today.

Travel & Leisure
Industry
10,001+
Employees

Mission & Purpose

TUI Group is a multinational tourism and travel company based in Germany. They operate a diverse portfolio of travel brands, including tour operators, airlines, cruise lines, and hotels. TUI Group's core business involves offering a wide range of travel services, including package holidays, flights, accommodation, and other travel-related services. Their ultimate mission is to provide exceptional holiday experiences and make travel accessible and enjoyable for their customers. TUI Group's purpose is to create unforgettable moments, inspire exploration, and connect people through the joy of travel. They aim to be a trusted and reliable partner, offering quality and sustainable tourism experiences while contributing positively to the local communities and environments they operate in. TUI Group strives to be an innovative leader in the travel industry, continuously improving their services and embracing digital transformation to meet the evolving needs and preferences of travellers worldwide.

Culture & Values

  • Trusted

    Reliable, consistent quality

  • Unique

    Exclusive, designed around you

  • Inspiring

    Fresh, effortless

Benefits

  • Totally flexible ways of working

  • Pension scheme

  • Private Medical Cover

  • Health Insurance

  • Cycle to Work Scheme

  • Whole host of wellbeing focused activities as part of monthly Wellbeing Days

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