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Retail Travel Advisor

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TUI

Nov 1

Applications are closed

  • Job
    Full-time
    Entry Level
  • Customer Relations
    Sales & Business Development

Requirements

  • Excellent customer service skills
  • Strong commitment to achieve targets and overcome challenges
  • Team player who engages and collaborates at all times with customers and colleagues
  • An organised individual who takes pride in their work and responsibility of their own development
  • Ability to use initiative to proactively spot and resolve potential problems
  • Passion to work within tourism, although travel experience is not essential
  • Confidence to handle multiple currencies and administrative tasks whilst complying with procedures
  • Flexibility to work variable shift patterns each week which could include evenings & weekends in line with customer demand and shop opening times. Shift patterns are normally shared 4 weeks in advance.

Responsibilities

  • Use your personality to inspire and respect your customers and colleagues whilst sharing a great amount of fun
  • Technology is evolving every day, so is TUI. By providing you with the best tools, you’ll build your knowledge to understand our customers and adapt your style to help answer questions, bring holidays to life and improve customer loyalty
  • If things don’t go to plan, you will be pro-active and confident to investigate and resolve any question or complaint
  • You’ll embrace change and rise to the challenges of a customer focussed role
  • Your drive to achieve will lead you to exceed your sales and service objectives, in Retail we call it ‘Smashing your Targets’

FAQs

What location is this job based in?

This job is based in Basildon, GBR.

What type of employment is offered for this role?

This role is a fixed-term part-time position with 22.5 hours per week.

What will I be doing as a Retail Travel Advisor?

As a Retail Travel Advisor, you will recommend and sell holidays, cruises, UK breaks, and additional products while providing excellent customer service and creating unforgettable holiday experiences.

Is travel experience required for this position?

No, travel experience is not essential, but a passion for working within tourism is desired.

What are the working hours for this role?

The role requires flexibility to work variable shift patterns each week, which may include evenings and weekends in line with customer demand and shop opening times.

What skills are required for this job?

Required skills include excellent customer service skills, a strong commitment to achieve targets, teamwork, organization, initiative to resolve issues, and confidence in handling multiple currencies and administrative tasks.

What benefits are offered with this position?

Benefits include fantastic holiday discounts, a competitive salary with a commission scheme, health and wellbeing support, an inclusive environment, investment in development, and a pension scheme with life assurance.

How can I apply for this role?

You can apply for this role by answering the application questions fully, and you will also need to complete an online assessment as part of the application process.

Where can I find more information about diversity and inclusion at TUI?

You can read more about what Diversity & Inclusion means to TUI by visiting their website and looking for the section titled 'Our DNA'.

Who should I contact for further information regarding this opportunity?

For further information, you can email recruitment@tui.co.uk.

To shape tomorrow's travel we need the brightest minds today.

Travel & Leisure
Industry
10,001+
Employees

Mission & Purpose

TUI Group is a multinational tourism and travel company based in Germany. They operate a diverse portfolio of travel brands, including tour operators, airlines, cruise lines, and hotels. TUI Group's core business involves offering a wide range of travel services, including package holidays, flights, accommodation, and other travel-related services. Their ultimate mission is to provide exceptional holiday experiences and make travel accessible and enjoyable for their customers. TUI Group's purpose is to create unforgettable moments, inspire exploration, and connect people through the joy of travel. They aim to be a trusted and reliable partner, offering quality and sustainable tourism experiences while contributing positively to the local communities and environments they operate in. TUI Group strives to be an innovative leader in the travel industry, continuously improving their services and embracing digital transformation to meet the evolving needs and preferences of travellers worldwide.

Culture & Values

  • Trusted

    Reliable, consistent quality

  • Unique

    Exclusive, designed around you

  • Inspiring

    Fresh, effortless

Benefits

  • Totally flexible ways of working

  • Pension scheme

  • Private Medical Cover

  • Health Insurance

  • Cycle to Work Scheme

  • Whole host of wellbeing focused activities as part of monthly Wellbeing Days

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