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Retail Travel Advisor

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TUI

17d ago

  • Job
    Full-time
    Entry Level
  • Customer Relations
    Sales & Business Development

AI generated summary

  • You must have strong customer service skills, goal dedication, adaptability, teamwork, organization, and effective communication. Flexibility to work varied shifts is essential.
  • You will inspire customers, exceed sales targets, tackle challenges in person and online, resolve complaints, and receive training on systems to create memorable holiday experiences.

Requirements

  • Excellent customer service skills with a genuine passion to go above and beyond
  • A strong dedication to achieve goals and sales targets
  • Able to prioritise multiple tasks in a fast-paced environment and bounce back from challenges
  • Ability to embrace change and adapt to new ways of working
  • A team player who engages and collaborates with our customers and colleagues
  • An organised individual who takes pride in their work and communicates effectively
  • Able to work a varied shift pattern each week in-line with shop opening and closing times.

Responsibilities

  • Use your passion to inspire our customers and colleagues whilst enjoying a great amount of fun
  • Your drive to achieve will lead you to exceed your sales objectives, in Retail we call it ‘Smashing your Targets’
  • You’ll embrace change and rise to the challenges of a customer engaged role both face to face and virtually
  • If things don’t go to plan, you’ll need to be confident to actively investigate and resolve any question or complaint
  • As technology advances so does TUI, you’ll receive training on a variety of systems empowering you to enhance your knowledge whilst bringing memorable holidays to life for our customers.

FAQs

What is the location of the Retail Travel Advisor position?

The position is located in Aylesbury, GBR.

What are the working hours for this role?

The role involves a varied shift pattern each week, including weekends, bank holidays, and evenings at busier stores.

What is the starting salary for this position?

The starting salary for the Retail Travel Advisor position is £12.04 per hour.

Are there any commission opportunities in this role?

Yes, you will be rewarded for exceeding your targets with a commission scheme.

What kind of career development opportunities are available?

TUI offers investment in your development and career progression.

Is there any support for health and wellbeing?

Yes, TUI provides benefits across key areas of health, financial, social, community, and career.

What qualities are required to succeed in this role?

Excellent customer service skills, dedication to achieve goals, ability to work in a fast-paced environment, teamwork, effective communication, and adaptability to change are essential qualities.

Will I receive training for the technology used in this role?

Yes, you will receive training on a variety of systems to enhance your knowledge and capabilities.

Is there support for candidates with disabilities?

Yes, TUI is committed to supporting candidates with disabilities and impairments, and encourages you to request any necessary support.

What is part of the application process?

You will need to complete an online assessment as part of the application process, which will be sent to you via email after submitting your application.

To shape tomorrow's travel we need the brightest minds today.

Travel & Leisure
Industry
10,001+
Employees

Mission & Purpose

TUI Group is a multinational tourism and travel company based in Germany. They operate a diverse portfolio of travel brands, including tour operators, airlines, cruise lines, and hotels. TUI Group's core business involves offering a wide range of travel services, including package holidays, flights, accommodation, and other travel-related services. Their ultimate mission is to provide exceptional holiday experiences and make travel accessible and enjoyable for their customers. TUI Group's purpose is to create unforgettable moments, inspire exploration, and connect people through the joy of travel. They aim to be a trusted and reliable partner, offering quality and sustainable tourism experiences while contributing positively to the local communities and environments they operate in. TUI Group strives to be an innovative leader in the travel industry, continuously improving their services and embracing digital transformation to meet the evolving needs and preferences of travellers worldwide.

Culture & Values

  • Trusted

    Reliable, consistent quality

  • Unique

    Exclusive, designed around you

  • Inspiring

    Fresh, effortless

Benefits

  • Totally flexible ways of working

  • Pension scheme

  • Private Medical Cover

  • Health Insurance

  • Cycle to Work Scheme

  • Whole host of wellbeing focused activities as part of monthly Wellbeing Days