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Retail Travel Advisor, Stoke Superstore

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TUI

Dec 3

Applications are closed

  • Job
    Full-time
    Entry Level
  • Customer Relations
    Sales & Business Development
  • Stoke-on-Trent

Requirements

  • Excellent customer service skills with a genuine passion to go above and beyond
  • A strong dedication to achieve goals and sales targets
  • Able to prioritise multiple tasks in a fast-paced environment and bounce back from challenges
  • Ability to embrace change and adapt to new ways of working
  • A team player who engages and collaborates with our customers and colleagues
  • An organised individual who takes pride in their work and communicates effectively
  • Able to work a varied shift pattern each week in-line with shop opening and closing times

Responsibilities

  • Use your passion to inspire our customers and colleagues whilst enjoying a great amount of fun
  • Your drive to achieve will lead you to exceed your sales objectives, in Retail we call it ‘Smashing your Targets’
  • You’ll embrace change and rise to the challenges of a customer engaged role both face to face and virtually
  • If things don’t go to plan, you’ll need to be confident to actively investigate and resolve any question or complaint
  • As technology advances so does TUI, you’ll receive training on a variety of systems empowering you to enhance your knowledge whilst bringing memorable holidays to life for our customers.

FAQs

What is the job title for this position?

The job title is Retail Travel Advisor.

Where is this position located?

This position is located at the Stoke Superstore in Stoke-on-Trent, GBR.

What are the working hours for this role?

The role is a full-time position with 37.5 hours per week, including a varied shift pattern that may involve weekends, bank holidays, and some evenings.

What is the starting salary for this position?

The starting salary for this position is £12.04 per hour.

Are there any commission opportunities?

Yes, you can be rewarded for exceeding your targets through our commission scheme.

What kind of benefits does TUI offer?

TUI offers fantastic holiday benefits, discounts, special offers, the ability to purchase additional time off, investment in your development and career progression, as well as a pension scheme and life assurance.

What skills are required for a Retail Travel Advisor?

You should have excellent customer service skills, a dedication to achieve sales targets, the ability to prioritize tasks in a fast-paced environment, adaptability to change, teamwork skills, and strong organizational and communication skills.

Is the company supportive of diversity and inclusion?

Yes, TUI embraces diversity, equity, and inclusion, encouraging everyone to come as they are.

What should applicants expect after submitting their application?

Applicants should expect to receive an email to complete an online assessment as part of the application process.

Does TUI provide support for candidates with disabilities?

Yes, TUI is committed to supporting candidates with disabilities and impairments and encourages those in need of support to let them know.

To shape tomorrow's travel we need the brightest minds today.

Travel & Leisure
Industry
10,001+
Employees

Mission & Purpose

TUI Group is a multinational tourism and travel company based in Germany. They operate a diverse portfolio of travel brands, including tour operators, airlines, cruise lines, and hotels. TUI Group's core business involves offering a wide range of travel services, including package holidays, flights, accommodation, and other travel-related services. Their ultimate mission is to provide exceptional holiday experiences and make travel accessible and enjoyable for their customers. TUI Group's purpose is to create unforgettable moments, inspire exploration, and connect people through the joy of travel. They aim to be a trusted and reliable partner, offering quality and sustainable tourism experiences while contributing positively to the local communities and environments they operate in. TUI Group strives to be an innovative leader in the travel industry, continuously improving their services and embracing digital transformation to meet the evolving needs and preferences of travellers worldwide.

Culture & Values

  • Trusted

    Reliable, consistent quality

  • Unique

    Exclusive, designed around you

  • Inspiring

    Fresh, effortless

Benefits

  • Totally flexible ways of working

  • Pension scheme

  • Private Medical Cover

  • Health Insurance

  • Cycle to Work Scheme

  • Whole host of wellbeing focused activities as part of monthly Wellbeing Days

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