Logo of Huzzle

Revenue Operations Manager

image

Canva

26d ago

  • Job
    Full-time
    Mid & Senior Level
  • Accounting & Tax
    Business, Operations & Strategy
  • Austin
  • Quick Apply

AI generated summary

  • You should have a relevant degree, 3-5 years in quote-to-cash, subscription billing expertise, project management skills, strong analytical abilities, and experience with CRM systems (Salesforce preferred).
  • You will support the sales team with quote-to-cash processes, manage Accounts Receivable activities, process payments and refunds, resolve inquiries, and analyze data for reporting.

Requirements

  • Bachelor's degree in Finance, Accounting, Business Administration, or a related field.
  • At least 3 - 5 years of experience in quote-to-cash or a similar finance role with a passion for delivering exceptional customer service.
  • Expertise in subscription billing processes, invoicing, and collections strategies in a public company environment. Internal control experience a plus.
  • Experience in project management, system design and implementation.
  • Strong analytical and creative problem-solving skills, with the capacity to identify issues and implement solutions proactively.
  • Highly organized, and attention to detail, with a willingness to roll up your sleeves and delve deep into processes and systems.
  • Experience with CRM systems (Salesforce preferred).

Responsibilities

  • Support the sales team, DealDesk, shared services group, and customers for Offline (Enterprise) Revenue, ensuring a best-in-class quote-to-cash process, all while providing an excellent customer experience.
  • Manage month-end close related activities for Accounts Receivable with a focus on internal controls.
  • Process customer payments, refunds, credit memos, and chargebacks.
  • Support internal ticketing requests, ensuring timely and accurate resolution of sales team and other business partner inquiries.
  • Provide, clear and effective responses to customer questions, requests, and/or concerns.
  • Support new system design and implementation by providing requirements, completing testing, and resolving issues with the help of Engineering and Financial Systems teams.
  • Compile and analyze quote to cash data, producing regular reports, metrics and insights for management and relevant stakeholders.
  • Act as point person for projects and intake, facilitating requests and coordinating requirements for business partners and internal stakeholders.

FAQs

What are the primary responsibilities of the Revenue Operations Manager at Canva?

The primary responsibilities include supporting the sales team and customers with the quote-to-cash process, managing month-end close activities for Accounts Receivable, processing customer payments and inquiries, supporting internal ticketing requests, and compiling and analyzing quote-to-cash data.

What qualifications are required for the Revenue Operations Manager position?

A Bachelor's degree in Finance, Accounting, Business Administration, or a related field is required, along with 3 to 5 years of experience in quote-to-cash or a similar finance role, expertise in subscription billing processes, project management experience, and proficiency with CRM systems, preferably Salesforce.

Is experience with subscription billing processes important for this role?

Yes, expertise in subscription billing processes, invoicing, and collections strategies is crucial for the Revenue Operations Manager position.

What type of work environment does Canva offer for this role?

Canva offers a hybrid work environment, allowing flexibility to work both remotely and in the office.

Are there opportunities for professional development and wellbeing support at Canva?

Yes, Canva provides a range of benefits, including an annual Vibe & Thrive allowance, flexible leave options, and health benefits plans to support your wellbeing.

Will the interviews for this position be conducted in person?

No, interviews are conducted virtually.

What kind of team will the Revenue Operations Manager be working with?

The Revenue Operations Manager will collaborate with the sales team, DealDesk, shared services groups, and other internal stakeholders to ensure a best-in-class quote-to-cash process.

Does Canva have an inclusive parental leave policy?

Yes, Canva has an inclusive parental leave policy that supports all parents and carers.

How does Canva celebrate diversity in its hiring process?

Canva welcomes applicants with diverse skills and backgrounds, encouraging those who may not meet all listed qualifications to still apply.

What role does data analysis play in this position?

Data analysis is a key part of the role, as the Revenue Operations Manager is responsible for compiling and producing regular reports, metrics, and insights related to the quote-to-cash process for management and stakeholders.

Design anything. Publish anywhere.

Technology
Industry
1001-5000
Employees
2012
Founded Year

Mission & Purpose

We're a global online visual communications platform on a mission to empower the world to design. Featuring a simple drag-and-drop user interface and a vast range of templates ranging from presentations, documents, websites, social media graphics, posters, apparel to videos, plus a huge library of fonts, stock photography, illustrations, video footage, and audio clips, anyone can take an idea and create something beautiful on Canva on any device, from anywhere in the world. Since our launch in 2013, we’ve had the crazy big goal of making design accessible to everyone. We were founded on the belief that people shouldn't need to understand complex software to unlock their creativity. We’re leveling the playing field and democratizing access to design and visual communication by empowering 100% of the world to communicate in a way that was once limited to the 1%. We've always had a deeper mission surrounding Canva — which we talk about as our 'simple' two-step plan: to build one of the world’s most valuable companies, and to do the most good we possibly can. We're committed to our core value of Being a Force for Good, so as the value of our company grows, so too does our ability to have a positive impact on the world.

Benefits

  • Flexible Work

    Flexible work arrangements, with the opportunity to come together for connection, community and impact.

  • Parental Leave

    Generous parental leave entitlements that put every family at the heart of the experience.

  • Vibe & Thrive

    An annual Vibe & Thrive allowance for you to spend on whatever will support your wellbeing and development - because you know what you need to Vibe and Thrive better than anyone.

  • Force for Good

    A focus on being a Force For Good, with community initiatives and programs, and sustainable practices, including carbon-neutral operations.

  • Epic recharge

    Celebrate 5 years at Canva with a month off and a budget to support your epic recharge.

  • Flexible Leave

    An additional 5 days of paid leave to support our team to balance their work and life commitments.

  • Equity Packages

    Equity packages for you to truly be a part of the Canva journey.