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Revenue Operations Manager

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Canva

26d ago

  • Job
    Full-time
    Mid & Senior Level
  • Accounting & Tax
    Business, Operations & Strategy
  • Seattle
  • Quick Apply

AI generated summary

  • You need a Bachelor's in a related field, 3-5 years in finance roles, expertise in subscription billing, project management experience, strong analytical skills, and CRM familiarity (Salesforce preferred).
  • You will support sales, manage month-end AR activities, process payments and inquiries, ensure system implementation, and compile quote-to-cash data for reporting and insights.

Requirements

  • Bachelor's degree in Finance, Accounting, Business Administration, or a related field.
  • At least 3 - 5 years of experience in quote-to-cash or a similar finance role with a passion for delivering exceptional customer service.
  • Expertise in subscription billing processes, invoicing, and collections strategies in a public company environment. Internal control experience a plus.
  • Experience in project management, system design and implementation.
  • Strong analytical and creative problem-solving skills, with the capacity to identify issues and implement solutions proactively.
  • Highly organized, and attention to detail, with a willingness to roll up your sleeves and delve deep into processes and systems.
  • Experience with CRM systems (Salesforce preferred).

Responsibilities

  • Support the sales team, DealDesk, shared services group, and customers for Offline (Enterprise) Revenue, ensuring a best-in-class quote-to-cash process, all while providing an excellent customer experience.
  • Manage month-end close related activities for Accounts Receivable with a focus on internal controls.
  • Process customer payments, refunds, credit memos, and chargebacks.
  • Support internal ticketing requests, ensuring timely and accurate resolution of sales team and other business partner inquiries.
  • Provide, clear and effective responses to customer questions, requests, and/or concerns.
  • Support new system design and implementation by providing requirements, completing testing, and resolving issues with the help of Engineering and Financial Systems teams.
  • Compile and analyze quote to cash data, producing regular reports, metrics and insights for management and relevant stakeholders.
  • Act as point person for projects and intake, facilitating requests and coordinating requirements for business partners and internal stakeholders.

FAQs

What is the location of the flagship office?

The flagship office is located in Sydney, Australia.

What kind of experience is required for this role?

A minimum of 3 to 5 years of experience in quote-to-cash or a similar finance role is required.

Is project management experience necessary for this position?

Yes, experience in project management, system design, and implementation is expected.

What educational background is preferred for this role?

A Bachelor's degree in Finance, Accounting, Business Administration, or a related field is preferred.

What CRM systems should candidates be familiar with?

Candidates should have experience with CRM systems, with Salesforce being preferred.

What are the key responsibilities of the Revenue Operations Manager?

Key responsibilities include managing the quote-to-cash process, handling Accounts Receivable activities, processing customer payments and refunds, and supporting system design and implementation.

Are benefits packages offered?

Yes, a range of benefits is offered including equity packages, health benefits, a 401(k) retirement plan, and flexible leave options.

Is customer service experience important for this role?

Yes, a passion for delivering exceptional customer service is essential for this position.

What is the target salary range for this position?

The target salary range for this position is $141,000 - $181,000.

Are interviews conducted in person or virtually?

Interviews are conducted virtually.

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Canva

Design anything. Publish anywhere.

Technology
Industry
1001-5000
Employees
2012
Founded Year

Mission & Purpose

We're a global online visual communications platform on a mission to empower the world to design. Featuring a simple drag-and-drop user interface and a vast range of templates ranging from presentations, documents, websites, social media graphics, posters, apparel to videos, plus a huge library of fonts, stock photography, illustrations, video footage, and audio clips, anyone can take an idea and create something beautiful on Canva on any device, from anywhere in the world. Since our launch in 2013, we’ve had the crazy big goal of making design accessible to everyone. We were founded on the belief that people shouldn't need to understand complex software to unlock their creativity. We’re leveling the playing field and democratizing access to design and visual communication by empowering 100% of the world to communicate in a way that was once limited to the 1%. We've always had a deeper mission surrounding Canva — which we talk about as our 'simple' two-step plan: to build one of the world’s most valuable companies, and to do the most good we possibly can. We're committed to our core value of Being a Force for Good, so as the value of our company grows, so too does our ability to have a positive impact on the world.

Benefits

  • Flexible Work

    Flexible work arrangements, with the opportunity to come together for connection, community and impact.

  • Parental Leave

    Generous parental leave entitlements that put every family at the heart of the experience.

  • Vibe & Thrive

    An annual Vibe & Thrive allowance for you to spend on whatever will support your wellbeing and development - because you know what you need to Vibe and Thrive better than anyone.

  • Force for Good

    A focus on being a Force For Good, with community initiatives and programs, and sustainable practices, including carbon-neutral operations.

  • Epic recharge

    Celebrate 5 years at Canva with a month off and a budget to support your epic recharge.

  • Flexible Leave

    An additional 5 days of paid leave to support our team to balance their work and life commitments.

  • Equity Packages

    Equity packages for you to truly be a part of the Canva journey.