Root Cause Analyst - Manchester

Starling Bank

Sep 15, 2023

Applications are closed

Job
Full-time
Entry Level
Customer Relations
Manchester

Requirements

Behaviours & Competencies:
Resilience and positivity-An individual who views a situation with logic and perspective.
Integrity- Always do the right thing for our customers, colleagues and Starling.
A positive “can-do” attitude whilst working in a changeable environment.
Effective communication style that’s adaptable to a diverse range of customers.
The ability to listen and ask questions that get to the root cause of the problem.
Proactive and self motivated.
Skills:
Excellent problem solving skills
Ability to provide insightful data and reports using google sheets and internal
Ability to work at pace whilst ensuring accuracy of work
Good judgement skills and the ability to make evidence-based accountable decisions.
Proactive and demonstrable problem-solving skills
Ability to plan and prioritise in a changing, busy environment.

Responsibilities

Conducting deep-dives across complaints, Quality assurance and Outcome testing in order to understand and address themes and the root cause.
Developing and producing internal and external complaints MI/reporting, producing commentary to supplement reports where appropriate.
Supporting the management team by overseeing the complaints pipeline and allocation of work.
Engaging with colleagues across the business to build relationships, reduce complaint volumes and increase first contact resolution.

Starling Bank

Set yourself free from your old bank 💪

Finance

Industry

1001-5000

Employees

2014

Founded Year

Mission & Purpose

We’re Starling Bank (aka the Best British Bank 2018, 2019, 2020 and 2021). Through our app and online banking platform, we’re helping nearly 1 million customers take control of their money like never before. Quicker, easier and distinctly better. We offer various accounts – personal, joint, business, euro and connected – each of which can be managed from your mobile or desktop. Features include instant payment notifications, insights into your spending habits, in-app card lock, a flexible overdraft and 24/7 customer support. There’s also the Starling Marketplace, which gives you access to a wide range of services and products from third party providers. Plus, with a MasterCard Contactless Debit Card, Apple Pay, Google Pay, Samsung Pay, FitBit Pay and Garmin Pay, you can pay your way. Apply for our Personal Current Account in under five minutes, available for iOS and Android. Starling is a fully licensed bank fully covered up to £85,000 by the Financial Services Compensation Scheme. We’re also connected to the Current Account Switch Guarantee, so switching couldn’t be easier. It only takes a few taps and we’ll manage the rest for you within seven working days. Starling for BusinessWhether you’re a sole trader, a limited company or part of a multi-owner business, Starling can help make your financial life a whole lot easier. Our various business accounts have same day set up, no monthly fees and easy accounting tools that support your business as it grows. Interested? Get the lowdown here.